SpaMedica Norwich
Discovery House, 4 Norwich Business Park, Whiting Road, Norwich, Norfolk, NR4 6DJContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about SpaMedica Norwich.
Reviews
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Review titled Efficient and Caring Practice
Rated 5 stars out of 5
by Anonymous - Posted on 26 February 2023
Felt in good hands from the first appointment and was looked after with confidence and caring. All the staff were pleasant and did all they could to allay any worries or fears over the surgery.
Visited January 2023
Review titled SpaMedica Norwich
Replied on 27 February 2023
Hi there, thank you for your 5-star review of SpaMedica Norwich. It’s great to hear you had an excellent experience with us. Kind regards, the SpaMedica Team
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Review titled Too many hours spent waiting
Rated 2 stars out of 5
by Anonymous - Posted on 23 January 2023
I was there for over three hours for initial consultation. On day of op I was there for three and a half hours before going into theatre, which is very stressful. Other local clinics give you the first set of drops to put in at home and you can be in and out in around an hour. Why can you not do this? The surgeon did not make me feel at ease at all but the other staff were lovely, calm and encouraging.
Visited January 2023
Review titled SpaMedica Norwich
Replied on 24 January 2023
Hello there, thank you for your review of SpaMedica. We are sorry to hear this, however, your comments are greatly appreciated and will be taken on board by the team. Wishing you all the best for the future, from the SpaMedica team.
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Review titled Great staff.
Rated 4 stars out of 5
by Anonymous - Posted on 26 February 2023
Great staff yes. However was made to sit 1.5 Hours in the waiting room before I got fed up and asked how long I would be. The lady next to me had sat there for 2 Hours. Not good to not be told. not be informed. I appreciate there was an emergency but we need to be told how long the wait is as we have people picking us up. My surgery was in the end very painful as had asked twice for it to be stopped. But no it wasn't. Was like a knife going into my eye. Wore dark sunglasses for a week , on paracetamol every day for the pain. Then the list of aftercare was many and most 2/ 4 weeks. Driving was a few days ! Total madness. I didn't drive for 1 week. In charge of machinery ! Specsavers said you can drive with 1 eye ! Would like to know if Insurance companies would pay out in the event of an accident..I very much doubt it. That rule needs to be changed for the safety of every car driver. Also Specsavers need to know that too. I am most concerned now about the other eye being operated on this summer ( awaiting appt )& hope it won't be as bad as the 1st operation and not kept waiting. Please contact me to discuss. As said great staff but my concerns need to be noted. Thank you.
Visited January 2023
Review titled SpaMedica Norwich
Replied on 27 February 2023
Hello there, thank you for your review of SpaMedica. We are sorry to hear this, however, your comments are greatly appreciated and will be taken on board by the team. If you wish for SpaMedica to investigate your concerns please email- contact@spamedica.co.uk and a team member will be happy to look into this for you. Kind regards, the SpaMedica team.
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Review titled Efficient and caring
Rated 5 stars out of 5
by Josephine Pinnington - Posted on 13 February 2023
I had 2 appointments. The first as a review of my surgery and then the actual surgery. Both of the appointments were on time. The clinic was very clean. More important though the staff from the Reception staff to the nursing staff were kind and sensitive to me and my anxiety. Everything was done efficiently but compassionately. It was also amazing to only have a very short wait to get my operation date.
Visited January 2023
Review titled SpaMedica Norwich
Replied on 13 February 2023
Hi Josephine, thank you very much for your 5-star review of SpaMedica Norwich. We’re really happy to hear you had such a great experience with us. Best wishes from the SpaMedica Team
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Review titled Outstanding practice
Rated 5 stars out of 5
by Margaret Tooley - Posted on 12 January 2023
All staff very friendly , make you feel at ease. Get you hot drink and biscuits . The whole place has a lovely ambience about it. Everyone really friendly even the surgeon.
Visited January 2023
Review titled SpaMedica Norwich
Replied on 13 January 2023
Hi Margaret, thank you for your 5-star review of SpaMedica Norwich. It’s great to hear you had an excellent experience with us. Kind regards, the SpaMedica Team
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Review titled Lovely practice
Rated 5 stars out of 5
by Anonymous - Posted on 11 January 2023
Lovely and friendly staff who put me at ease,thank you very much. Would recommend them to anyone needing eye treatment.
Visited January 2023
Review titled SpaMedica Norwich
Replied on 11 January 2023
Hi there, thank you for your 5-star review of SpaMedica Norwich It’s great to hear you had an excellent experience with us. Kind regards, the SpaMedica Team
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Review titled Overall thoughts
Rated 5 stars out of 5
by David Hawkes - Posted on 15 February 2023
Having just been through two cataract procedures at Spa Medica, Norwich I found the levels of care, competence and efficiency high at all stages, from reception to completion. Well done and thanks.
Visited January 2023
Review titled SpaMedica Norwich
Replied on 17 February 2023
Hi David, thank you for your 5-star review of SpaMedica Norwich. Comments like yours really means so much to our teams. We hope you’re enjoying your improved vision. Kind regards, the SpaMedica Team
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Review titled So pleased
Rated 5 stars out of 5
by Teresa Parish - Posted on 02 February 2023
I was so nervous about having my cataracts done, but no need the whole experience was faultless from the reception staff and there friendliness to nursing staff and the compassion they showed I felt no pain having the operation just slight discomfort and the whole thing was over within twenty minutes I was so impressed was offered tea and biscuits through out would highly recommend
Visited January 2023
Review titled SpaMedica Norwich
Replied on 04 February 2023
Hi Teresa, thank you very much for your 5-star review of SpaMedica Norwich. We’re so happy that you’d recommend us to others! Best wishes from the SpaMedica Team
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Review titled Great practice
Rated 5 stars out of 5
by Jennifer Thorpe - Posted on 14 December 2022
Was nervous about having my cataract done. The staff were so friendly and supportive made me feel at completely at ease. I have to have other eye done next year and not worrying about it at all
Visited December 2022
Review titled SpaMedica Norwich
Replied on 15 December 2022
Hi Jennifer, thank you for your 5-star review of SpaMedica Norwich. We’re so pleased to hear that you had such a great experience, and we look forward to welcoming you back to SpaMedica soon. Kind regards, the SpaMedica Team
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Review titled Excellent service
Rated 5 stars out of 5
by Susan stratford - Posted on 13 December 2022
Very helpful staff all very positive ,very caring . Each stage of treatment explained very well . Nothing too much trouble , nothing to worry about.
Visited December 2022
Review titled SpaMedica Norwich
Replied on 15 December 2022
Hi Susan, thank you for your 5-star review of SpaMedica Norwich. It’s great to hear you had an excellent experience with us. Kind regards, the SpaMedica Team
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