Springhill House
19 Springhill Close, Scarborough, North Yorkshire, YO12 4ADContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Why Is It So Difficult?
Rated 3 stars out of 5
by Anonymous - Posted on 25 November 2024
Why is it so difficult to provide a telephone contact number on this web portal, for the NHS Springhill House facility?
Visited November 2024
Springhill House has not yet replied.
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Review titled No phone number
Rated 3 stars out of 5
by Anonymous - Posted on 21 November 2024
Unable to contact by phone - do not know how to get an appointment. How do I get in touch except by going into the clinic - not a good idea today and snow on pavements
Visited November 2024
Springhill House has not yet replied.
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Review titled Lighting
Rated 4 stars out of 5
by Steve Weatherill - Posted on 24 June 2024
The treatment was excellent, but I noticed that the lighting was old fluorescent tubes. It would be good if these were replaced by modern low energy Led lights. Much better lighting and the change would be paid for by lower electric costs. There are a number of schemes for hospital lighting modernisation. Many thanks for reading, Steve Weatherill.
Visited June 2024
Springhill House has not yet replied.
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Review titled Contact problems
Rated 2 stars out of 5
by Anonymous - Posted on 12 December 2023
I rang today for new domes and batteries, the number I normally use said I couldn’t be connected, I rang Audiology Dept Scarborough. Was given an alternative number, when I rang I was told I couldn’t be connected. I have no way of getting my replacement equipment I need. I only ever ring every 4/5 months as I normally received enough batteries for 6 months. This is the number I have been using foe numerous years. What I do next I have no idea, perhaps they have already closed for Christmas.
Visited December 2023
Review titled Springhill House
Replied on 15 December 2023
Thank you for your comment. I am sorry to hear that you had such a poor experience with the service provided by York and Scarborough Hospitals. We try to ensure the highest level of care for our patients, and I am sorry that we did not achieve that high level on this occasion. If you wish to discuss your experience further, then please don't hesitate to contact Patient Experience at York and Scarborough Teaching Hospitals NHS Trust at either 01904 725137 or yhs-tr.PatientExperienceTeam@nhs.net. We value all feedback we receive from our patients as it helps us to identify areas where we can continue to improve. Again, thank you for sharing your experience.
Provided by Care opinion
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Review titled Unable to contact via phone or email
Rated 5 stars out of 5
by Patricia ann hamilton - Posted on 02 May 2023
Trying numerous times to contact the clinic by phone it it always engaged tried email but as usual no reply
Visited April 2023
Review titled Springhill House
Replied on 02 May 2023
Thank you for your comment. I am sorry to hear that you had such a poor experience with the service provided by York and Scarborough Hospitals. We try to ensure the highest level of care for our patients, and I am sorry that we did not achieve that high level on this occasion. If you wish to make a formal complaint about your experience, then please don't hesitate to contact us at either 01904 725137 or yhs-tr.PatientExperienceTeam@nhs.net. We value all feedback we receive from our patients as it helps us to identify areas where we can continue to improve. Again, thank you for sharing your experience.
Provided by Care opinion
Information supplied by York and Scarborough Teaching Hospitals NHS Foundation Trust