Stourbridge Health And Social Care Centre
John Corbett Drive, Amblecote, Stourbridge, West Midlands, DY8 4HZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Breastpump query
Rated 2 stars out of 5
by Anonymous - Posted on 03 December 2024
First time using this clinic. I have been trying to call since 9am. No answer. I am a breastfeeding mother & I'm trying to find out about hiring a breastpump. As my breasts are slightly engorged, so I could do with access to a pump asap to avoid mastitis developing. I thought it would be easy enough to call up and get advice etc. However I'm feeling frustrated as know one is answering .
Visited December 2024
Review titled Stourbridge Health And Social Care Centre
Replied on 04 December 2024
Dear patient, Thank you for taking the time to tell us about your experience. The Dudley Group is committed to providing the very best possible care for our patients and the safety of our patients is our top priority. If you wish to contact our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510 or via email dgft.pals@nhs.net we would happily look into the issues you have raised. All the best and take care, Patient Experience Team
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Review titled Rude staff
Rated 2 stars out of 5
by Anonymous - Posted on 09 October 2024
Came in for an appointment I got the wrong date from the letter and front reception staff were very rude with bad attitude towards me
Visited October 2024
Review titled Stourbridge Health And Social Care Centre
Replied on 29 November 2024
Dear patient, Thank you for taking the time to tell us about your experience. We are sorry to hear about your experience was not up to the standard we expect. Unfortunately, it is difficult to pass on any concerns or comments without knowing the department you visited. If you would like to speak to our team about your experience or raise concerns formally, please contact our Patient Advice and Liaison Service (PALS) on freephone 0800 073 0510 or email dgft.pals@nhs.net who will assist you further. Best wishes, Patient Experience Team
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Review titled opening times
Rated 1 star out of 5
by Anonymous - Posted on 20 November 2023
i needed to talk about an appointment and was ringing from 8 am until 8.45 am with no answer. Whilst the web site claims to open at 8 am the phones are apparently not manned until 9 am. That makes no sense whatsoever - what if you urgently need to cancel and appointment? I look forward to hearing from you. Jan Reed
Visited November 2023
Review titled Stourbridge Health And Social Care Centre
Replied on 12 December 2023
Thank you for leaving your feedback regarding the phone lines, we are sorry you were unable to get through to the relevant department. It is difficult to comment on your specific case without knowing further details if you wished to contact our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510 or via email dgft.pals@nhs.net we would happily look into the issues you have raised.
Provided by Care opinion
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Review titled Great from start to finish!
Rated 5 stars out of 5
by Anonymous - Posted on 22 August 2023
One of the easiest, relaxed appointments I have had to attend within the NHS. Staff were fab, friendly and informative. Specialist was very efficient making me feel confident and comfortable. The centre itself was lovely clean & bright. Thankyou Stourbridge Health Centre & Thankyou NHS
Visited August 2023
Review titled Stourbridge Health And Social Care Centre
Replied on 24 August 2023
Dear patient, Thank you for taking the time to tell us about your positive experience at Stourbridge Health and Social Care Centre. We are happy to hear that staff were able to provide high standards of care and treatment and were able to keep you at ease during your appointment. We have passed on your kind words to senior members of staff who will be happy to hear of them. All the best and take care, Patient Experience Team
Provided by Care opinion
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Review titled Speech an language department
Rated 2 stars out of 5
by Anonymous - Posted on 17 June 2023
Very nice staff, but the room was not very accommodating for 6 adults an 3 children it was very hot an only one table fan. Toys weren’t very clean an due to my son putting things in his mouth. The day after her come down with sickness and diarrhoea bug. While in the room it was very hard to concentrate with the professionals as the noise with others talking was abit loud. I did comment an say it was hard to listen.
Visited June 2023
Review titled Stourbridge Health And Social Care Centre
Replied on 07 July 2023
Thank you for taking the time to tell us about your experience in the Speech and Language department at our hospital. We always aim to offer the highest standards of patient experience and care, so we are very sorry that we fell short of those standards during your visit. Your concerns have been shared with the senior management team who will take appropriate action. If you would like to discuss your concerns further, please contact our Patient Advice and Liaison Service (PALS) by freephone 0800 073 0510 or email dgft.pals@nhs.net who will support you. All the best and take care. Patient Experience Team
Provided by Care opinion
Information supplied by The Dudley Group NHS Foundation Trust