The Phoenix Health Centre
Parkfield Road, Parkfields, Wolverhampton, West Midlands, WV4 6EDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent practice
Rated 5 stars out of 5
by Brian Smith - Posted on 29 November 2024
Having been frustrated by my own doctors at not being able to get an urgent appointment I presented to the phoenix centre this morning at 8.00am. From booking in, to triage, to seeing the medical professional, everyone was super friendly, efficient & professional. The attention to detail in explaining things to me, the caring & friendly manner in which it was done, was far & above anything I’ve experienced in the last few years. Examined, diagnosed & prescription in my hand by 08.30am & feeling better purely because of it. They are an amazing team who richly deserve more praise & appreciation than they probably get and I for one, will shout it out. Thank you all, so much
Visited November 2024
The Phoenix Health Centre has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Janet Vernon - Posted on 29 September 2024
I attended the walk in centre this morning with a wheezy chest. From the receptionist to nurses I was treated efficiently. I was so impressed with one of my counterpart as although I am a nurse I was given high level of Information not just told enough because I know what to do. I felt well treated . Well done to the team at phoenix health centre you are a true example of how the NHS can and do deliver excellent service.
Visited September 2024
The Phoenix Health Centre has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Eleanor Gwilt - Posted on 11 August 2024
Was seen by a nurse today who was so lovely and very understanding. She eased my mind and could see I was abit upset. She is a credit to your practice and the NHS. The triage and reception staff were great too.
Visited August 2024
The Phoenix Health Centre has not yet replied.
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Review titled Very efficient and polite
Rated 5 stars out of 5
by Deborah Mumford - Posted on 26 August 2024
From the moment I got there to the moment I left everyone I encountered was polite and helpful. I didn’t have to wait long and was in and out within the hour. Credit where credit’s due. Thanks
Visited August 2024
The Phoenix Health Centre has not yet replied.
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Review titled Excellent Service
Rated 5 stars out of 5
by Patients wife - Posted on 24 June 2024
My husband needed additional care following his discharge from hospital, I had been advised to contact the centre. They couldn't have been more helpful from my initial approach through to the treatment we received from the nursing staff. Thank you all.
Visited June 2024
The Phoenix Health Centre has not yet replied.
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Review titled Disabled Parking
Rated 4 stars out of 5
by Paul - Posted on 28 May 2024
Please address the people parking in the Disabled parking without a permit.This is a very regular problem and causes hassle for people like us who actually have gone through the process of obtaining a blue badge and need to park near to the entrance. Regards Paul
Visited May 2024
The Phoenix Health Centre has not yet replied.
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Review titled Disgusting treatment
Rated 1 star out of 5
by Anonymous - Posted on 10 March 2024
I came in today, with symptoms of severe tonsillitis as I was shivering, couldn’t barely swallow and I was told by the receptionists that I was basically lying. We were told the doctor would not see me today and were quite rude in their tone.
Visited March 2024
The Phoenix Health Centre has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 11 February 2024
It became necessary for me to seek out of hours treatment on a Saturday afternoon. I was referred to the Phoenix centre and I didn’t know what to expect. On arrival I was greeted by a pleasant receptionist who explained what would happen next. The nurses I saw at triage and subsequently were helpful and informative. I received appropriate treatment and I would recommend this service without hesitation.
Visited February 2024
The Phoenix Health Centre has not yet replied.
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Review titled Helpful staff
Rated 5 stars out of 5
by stevej marple - Posted on 17 December 2023
Attended at short notice I'm 66 and managed to break a cotton bud off whilst cleaning my ears leaving the bud part stuck in my ear I arrived and was seen very quickly where the object was removed from my ear great staff in attendance no after effects apart from embarrassment on my part please pass My regards on to the staff from the receptionists to the medical staff they are a credit to the NHS
Visited December 2023
Review titled The Phoenix Health Centre
Replied on 20 December 2023
Thank you very much for taking the time to post comments regarding your recent patient experience. I will share your comments with our staff and wish you well. Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
Provided by Care opinion
Information supplied by The Royal Wolverhampton NHS Trust