Therapy For You
Pride House, Christy Way, Southfields Business Park, Basildon, Essex, SS15 6EAContact details and opening times
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Reviews
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Review titled Awful service
Rated 1 star out of 5
by tracy brown - Posted on 01 February 2024
Contacted the service for help. Had an initial telephone assessment then nothing. It's been 3 weeks and I haven't heard a thing. Assessor said she would call me within a week. My mental health has declined considerably since the call and I've had no help or support. Absolutely pointless service!!
Visited January 2024
Review titled Therapy For You
Replied on 09 February 2024
Dear Reviewer My name is Jenny Hedges, I am the Patient Experience Reporting and Training Coordinator, I work within Patient Experience Team at Essex Partnership University Trust (EPUT). I appreciate you taking time to write this review. I am sorry to learn that your experience has been negative of our service and that no one has called you back. I would like to support you to get a resolution. There are number of ways for you to contact us, my details being the first. Email: jennyhedges@nhs.net Alternatively, you can contact the PALS (Patient Advice and Liaison Service) by email epunft.pals@nhs.net or by telephone 0800 085 7935 and we will try to resolve your issue within 24 hours. If we can’t do so or if you are not satisfied with the response, we will arrange for it to be investigated. • You can email a complaint or comment to epunft.complaints@nhs.net or telephone the Complaints Department on 01268 407817 between 09.00 and 17.00 Monday to Friday (excluding Bank Holidays). • You can speak to any manager at any Trust location and they will try to sort issues out within five days, or in a timescale agreed with you. • You can contact an Independent Complaints Advocacy Service between 09.00 to 17.00: POhWER on 0300 4562370, Rethink on 0300 790 0559 or if you are a Southend resident, Healthwatch on 01702 416320.
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Review titled Misleading
Rated 2 stars out of 5
by Anonymous - Posted on 16 February 2024
I was told by my GP to do a self-referral to this service a long time ago. I felt a bit fobbed off so I didn't do it until I reached peak desperation in November 2023. I was initially impressed when they gave me an assessment within a week, with a person who seemed very patient and understanding. 3 months later... I've not heard a single thing from them. I do however now see lots of ads on social media about this self referral service on the NHS, stating it's instant, no long waiting lists. What a joke. I wish I'd checked reviews here before wasting my time hoping for help.
Visited November 2023
Review titled Therapy For You
Replied on 07 March 2024
Dear Reviewer My name is Jenny, I work within Patient Experience Team at Essex Partnership University Trust (EPUT). I appreciate you taking time to write this review of our service. I am sorry that after 3 months you have not heard from the team. I would like to support you to get a resolution. As your feedback was processed anonymously, I do not have access to your contact details. There are number of ways for you to contact us. You can email me directly at jennyhedges@nhs.net You can contact the PALS (Patient Advice and Liaison Service) by email epunft.pals@nhs.net or by telephone 0800 085 7935 and we will try to resolve your issue within 24 hours. If we can’t do so or if you are not satisfied with the response, we will arrange for it to be looked into further. • You can email a complaint or comment to epunft.complaints@nhs.net or telephone the Complaints Department on 01268 407817 between 09.00 and 17.00 Monday to Friday (excluding Bank Holidays). • You can contact an Independent Complaints Advocacy Service between 09.00 to 17.00: POhWER on 0300 4562370, Rethink on 0300 790 0559 or if you are a Southend resident, Healthwatch on 01702 416320.
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Review titled therapist left
Rated 1 star out of 5
by Anonymous - Posted on 07 July 2023
Had a therapist who was in training , loads of cancelled appointments or would change such short notice because of training, or illness and I was left waiting on a zoom meeting only for me to email to find out due to illness. Therapist left now haven’t had any sessions for 2 weeks, I have a Asd Child so I have explained numerous times my schedule and my routine, the therapy 4you plus team should have got back and I landed chasing as I really need those sessions right now. I waited over a year for this now to be left with nothing till someone can see me, my anxiety with new people and relationships bonding is stressing me out, it’s a shambles the system. Maybe monitor the trainees more and look at their schedule if they have patients booked in and not cancel last minute,also the score qu air take in to consideration people might get confused if dyslexic additional needs, my scores was still the same after 12 sessions only because we went over them. Mental health is not a joke and you treat us patients as the Jokers!!!
