Therapy For You
Pride House, Christy Way, Southfields Business Park, Basildon, Essex, SS15 6EAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful service
Rated 1 star out of 5
by tracy brown - Posted on 01 February 2024
Contacted the service for help. Had an initial telephone assessment then nothing. It's been 3 weeks and I haven't heard a thing. Assessor said she would call me within a week. My mental health has declined considerably since the call and I've had no help or support. Absolutely pointless service!!
Visited January 2024
Review titled Therapy For You
Replied on 09 February 2024
Dear Reviewer My name is Jenny Hedges, I am the Patient Experience Reporting and Training Coordinator, I work within Patient Experience Team at Essex Partnership University Trust (EPUT). I appreciate you taking time to write this review. I am sorry to learn that your experience has been negative of our service and that no one has called you back. I would like to support you to get a resolution. There are number of ways for you to contact us, my details being the first. Email: jennyhedges@nhs.net Alternatively, you can contact the PALS (Patient Advice and Liaison Service) by email epunft.pals@nhs.net or by telephone 0800 085 7935 and we will try to resolve your issue within 24 hours. If we can’t do so or if you are not satisfied with the response, we will arrange for it to be investigated. • You can email a complaint or comment to epunft.complaints@nhs.net or telephone the Complaints Department on 01268 407817 between 09.00 and 17.00 Monday to Friday (excluding Bank Holidays). • You can speak to any manager at any Trust location and they will try to sort issues out within five days, or in a timescale agreed with you. • You can contact an Independent Complaints Advocacy Service between 09.00 to 17.00: POhWER on 0300 4562370, Rethink on 0300 790 0559 or if you are a Southend resident, Healthwatch on 01702 416320.
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Review titled Misleading
Rated 2 stars out of 5
by Anonymous - Posted on 16 February 2024
I was told by my GP to do a self-referral to this service a long time ago. I felt a bit fobbed off so I didn't do it until I reached peak desperation in November 2023. I was initially impressed when they gave me an assessment within a week, with a person who seemed very patient and understanding. 3 months later... I've not heard a single thing from them. I do however now see lots of ads on social media about this self referral service on the NHS, stating it's instant, no long waiting lists. What a joke. I wish I'd checked reviews here before wasting my time hoping for help.
Visited November 2023
Review titled Therapy For You
Replied on 07 March 2024
Dear Reviewer My name is Jenny, I work within Patient Experience Team at Essex Partnership University Trust (EPUT). I appreciate you taking time to write this review of our service. I am sorry that after 3 months you have not heard from the team. I would like to support you to get a resolution. As your feedback was processed anonymously, I do not have access to your contact details. There are number of ways for you to contact us. You can email me directly at jennyhedges@nhs.net You can contact the PALS (Patient Advice and Liaison Service) by email epunft.pals@nhs.net or by telephone 0800 085 7935 and we will try to resolve your issue within 24 hours. If we can’t do so or if you are not satisfied with the response, we will arrange for it to be looked into further. • You can email a complaint or comment to epunft.complaints@nhs.net or telephone the Complaints Department on 01268 407817 between 09.00 and 17.00 Monday to Friday (excluding Bank Holidays). • You can contact an Independent Complaints Advocacy Service between 09.00 to 17.00: POhWER on 0300 4562370, Rethink on 0300 790 0559 or if you are a Southend resident, Healthwatch on 01702 416320.
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Review titled therapist left
Rated 1 star out of 5
by Anonymous - Posted on 07 July 2023
Had a therapist who was in training , loads of cancelled appointments or would change such short notice because of training, or illness and I was left waiting on a zoom meeting only for me to email to find out due to illness. Therapist left now haven’t had any sessions for 2 weeks, I have a Asd Child so I have explained numerous times my schedule and my routine, the therapy 4you plus team should have got back and I landed chasing as I really need those sessions right now. I waited over a year for this now to be left with nothing till someone can see me, my anxiety with new people and relationships bonding is stressing me out, it’s a shambles the system. Maybe monitor the trainees more and look at their schedule if they have patients booked in and not cancel last minute,also the score qu air take in to consideration people might get confused if dyslexic additional needs, my scores was still the same after 12 sessions only because we went over them. Mental health is not a joke and you treat us patients as the Jokers!!!
Visited July 2023
Review titled Therapy For You
Replied on 12 July 2023
Thank you for your feedback and we are very sorry to hear that this has been your experience. Please contact us and ask to speak with a manager so that we can discuss this further with you. For Therapy for You in South East Essex telephone 01268 739128 or for North East Essex 01206 334001.
Information supplied by Essex Partnership University NHS Foundation Trust