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Talkingspace Plus

Abell House, Slade Site, Horspath Driftway, Headington, Oxford, Oxfordshire, OX3 7JH

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Patient ratings and reviews

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Reviews

Displaying 11 to 12 of 12

  1. Review titled Made me worse

    Rated 1 star out of 5

    by Anonymous - Posted on 16 December 2022

    I have just spent a week baring my soul as a result of severe anxiety, stress, depression and suicidal thoughts to this service. During their “assessment” of me, amongst many other things, they asked me whether I used alcohol as a crutch. I admitted that from time to time I do. I was then asked whether I would consider reducing my alcohol intake over the next two weeks. I said that it would be unlikely as it is Christmas. Eventually I was told I was being referred to the Adult Mental Health team. This was a huge relief and felt like a step in the right direction and that I would be getting some support at long last. An incredibly emotional process but felt worth it and restored my faith in the NHS. 24 hours later I was called and informed that instead of receiving the psychotherapy I so desperately need for my issues, I have been referred for drug and alcohol counselling. I drink 3 times a week in the evenings. I am left bereft and insulted by this complete misunderstanding of my situation, and see it as a cop out. Now feeling more hopeless than ever before. It took a huge amount of guts for me to admit that I was feeling suicidal and to talk about some of the dreadful things I have been going through. To have this reduced to a problem with alcohol that doesn’t exist is utterly soul destroying. They’re also writing to my GP in the same vein. I simply cannot fathom how badly I have been treated and how poorly I have been interpreted when I am at my most vulnerable and now have no option but to bear the cost of private therapy as if I don’t get some help now I won’t be here past Christmas. I can only assume the rejection of my referral was based on lack of resource. I wish they’d just said that rather than “diagnosing” me with a problem I don’t even have! Absolutely broken. Please don’t use them.

    Visited December 2022

    Report as unsuitable

    Talkingspace Plus has not yet replied.


  2. Review titled The most dangerous level of support. Don’t trust!

    Rated 1 star out of 5

    by Anonymous - Posted on 14 November 2022

    Not only did I bare my soul. Told the details, for them to forget to save. Weeks later. Bloke no 2 is assigned. Not much better. They seem to take details, then refer to a supervisor before telling you that you don’t meet the criteria. From Reading the other reviews this habit is scary. Not only are they are toying with oriole’s emotions but then trying to pedal cbt which doesn’t address past trauma and then prescribe antidepressants which I never got to that stage but I can tell you that I would never take drugs. When I pushed and pushed for a normal counselling service, I was told that I wasn’t bad enough. In fact didn’t merit a further conversation. I give up with the NHS after this. If you’re not bleeding or dying, they don’t care

    Visited November 2022

    Report as unsuitable

    Talkingspace Plus has not yet replied.




Information supplied by Oxford Health NHS Foundation Trust