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The St Aubyn Centre

2 Boxted Road, Mile End, Colchester, Essex, CO4 5HG

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Reviews

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  1. Review titled No communication with parents

    Rated 2 stars out of 5

    by Anonymous - Posted on 01 June 2023

    Sadly I wish I could leave a better review, I think this facility could truly be great. It seems many staff members make a real effort with the children, making pizzas, bike rides, take away night - fantastic! Sadly the communication lets it down spectacularly. Since my child was admitted here, we were given absolutely no details whatsoever. We do not know who her care coordinator is, much less have we spoken to them. They have meeting in relation to your child without even considering parental views/concerns - you not only are not part of the process, you won’t even know they are happening! Even the bare essentials are not communicated such as when your child is coming home, whether they will discharged. Literally anything at all. When questioned regarding this, they point to ‘confidentiality’ however this should not apply to taking parental views! We feel the psychiatry at this hospital requires some intervention too, sadly.

    Visited May 2023

    Report as unsuitable

    Review titled The St Aubyn Centre

    Replied on 26 September 2023

    Thank you for taking the time to provide your feedback and apologise for your negative experience. Any admission to EPUT CAMHS will include the parent/carer during the admission process where legally appropriate to do so. Information is shared on admission including a welcome pack which provides information on the service and the review process. Parents/carers are invited to be part of the review process and discharge planning. This can however differ when a young person has the capacity to make decisions about information sharing and refuses to share information. In that case, we have to respect their confidentiality bearing in mind the limits of confidentiality which are fully explained to the young person at the time. We always try to encourage information sharing with parents/carers and discuss this regularly with the young person. We often offer family therapy sessions or similar meetings to work on the reasons a young person is refusing to share information. We are unable to confirm if this is what happened in your case without further information.

    Report as unsuitable

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Information supplied by Essex Partnership University NHS Foundation Trust