St Helens NHS Walk-In Centre
Millenium Building, The Millennium Centre, Corporation Street, St. Helens, Merseyside, WA10 1DHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Prompt service
Rated 5 stars out of 5
by Anonymous - Posted on 25 July 2023
I attended with suspected tonsillitis and once registered with reception I had barely sat down when I was called into triage. I was assessed and diagnosed within 5 minutes without having to wait. I know not everyone will be dealt with like this but we have always received prompt service.
Visited July 2023
St Helens NHS Walk-In Centre has not yet replied.
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Review titled A mixed bag
Rated 4 stars out of 5
by Anonymous - Posted on 18 May 2023
Arrived at 9:17pm to be told I can’t be seen as the doors are shut for new patients from 19:15. I understand that there has to be a cut off point but when the website says it shuts at 9:45 I thought I had until then to come. Frustrating that there’s no sign on the main entrance door to communicate this. Other than that any other time me or a family member have been, although the wait can be long, the care has always been good. Please reflect and update your hours to reflect what actually happens.
Visited May 2023
St Helens NHS Walk-In Centre has not yet replied.
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Review titled Poor service all around
Rated 1 star out of 5
by Anonymous - Posted on 06 April 2023
I arrived around 5.30 pm very busy... Triaged in 15 mins... Then had to wait 2.1/2 house to be seen by a very tired clearly flustered and dismissive nures/doctor. who questiond.. Why I had come here.. And not gone to my doctor.. Really as if I can get a doctors appointment at short notice.. Then why I had not gone to a&e.. Sorry I thought these satalite walk in center's were here to alleviate the strain on a&e.. I explained my symptom and my fears of what it may be she was still having none of it. She Examined me... Not thougherly enough I thought.. I was made to feel a time waster which I'm not ill only go to these places if I am really unwell which I considered I am and in pain.... This is this person's job she is paid to attend us... I'm sorry if it was late and you were clearly tired I felt this was taken out on me it is the worst patient experience I have had on the nhs.. It wouldent hurt to be more attentative to your patient and not try to force us to go elsewhere.. Still unhappy at the treatment...
Visited April 2023
St Helens NHS Walk-In Centre has not yet replied.
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Review titled A great practice
Rated 5 stars out of 5
by Anonymous - Posted on 11 April 2023
I walked into the St Helens Walk in Centre today 11th April at 9.10am to be greeted by a a friendly and efficient receptionist, within 15 minutes of checking in I was called in by the Triage Nurse for her to understand my issue. Again very efficient and very friendly. Within 15 minutes after triage I was called in by the Doctor who was brilliant. This is a fantastic and service and should be recognised, which is why I have done this review, Thank you everyone who attended to me
Visited April 2023
St Helens NHS Walk-In Centre has not yet replied.
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Review titled Very caring & sympathetic!!
Rated 5 stars out of 5
by George Barkley - Posted on 15 May 2023
I came to you in agony with infection in right leg, I could hardly stand up. You fast tracked me & sent me in a taxi to whiston hospital,, unfortunately whiston didn't care as much as your good selves. A big big Thankyou from the bottom of my heart, from George Barkley
Visited March 2023
St Helens NHS Walk-In Centre has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Sandra Lawton - Posted on 10 March 2023
After a terrible fall and damaging my knee I went to the walk-in centre in St. Helens I was greeted by very friendly caring and helpful staff,I left knowing that they’d done there vey best,they arranged an hospital appointment for me and provided me with crutches.l hope that Wilton is as helpful.
Visited March 2023
St Helens NHS Walk-In Centre has not yet replied.
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Review titled Totally amazing staff
Rated 5 stars out of 5
by Alexandra Roughley - Posted on 16 February 2023
The staff at this centre are just so friendly so professional and make even a long wait an enjoyable one. Today they were flat out with patients but never lost their cool approach even when one odd bloke decided to use the lovely receptionist’s as target practise.. most people in the waiting areas shook their heads and he had to sit down feelings stupid. Cannot rate this centre highly enough. You all know you are going to wait.. but wouldn’t you rather wait surrounded by superb staff and get the outcome you require .. I know I would Well done to all x
Visited February 2023
St Helens NHS Walk-In Centre has not yet replied.
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Review titled Brilliant treatment
Rated 5 stars out of 5
by Sue Manning - Posted on 07 January 2023
I visited the Walk in Centre on Boxing day because on Chrismas day I had fallen downstairs and injured my shoulder. The care I received was incredible from the Receptionist to the 2 Nurses I saw and the Radiologist. The outcome of the XRay was a fractured collarbone which was sent immediately to Whiston Hospital and was confirmed 30 minutes later. 2 days after that I was contacted by Whiston with an appointment to see a Shoulder Specialist at th Fracture Clinic on 16th January. I was so impressed by the professional and kind treatment I received at the Walk in Centre even though there were so many people waiting to be seen. Many, many thanks
Visited December 2022
St Helens NHS Walk-In Centre has not yet replied.
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Review titled Great service working well amid high demand
Rated 5 stars out of 5
by St Helens Mum - Posted on 23 December 2022
Absolutely brilliant service yesterday. Very busy but well organised. Triage working well prioritising child with very high temperature. Thorough evaluation by clearly excellent people.
Visited December 2022
St Helens NHS Walk-In Centre has not yet replied.
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Review titled Friendly and helpful experience
Rated 4 stars out of 5
by Anonymous - Posted on 20 December 2022
I ended up with a fractured bone in my foot but the staff were so lovely and helpful. The lady who did my x ray and the person who did the consultation afterwards were both so helpful and provided me with the guidance for the next few weeks. The two ladies on reception were friendly to everyone even though towards the end of my visit the waiting room was pretty much full. Thank you for providing such a good service.
Visited December 2022
St Helens NHS Walk-In Centre has not yet replied.
Information supplied by Bridgewater Community Healthcare NHS Foundation Trust