SpaMedica Sheffield
Unit 6, Smithywood Drive, Sheffield, S35 1QNContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about SpaMedica Sheffield.
Reviews
-
Review titled Wonderful practice
Rated 5 stars out of 5
by Daryl Scothern - Posted on 31 December 2024
I would highly recommend this practice if you ever need any eye surgery doing. I had cataract surgery on the 28th Dec and I was really well looked after as soon as I entered the building. I couldn't thank the surgical team enough. The procedure has made all the difference, I can now see out my left eye again.
Visited December 2024
SpaMedica Sheffield has not yet replied.
-
Review titled Not totally happy
Rated 5 stars out of 5
by A Goulding - Posted on 07 December 2024
Spa Medica as a whole is professional, friendly, efficient. My 1st cataract op was Oct 11 and I left a positive review. The surgeon in particular was calm, reassuring and very gentle. I worried in advance for nothing especially about the device which opens eyelids. I didn’t feel a thing. My 2nd op was Dec 3rd. Unfortunately my experience this time wasn’t any of the above adjectives, surgeon wise. I’m sure this surgeon is as professional and experienced as any at this clinic. I waited a few days so I didn’t give a knee-jerk review but I am asked to let you know what I think. After pushing the iodine on a sponge into my eye the sheet was placed. Then the device which keeps eyelids open was pushed in place very roughly up and down. All the while he saying ‘Keep your eye open’ Difficult. Then he began the op. It hurt even though I’d had anaesthetic drops. So I raised my hand as asked, if I had anything to say. The surgeon continued. I said that I could ‘feel something sharp, it’s sharp’ The nurse put drops in as he continued. I had to state again with hand raised that something was sharp, it hurt. The surgeon asked if I wanted to hold someone’s hand. No that’s not what I needed, I said. The surgeon was rough throughout. I resolved to endure, it eased as I think the anaesthetic drops were now working. It was done. Everything and everyone else were as good as any could expect. I haven’t made this a complaint. I wanted to let anyone who sees this, if published on the website, that you must speak up. Don’t shout, be firm. Speak up. I wasn’t listened to but he had to hear what I was saying. His manner was brusque, his actions rough. And you asked ‘Please let us know what you think’ Now I’m going to let this experience fade. I don’t want, in addition to this, a whole fuss and complaint route. I just needed to say something because others may be saying the same thing. I’m sure this won’t be published but please pass on to Spa Medica in general and Spa Medica in Chapeltown, Sheffield. You can contact me if you wish. Thank you
Visited December 2024
Review titled SpaMedica Sheffield
Replied on 11 February 2025
Dear, Thank you for bringing this to our attention. Patient care, safety and satisfaction mean a lot to us at SpaMedica, and we’re sorry to hear that our service fell short of your expectations on this occasion. We’re keen to follow this up with the hospital where you were treated so we can investigate what happened and identify any areas for improvement. To enable us to pass your feedback onto the relevant team, we would be grateful if you could send us a private message with your full name, date of birth, and details of the hospital where you were treated. Please rest assured that we take your comments very seriously and your feedback will be shared with senior management. Please don't hesitate to email feedback@spamedica.co.uk or call 0330 058 4280.
-
Review titled Cataract surgery
Rated 5 stars out of 5
by Roy Johnson - Posted on 26 January 2025
From referral to having the procedure took a total of 9 days and that was brilliant. The staff were excellent throughout. I now have exellant vision and can read small print without glasses. Thankyou very much
Visited December 2024
SpaMedica Sheffield has not yet replied.
-
Review titled Brilliant,friendly,efficient.
Rated 5 stars out of 5
by Marilyn Harvey - Posted on 09 January 2025
Everyone, from booking in to post procedure could not have given me better attention. I couldn't fault them.
Visited November 2024
SpaMedica Sheffield has not yet replied.
