The Hathersage Centre
280 Upper Brook Street, Manchester, Greater Manchester, M13 0FHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Woefully inadequate service
Rated 1 star out of 5
by Anonymous - Posted on 20 April 2023
The main issue most people have is just that fact that it's hard to get an appointment. But God forbid you're running late you miss your appt even though they're running 4 appts behind? The staff aren't the problem it's the booking system and time keeping, don't have 10 minute appts if you know they will each take 15 minutes. I've been left without medication and no one at the center appears to be bothered to help.
Visited March 2023
Review titled The Hathersage Centre
Replied on 20 June 2023
We were very sorry to receive your comments and concerns via the NHS / Care Opinion website about your recent experiences. It is very difficult to respond to the specific concerns you have raised without being able to investigate your concerns in more detail. We take all issues surrounding patient care very seriously and would very much like to hear from you directly about your experience. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number PO23/0013 they will be able to discuss this with you. Thankyou, Patient Experience Team.
Provided by Care opinion
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Review titled Worst booking system I’ve encountered
Rated 2 stars out of 5
by Anonymous - Posted on 02 February 2023
As the title says, this is the worst booking system I’ve encountered. I’ve tried multiple times to call at different times of day and either the phone rings for ages without being answered and then rings off, or it goes to answerphone saying the practice is closed, even during the middle of the day and during advertised hours. The online system is dysfunctional - I’ve registered several times for the Personal Health Record, and had it confirmed as activated, but it’s impossible actually to login. Very frustrating - and worrying, since lots of people will be so put off by these barriers to access that they won’t bother testing or getting Prep. Lack of resourcing is thereford likely to lead to a major increase in STIs.
Visited February 2023
Review titled The Hathersage Centre
Replied on 03 February 2023
Firstly, thank you for your comments which we welcome as an opportunity to learn, reflect and evaluate our services. I am sorry to hear about your negative experience trying to access our service. We are currently looking at the telephone system with the Telecoms provider with the aim of improving the call-waiting experience for people telephoning the Northern and your feedback is helpful in understanding the problems. We know that there is extremely high demand for our services and at peak times the system can be affected/slowed by high usage. If you wish to discuss the specific issues you experienced or still need help to book an appointment, please contact us at thenorthernISH.enquiries@mft.nhs.uk. Should you wish to discuss your experience with us further please contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number PO22/01540028. Kind regards, The Northern.
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Review titled Great nurses but the booking system is stuck in 2002
Rated 2 stars out of 5
by Anonymous - Posted on 03 February 2023
Lovely helpful nurse, however it’s a nightmare getting your results. I’ve been waiting over 10 days and it’s been a very stressful time waiting for a text. I’ve tried to call numerous times and the phone lines are either closed (how at 3pm?) or lines are too busy. Get more staff.
Visited February 2023
Review titled The Hathersage Centre
Replied on 07 February 2023
Firstly, thank you for your comments which we welcome as an opportunity to learn, reflect and evaluate our services. I am sorry to hear about your negative experience trying to access our service. We are currently looking at the telephone system with the Telecoms provider with the aim of improving the call-waiting experience for people telephoning the Northern and your feedback is helpful in understanding the problems. Moreover, we are in the process of fitting two new patient phone lines, which will also greatly help with accessing the service via the telephone. We know that there is extremely high demand for our services and at peak times the system can be affected/slowed by high usage. If you wish to discuss the specific issues you experienced or still need help to book an appointment, please contact us at thenorthernISH.enquiries@mft.nhs.uk. Should you wish to discuss your experience with us further please contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number PO22/01540029. Kind regards, The Northern.
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Review titled Poor service
Rated 2 stars out of 5
by Anonymous - Posted on 19 December 2022
The receptionist wasn't helpful or understanding, tried to explain I've been trying to book appointments online but had no success, she was focused at looking at my login history to prove me wrong and still wasn't helpful. Ended up calling another provider who booked me an appointment there and then, was professional and didn't try to embarrass me. I wouldn't recommend to anybody.
Visited December 2022
Review titled The Hathersage Centre
Replied on 20 December 2022
I apologise for the difficulty you have encountered in trying to access our services. Patients have access to booking an appointment online twice daily, Monday to Friday, at 08:30 and 12:00. The service is aware that unfortunately it may take a number of attempts before an appointment is obtained due to very high demand for their services. Alternatively, people who do not have online access can ring for an appointment, I apologise that this was not offered to you when you called.
Information supplied by Manchester University NHS Foundation Trust