Talking Therapies - Waltham Forest
South Forest Centre, Thorne House, 21 Thorne Close, Leytonstone, Greater London, E11 4HUContact details and opening times
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Reviews
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Review titled Terrible Service and management
Rated 1 star out of 5
by Anonymous - Posted on 28 November 2022
Following my previous review, I was contacted by one of the managers, who promised me he would look for the letter I have sent them and would call me back. This was meant to be after Friday Nov 18th ,when the manager was meant to be back at the office. It is the 28th of November today, yet I still have not been contacted. This is really disappointing and shows how unprofessional your service is, even on a managerial level. The letter in question was a request for information from the Criminal Injuries Compensation Authority for a PTSD claim. I have called Waltham Forest Talking Therapies and have been instructed to send the form to them via post, which I have done. Yet the manager who spoke to me on the phone, suggested I should ask the Criminal Compensation Authority to issue the form again and asked me to send it to him via e-mail, so it doesn't get misplaced. I think it is an unacceptable suggestion, as clearly the fact that Waltham Forest Talking Therapies are not able to manage the post they receive without loosing or misplacing it, is not their patients' fault or responsibility. Having PTSD, I would love to bring this behind me and not constantly be reminded about the deeply traumatising event, which dealing with this does every time. I really should not have to chase the services and management and write complaints in order to get this sorted out.
Visited November 2022
Talking Therapies - Waltham Forest has not yet replied.
Information supplied by North East London NHS Foundation Trust