The Herschel Prins Centre
Groby Road, Leicester, Leicestershire, LE3 9DZContact details and opening times
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Reviews
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Review titled Staff input to a patient
by Keep the Faith - Posted on 13 October 2022
My father has been on Phoenix Ward for a little while now, his care and attention appear to be OK, but it's a slow process (he is in his nineties). I have rung many times and for the most part I get a good update with a member of the Phoenix Ward team, they have good knowledge of my father and of course have his best interests at heart. However, at times it's difficult to get through to the ward in the day, which I have no problem with as I'm sure they're pretty much under the cosh most of the time. So at times I've taken to phoning after 10 pm when things are a little quieter, but my experience at this time has not been good. I'm often faced with staff members who seem not to be able to understand me too well, or where I have trouble communicating with them, furthermore the conversation is very stilted. As an example I called tonight for an update on my father and the member of staff I spoke to offered little information. I then had to try and prise further information from them, but nothing on if there is improvement or loss or indeed anything.I really do get it that things are stretched, but I do worry that if the communication problems I have is experienced by my father also then he really is going to be up against it. All I want (ed) is a reasonable update that included reasonable information on my father's condition. I want to make it clear this is not a gripe against my father's care, the daytime staff seem very switched on/attentive and knowledgeable, but the late night staff are almost impossible to communicate with. Frustrated.
Visited October 2022
Provided by Care opinion
Review titled The Herschel Prins Centre
Replied on 14 October 2022
We would like to thank you for taking the time to post your comment. We are very sorry to hear about your experience with the Pheonix Ward. This is not the experience we would want any of our service users to have as we try to ensure we provide the best care and treatment for everyone who accesses our services. If you would like to speak to someone further about the issues you have raised, then please contact the Patient Advice and Liaison (PALS) Team by email at lpt.pals@nhs.net or by phone on (0116) 2950830.
Provided by Care opinion
Information supplied by Leicestershire Partnership NHS Trust