SpaMedica Norwich
Discovery House, 4 Norwich Business Park, Whiting Road, Norwich, Norfolk, NR4 6DJContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about SpaMedica Norwich.
Reviews
-
Review titled Professional and Caring
Rated 5 stars out of 5
by Joan Hewitt - Posted on 06 September 2023
I was very well taken care of from the first appointment to the operation itself. All the staff were very helpful, professional and caring.
Visited July 2023
Review titled SpaMedica Norwich
Replied on 11 October 2023
Hello Joan, thank you very much for your 5-star review of SpaMedica Leicester. We are so happy you found our staff so helpful, professional and caring. Best wishes, SpaMedica.
-
Review titled Excellent experience
Rated 5 stars out of 5
by Keith yates - Posted on 07 August 2023
From the moment we walked in the door for my first appointment, to the moment we left after the surgery, the care was excellent. Everything was explained well, all the staff were so caring. The surgery was efficient, painless and successful, I can already see so much better.
Visited July 2023
Review titled SpaMedica Norwich
Replied on 21 August 2023
Hi Keith, thank you very much for your 5-star review of SpaMedica Norwich. We’re thrilled to hear that you’re enjoying your improved vision and we wish you all the best for the future. Kind regards, the SpaMedica Team
-
Review titled Excellent Service
Rated 5 stars out of 5
by Tony Gibbins - Posted on 07 August 2023
I had both eyes operated on for cataracts recently and cannot speak highly enough of this service. From the outset it is obvious that it is a very slick operation. The initial welcome from the reception staff is very welcoming and friendly with the offer of tea and biscuits. The initial assessments were carried out almost seamlessly going from one stage to the next with a noticeably competent team explaining each and every step and willing and able to answer my questions. The actual surgery a few days later was carried out by a very friendly professional team, again with each step explained clearly. I came away wondering why I had been nervous about it all. For the second surgery I developed quite a severe tremor on the operating table (normal for me if under stress) but the nurses helped calm me and the surgeon carried on to successfully complete. The discharge process again is extremely well developed with a nurse explaining step by step what I need to do and handing over a 'goody' bag of eye drops, check sheets, information packs and a list of things to avoid doing for reference ovr the next month. Then finally it is back to reception to be given your post-op check-up appointment. I have to say the staff were great at putting me at ease during what I had expected to be a nightmare experience; I have a great aversion to anything happening near my eyes. One very noticeable aspect is that all the staff appear to enjoy working there; even people not directly involved in my treatment would smile and give a cheerful 'hello' as they walked past. I would just like to say a big thank you to all involved in my treatment and I will highly recommend the experience to anyone else who may be nervous about treatment.
Visited July 2023
SpaMedica Norwich has not yet replied.
-
Review titled Could not be bettered
Rated 5 stars out of 5
by Mary-Louise O'Neill - Posted on 30 July 2023
Modern up to date building with welcoming efficient and very helpful staff who tried to make all patients feel at ease. Nothing was too much trouble despite the clinic being very busy. Coffee tea and biscuits (including gluten free) on offer free of charge
Visited July 2023
Review titled SpaMedica Norwich
Replied on 21 August 2023
Thank you very much for your 5-star review of SpaMedica Norwich, Mary-Louise. It’s lovely to hear that our team took such great care of you. Your kind words have been passed on to them. Best wishes from the SpaMedica Team
-
Review titled Second to none
Rated 5 stars out of 5
by Di - Posted on 07 August 2023
I am a very scared person when it is so with eyes . Had my right eye done just over a week ago. Then will have my other eye done soon. The staff are excellent when helping me . I am such a baby when it is so with eyes,and the staff are so good at calming me down and nothing is too much trouble for them . Brilliant place with brilliant people .
Visited July 2023
Review titled SpaMedica Norwich
Replied on 21 August 2023
Hello Di, thank you very much for your 5-star review of SpaMedica Norwich. We understand that having eye surgery can be an anxious time, so we’re delighted to hear that our team were able to put you at ease. Best wishes from the SpaMedica Team
-
Review titled Outstanding care!
Rated 5 stars out of 5
by Margaret Hulatt - Posted on 19 July 2023
From the moment I walked in for Cataract Assessment and 2 weeks later for surgery I felt cared for by all the staff. On arrival one is greeted by friendly knowledgeable staff who offer refreshments and reassurance. All the medical staff were friendly, reassuring and happy to answer any queries, whilst being professional and clearly very skilled. The cataract surgery was painless and theatre staff were superb, reassuring me throughout. There was no lengthy waiting around. After surgery, refreshments were offered again (as on arrival ), whilst they contacted my relative to inform them to collect me. I was given a very clear Care Plan and drops by the discharge nurse. I am due to return for cataract surgery on the other eye very soon and have no qualms about doing so. Spa Medica in Norwich is outstanding!
Visited July 2023
Review titled SpaMedica Norwich
Replied on 21 August 2023
Hi Margaret, thank you very much for your 5-star review of SpaMedica Norwich. We’re really happy to hear you had such a great experience with us and that our team took such excellent care of you. Best wishes from the SpaMedica Team
-
Review titled Good Caring Place
Rated 5 stars out of 5
by Violet Moss - Posted on 01 July 2023
I had cataract surgery in both eyes. The whole procedure was carefully explained to me. Every care was taken at each eye examination that I was comfortable and knew what was being done and why. So when I had my eye surgery I was very calm and not at all apprehensive. The surgery went very well on each eye and the results are excellent on each eye. I'm very grateful for having my cataract eyes "done" because now I can see very much more clearly. Thank you Spa Medica and all the people who work for you.
Visited June 2023
SpaMedica Norwich has not yet replied.
-
Review titled So Efficient
Rated 5 stars out of 5
by Gordon Sadler - Posted on 12 July 2024
Just over 2 weeks from referal from optician to the cataract operation taking place. Treated like a valued individual throughout the process. My eyesight is so improved, I'm actually looking forward to having my other eye done as soon as possible. Well done to the staff at SpaMedica Norwich and a well done to the NHS for putting this service in position.
Visited June 2023
Review titled SpaMedica Norwich
Replied on 22 August 2024
Hello Gordon, we’re delighted to hear that you had such a positive experience at SpaMedica. Wishing you all the best for the future, The SpaMedica Team
-
Review titled Brilliant Service
Rated 5 stars out of 5
by Anonymous - Posted on 08 June 2023
The staff are very attentive but still remaining professional. I felt at ease during the entire time I was there. Everything was explained to me so I knew what was happening.
Visited May 2023
Review titled SpaMedica Norwich
Replied on 26 September 2023
Dear patient, thank you so much for your 5-star review of SpaMedica Norwich. We are very pleased to hear our team were able to put you at ease and we are very happy to hear you went into your surgeries well informed and comfortable. Kind regards, SpaMedica.
-
Review titled fantastic practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 May 2023
this practice is the most happiest that i have ever attended and i would recomend all of the people that i know to use this for all eye problems. Very good all round.
Visited May 2023
Review titled SpaMedica Norwich
Replied on 17 May 2023
Hello, thank you for your 5-star review of SpaMedica. It's great to hear that you had such a positive experience with us and that you would recommend us to others. Wishing you all the best for the future, from the SpaMedica team.
Information supplied by Spamedica