-
Review titled Mixed
Rated 3 stars out of 5
by Malcolm Kent - Posted on 20 December 2024
Firstly, on the day of the cataract operation I was asked to decide whether I wanted good distance vision or to be short sighted in one eye. This was a total surprise to me as it had not been discussed at pre-op assessment, or by my regular optician. It was not mentioned in the pamphlet posted to me. Such a critical and irreversible decision should not be sprung on someone when their next stop is the operating theatre. As an absolute minimum it should be discussed at pre-op but should really be put to patients early enough to allow someone to really think about it and discuss it with their optician. Secondly, the surgeon was brusque to the point of rudeness. While I had a painfully bright light shining in my eye and someone poking tools around in it he repeatedly, and rather crossly, told me to relax my forehead. This was my third eye operation with three different surgeons and he was the first to complain about tension in the forehead. I would have thought that keeping still was as much as a surgeon could expect. The outcome of the operation was good and I believe I made the right decision on the lens but there are improvements to be made.
Visited November 2024
Review titled SpaMedica Sheffield
Replied on 28 January 2025
Dear Malcolm, Thank you for bringing this to our attention. Patient care, safety and satisfaction mean a lot to us at SpaMedica, and we’re sorry to hear that our service fell short of your expectations on this occasion. We’re keen to follow this up with the hospital where you were treated so we can investigate what happened and identify any areas for improvement. To enable us to pass your feedback onto the relevant team, we would be grateful if you could send us a private message with your full name, date of birth, and details of the hospital where you were treated. Please rest assured that we take your comments very seriously and your feedback will be shared with senior management. Please email contact@spamedica.co.uk or call 0330 058 4280 and our Contact Centre will be happy to help.
-
Review titled Great practice
Rated 5 stars out of 5
by David - Posted on 28 November 2024
Had my complex cataract removed the surgeon and all the staff were wonderful. I would highly recommend this hospital.
Visited November 2024
SpaMedica Sheffield has not yet replied.
-
Review titled A difficult experience
Rated 4 stars out of 5
by Ann Whitaker - Posted on 09 December 2024
Virtually all the staff were friendly, caring and professional. However, the surgeon was rather brusque in his manner, when I was on the operating table, instead of asking me to move my head or bring my chin up, he did it in a very rough way. It was like he was in a great hurry to get the procedure finished. Before the surgery I advised the surgeon that I was feeling really nervous and anxious, he brushed that off and clearly didn't pass that information to the nurses in the theatre, so I was not offered any support or reassurances.
Visited November 2024
Review titled SpaMedica Sheffield
Replied on 28 January 2025
Dear Whitaker, Thank you for bringing this to our attention. Patient care, safety and satisfaction mean a lot to us at SpaMedica, and we’re sorry to hear that our service fell short of your expectations on this occasion. We’re keen to follow this up with the hospital where you were treated so we can investigate what happened and identify any areas for improvement. To enable us to pass your feedback onto the relevant team, we would be grateful if you could send us a private message with your full name, date of birth, and details of the hospital where you were treated. Please rest assured that we take your comments very seriously and your feedback will be shared with senior management. Please email contact@spamedica.co.uk or call 0330 058 4280 and our Contact Centre will be happy to help.
-
Review titled Superb Practice
Rated 5 stars out of 5
by Alan Pearce - Posted on 31 October 2024
A very pleasant experience under the circumstances. The staff from the front door onwards were all extremely professional, helpful and nothing was to much trouble.
Visited October 2024
SpaMedica Sheffield has not yet replied.
-
Review titled Unbelievable!
Rated 5 stars out of 5
by Fiona Cook - Posted on 06 November 2024
From start to finish (which was less than a month in total) the whole experience has been speedy, smooth, friendly and efficient. From the man who greeted us at the entrance through the admin staff to the nurses and theatre staff, everyone was pleasant, helpful, informative and supportive. I cannot recommend you highly enough.
Visited October 2024
SpaMedica Sheffield has not yet replied.
-
Review titled Superb facility
Rated 5 stars out of 5
by Anonymous - Posted on 08 October 2024
Everything about the place was excellent. The staff and the surgeon put you at ease so the operation was successful.
Visited October 2024
SpaMedica Sheffield has not yet replied.
Information supplied by Spamedica