SpaMedica Sittingbourne
North Wing Denne Court, Sittingbourne, Kent, ME9 8LTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Professional practice
Rated 5 stars out of 5
by Maria Toms - Posted on 08 January 2025
I am very happy with my experience. I had cataract in both of my eyes removed. Very professional and friendly staff.
Visited January 2025
SpaMedica Sittingbourne has not yet replied.
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Review titled First Class
Rated 5 stars out of 5
by Bruce Willson - Posted on 16 January 2025
I have made several visits, both for myself, including pre-op assessments and two cataract operations and similarly accompanying my wife for her two ops. On all occasions the service and friendliness of the staff from the surgeons right down to the lady who services the drinks machine was outstanding. I find it hard to believe that this is NHS when it has the quality of a private hospital. There was one minor hiccup during one of my wife's visits and this was dealt with rapidly and professionally to the extent that we received a personal phone call from one of the most senior managers explaining how the error occurred and how she was dealing with it. I note that one review on 12th January gave only two stars complaining about the length time he was kept there. The three-ish hours expected is explained at the outset and is partly due to the time taken for dilation eye drops to take full effect. In fact this can vary considerably as my last visit, also on 14th January, lasted little more than an hour. Any delay during a patient's operation will undoubtedly slow the procedures following. If I could flag one request, it would be for free Wi-fi to be available as most visitors (and staff too) use mobile phones to view the internet etc. and that would be a great enhancement to an already top rating service. Thank you Spa Medica.
Visited January 2025
SpaMedica Sittingbourne has not yet replied.
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Review titled Very poor wait
Rated 2 stars out of 5
by Steven Mcintosh - Posted on 14 January 2025
On arrival one enters through a series of auto doors which seem to work on and off. The car park serves other businesses and was busy on my 5 visits! One cannot fault the staff friendliness and service. The big but is it’s run as a business and therefore it’s packed in high and never mind the wait? Every time it’s over 3 hours and yesterday it was 4 hours all for an operation that takes 15 to 20 minutes . I am a bit of a character and actually entertained the crowd a bit as a few had began to get frustrated and loud. You cannot justify the wait the pre op tests take a few minutes each and then you wait 45 minutes it’s not on its simply rubbish
Visited January 2025
SpaMedica Sittingbourne has not yet replied.
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Review titled Great Team
Rated 5 stars out of 5
by Mrs Evelyn Jones - Posted on 16 January 2025
I had my first cataract removed yesterday, following pre-assessment two days before. I was so impressed with each individual and how they took pride in their own tasks or tests, but gellimg as a team to give a better experience to the person. The surgeon on my day was, a lovely man with a very cheerful manner, who explained everything clearly to me.
Visited January 2025
SpaMedica Sittingbourne has not yet replied.
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Review titled Amazing service
Rated 5 stars out of 5
by Lynda - Posted on 28 January 2025
Had one eye done last August 2024 then my other eye done January 2025. Both experiences were superb. I was so nervous and everyone from the lady in reception, the nurse and the consultant all helped put me at ease from start to finish. It’s a painless procedure which was done so quickly in under half an hour. Would highly recommend them and the lovely clean clinic and very attentive lady that offered drinks and biscuits with a friendly smile too.
Visited January 2025
SpaMedica Sittingbourne has not yet replied.
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Review titled Excellent Practice
Rated 5 stars out of 5
by Ray Shoebridge - Posted on 28 January 2025
Very well organised. Everybody was very helpful and pleasant and explained what they were going to do to put my mind at rest.
Visited January 2025
SpaMedica Sittingbourne has not yet replied.
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Review titled Excellent Service
Rated 5 stars out of 5
by Anonymous - Posted on 15 January 2025
I was picked up by a taxi and had door to door service, the service by the clinic was excellent would highly recommend.
Visited January 2025
SpaMedica Sittingbourne has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by Ronni Lamont - Posted on 22 January 2025
Very professional, friendly practice. I had both cataract surgeries here and I cannot fault a single thing. Wonderful experience with caring surgeons and staff. Thank you. I had the first cataract done in November, second in January, both with the same consultant. Lovely team.
Visited January 2025
SpaMedica Sittingbourne has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Alan Smith - Posted on 21 January 2025
Was a bit concerned about location of hospital from my home, but the hospital looked after all my needs ,collected me from my home and returned after surgery. Surgery was carried out on my eye by very experienced people from reception to surgeon and nurses all my worries disappeared thank you all very much
Visited January 2025
SpaMedica Sittingbourne has not yet replied.
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Review titled Very professional practice
Rated 5 stars out of 5
by Anonymous - Posted on 04 December 2024
Arrived at Spamedica Sittingbourne, was immediately offered drinks and biscuits. Was called after 5 minutes of arrival. Every member of staff that I saw was very thorough and explained everything in detail. All the staff were happy and really patient, even down to the lady that booked my procedure on the front desk. Definitely no complaints at all.
Visited December 2024
SpaMedica Sittingbourne has not yet replied.
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