Summerfield Urgent Care Centre
134 Heath Street, Birmingham, West Midlands, B18 7ALContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Appalling wait times. Nothing urgent about this centre.
Rated 1 star out of 5
by S Jones - Posted on 06 September 2024
Had to take my 4 year old here to be seen as couldn’t get a same day docs appointment. Visited early on a weekday and still the wait times are 4-5 hours even for a young child!!!! Empty waiting rooms and corridors, hardly anyone around. Does this place even have any staff?! Nothing urgent about the “care” being offered here. Absolutely appalling. Barely offering any sort of service at all. Should be closed down. Not fit for purpose. Don’t bother coming here just go straight to a&e.
Visited September 2024
Review titled Summerfield Urgent Care Centre
Replied on 19 September 2024
I am very sorry you experienced this whilst attending our service, we only had 2 clinicians on duty that day, due to sickness and we also have to handle 111 calls. I understand this does not help when you have a poorly 4 year old and again, I apologise. We do make every endeavour to cover absence but sometimes we are unable to
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Review titled Excellent service
Rated 5 stars out of 5
by Frances Hall - Posted on 10 July 2024
I attended on Saturday morning and was seen promptly and with courtesy and treated very quickly. The whole place looked clean and tidy and as a registered nurse myself I was very impressed with all aspects of care - thank you
Visited July 2024
Summerfield Urgent Care Centre has not yet replied.
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Review titled Shuts too early, overpriced tea and coffee
Rated 3 stars out of 5
by Anonymous - Posted on 24 April 2023
The hours should be for a min of 12 hours however they shut an hour earlier. The price for a small vending was £1.60! surely that exceeds the rate that is given by the merchants, would advice to take your own. Even though i have highlighted these points the staff on triage where welcoming and the enviroment was clean, the waiting time was not so long however i was then resent to emergency which was a totally different experinence.
Visited April 2023
Summerfield Urgent Care Centre has not yet replied.
Information supplied by Virgin Care Ltd