Visited July 2023
Review titled Therapy For You
Replied on 12 July 2023
Thank you for your feedback and we are very sorry to hear that this has been your experience. Please contact us and ask to speak with a manager so that we can discuss this further with you. For Therapy for You in South East Essex telephone 01268 739128 or for North East Essex 01206 334001.
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Review titled Not treated like A Human
Rated 1 star out of 5
by Anonymous - Posted on 06 March 2023
Have an 18 year old Son with severe depression anxiety issues and attempted suicide. Last week's appointment cancelled and booked for this week. He had to take a day off school to attend and No one turned up. He was not allowed to see the Councillor who was there, his one had gone sick but not one person thought to tell him he waitied nearly 2 hours and kwpt asking. Have they any idea how traumatic this is for an ASD teen who suffers anxiety and now 2 weeks with no one. They said a manager would be able to talk to him and all he got was someone who said it wasn't her staff member and to wait til Monday. Disgusting no care at all no call yet today.
Visited March 2023
Therapy For You has not yet replied.
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Review titled Inept
Rated 1 star out of 5
by tom - Posted on 03 March 2023
Pre Covid I was using the Therapy for You service. After several sessions the therapist told me she thought I needed a different type of therapy as cbt was not working and was told she whould have to put me onto another waiting list to see a specialist. A year later I was told I had been taken off the list but no one could tell me why. They offered to put me back on the t4u list but had to put me back at the start. About a month ago I finally got my first new appiontment. The therapist did not know about my previous sessions so began cbt again. 2nd session, I was having a particularly bad day, had gone through days of particularly bad insomnia but this had finally broken and I was falling asleep first the first time in days. I contacted t4u to cancel the session. My therapist did not get the message and still called me, waking me up. I cancelled that appointment. We scheduled the next session for 2 weeks time. That would be last wednesday. Wednesday. No one called. I waitied. No call all day. No missed calls. I email t4u. I get a reply saying "We are sorry you missed your recent appointment/s and were unable to let us knowbeforehand. You have now been discharged from our service." I had not missed any appointments without notice.
Visited February 2023
Review titled Therapy For You
Replied on 21 March 2023
Thank you for taking the time to provide your feedback. We are very sorry this has been your experience. We would like the opportunity to look into this for you; if you would like to discuss this further please contact us on 01268 739128 and ask for a Manage to call you back. Thank you.
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Review titled Don't waste your time
Rated 1 star out of 5
by Anonymous - Posted on 07 November 2022
This organisation is a joke. Had the initial assessment mid August and the therapist told me the wait would be 3 months. Called back just now because it has almost been 3 months (next week) and I may receive bad news next week. I was told they are currently processing people who signed up in April. So that means another 6/7 month wait from now on. So 9/10 month wait in total. Unacceptable.
Visited November 2022
Review titled Therapy For You
Replied on 09 November 2022
Thank you for your feedback and we are sorry to hear that you have been waiting for longer than we would like. Unfortunately, some of our therapies are operating outside of our current time guidance, but we are working hard to resolve this. If you feel that it is appropriate, therapy through our colleagues at IESO offer live online text therapy on a one-to-one basis and can be accessed more quickly. To discuss a referral to IESO with ourselves, we will arrange a call with one of our service managers so they can run through this service with you as well as the next steps. If you would like to progress this way please provide us with your contact details so we can get in touch. Please be assured we are working hard to keep our wait as low as possible. Thank you
Information supplied by Essex Partnership University NHS Foundation Trust