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The Marshes

Butt Lane, Snaith, Goole, Yorkshire(West Riding), DN14 9DY

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Reviews

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  1. Review titled Constantly high standards and professionalism from all staff

    Rated 5 stars out of 5

    by Susan - Posted on 12 August 2022

    This practice is run extremely professionally, I can honestly say that I have never come across a member of staff who has not been anything but helpful and I always feel more then satisfied with response times and service provided. All the partners are genuinely caring people who do their upmost to help at all times. I always feel that things have been explained well to me, that I am given options and able to make decisions regarding my care. The opportunity to ask questions if I am unsure of something is always given and I never feel that appointments are rushed. For example if I want advice writing down for me then it can be sent to me via text message if required. My experience of the nursing staff has also only been excellent. The reception staff are always pleasant and helpful and knowledgable and I always feel that they have taken ownership of any query which I may have and signposted it correctly. Waiting times are low, same day appointments if necessary are available, even getting through on the telephone only usually involves a short wait. Technology is used for booking appointments, messages can be left for clinicians, and also received, photographs can be sent securely and viewed instantly. All in all this is an excellent practice, working under the same pressures as all others in primary care however somehow delivering first class service service whilst others are struggling. I cannot thank all staff at The Marshes enough for the care I and my family receive, they should be very proud of the teamwork which is provided resulting in such high patient satisfaction.

    Visited August 2022

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Information supplied by Northern Lincolnshire and Goole NHS Foundation Trust