Thomas Linacre Outpatient Centre
Parsons Walk, Wigan, Lancashire, WN1 1RUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Phone manner is horrendous
Rated 2 stars out of 5
by Anonymous - Posted on 06 January 2025
Given my father is a surgeon I have the utmost respect for the NHS and medical staff but the way I was just spoken to on the phone by 2 of your receptionist is unacceptable. I called due to being unable to drive my car off our estate this morning and other medical issues which I do not feel I need to elaborate on to someone I have no idea who they are. I was berated by 2 women who said they can drive in and they have palpitations. I was also then told well you dont want to come in so we will push you to the bottom of the queue which means March at best- very threatening. I have already been warned of making any formal complaints as the receptionists stop people from receiving appointments. Im horrified! and after all this neither one of them even bothered to check my appointment is not even for today its for tomorrow!!
Visited January 2025
Thomas Linacre Outpatient Centre has not yet replied.
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Review titled Excellent in all ways by all I met
Rated 5 stars out of 5
by Seddon - Posted on 09 January 2025
Good afternoon. I was referred to the centre on Monday by my GP I got an appointment within the hour to be seen today at breast clinic I had to wait about hour because the weather was bad and delays. I was seen by consultant and after a thorough examination he wanted me to have a mammogram and wanted it today. I was seen today almost immediately I had a mammogram by the lovely lady I then had an ultrasound by another excellent doctor explaining well with care and treatment and reassuring. I returned to clinic where I was seen again by consultant again who told me everything was well. What a lovley man and team thank you so much Every single person I saw today was kind courteous and very helpful and thorough. No weeks or days of worrying but seen within days and all tests completed. Excellent service and care. May I thank you all most sincerely. What a team you must be very very proud to be in it. Thank you.
Visited January 2025
Thomas Linacre Outpatient Centre has not yet replied.
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Review titled Shocking Service
Rated 1 star out of 5
by Anonymous - Posted on 30 January 2025
Needed bloods taken urgently as got rectal bleeding and that is stated in my GP request sheet. The lady on blood test counter wouldn’t let me have bloods taken a said it wasn’t urgent I needed to book but there is a 7 day wait. Her manners and attitude was appalling. She was the same with the 2 people before me. NHS shouldn’t be employing people on a reception if they don’t have people skills and know how to speak to people correctly.
Visited January 2025
Thomas Linacre Outpatient Centre has not yet replied.
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Review titled Friendly Doctor
Rated 5 stars out of 5
by Anonymous - Posted on 04 October 2024
I was nervous because I had seen a different doctor at another hospital and they were dismissive and did not listen. Hear I felt heard and the doctor was sensitive when she spoke with me.
Visited October 2024
Thomas Linacre Outpatient Centre has not yet replied.
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Review titled Excellent practice Saturday 9am appt
Rated 5 stars out of 5
by Anita B - Posted on 20 August 2024
This was NHS at it's best. Friendly, efficient staff. I saw 4 individual members of staff. They were all excellent. They were so efficient, all working as z Team. Hearing test lady was lovely. The Doctor was brilliant: explaining my hearing problems, course of action, she listened attentively to my symptoms. I was blown away by the speedy accurate service by everyone. 50 mins 4 people, hearing test, ears suction and consultation. Amazing service. Spotlessly clean too. Thanks you very much everyone. Staff were calm, hard working and not standing around chattering.
Visited August 2024
Thomas Linacre Outpatient Centre has not yet replied.
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Review titled The breast clinic was in darkness
Rated 2 stars out of 5
by Anonymous - Posted on 17 October 2023
I arrived to my appointment on the 11th of October, and the breast clinic was in darkness at 6.40pm. Apparently the cleaner was expecting some women to arrive to be told that they’re closed and gone home?
Visited October 2023
Review titled Thomas Linacre Outpatient Centre
Replied on 09 November 2023
I am sorry to read of your experience in this regard. If you would like to contact our team on 01942 822376 we can take some details and look into this further. Kind regards Emma Swift Deputy Patient Relations and PALS Manager
Provided by Care opinion
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Review titled Very good practice
Rated 5 stars out of 5
by Raymond Melling - Posted on 31 August 2023
I would like to thank all the staff on the diagnostic team. They are very friendly and very efficient, they put you at ease and thoroughly explain everything. again i say thank you
Visited August 2023
Review titled Thomas Linacre Outpatient Centre
Replied on 20 September 2023
Thank you for sharing your positive experience following your attendance at TLC. I will ensure this is forwarded to the team who will be so pleased. Kind regards Emma Swift Deputy Patient Relations and PALS Manager
Provided by Care opinion
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Review titled Dedicated and caring staff.
Rated 5 stars out of 5
by Emma J - Posted on 02 September 2023
We would just like to extend our thanks for the support you gave to our grandparents, my grandad was diagnosed with prostate cancer and the service he received was fantastic. Not only support for the ongoing issues but for family members and support contacting different departments. Real holistic care.
Visited August 2023
Review titled Thomas Linacre Outpatient Centre
Replied on 20 September 2023
Thank you for taking the time to share your family’s experience, I am so pleased to read that your grandparents have been supported so well. I will forward your feedback on to the teams so that they are aware. Kind regards Emma Swift Deputy Patient Relations and PALS Manager
Provided by Care opinion
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Review titled Very Happy with treatment received
Rated 5 stars out of 5
by Lisa Thompson - Posted on 26 July 2023
My appointment today , I was treated very well first check was very thorough and was sent for an X-ray. Nurses and doctors so lovely and caring. I could not fault the quickness of how I was seen and how thourough each department was to check everything was ok. Everything was and my mind is it ease . Calming and lovely atmosphere at the Linacre centre in wigan . Thankyou to all who examined me today and support given to me
Visited July 2023
Review titled Thomas Linacre Outpatient Centre
Replied on 14 August 2023
Thank you for taking the time to provide your feedback on your experience at TLC. I will share your comments with the team, I know they will be very pleased to receive them. Kind regards Emma Swift Deputy Patient Relations and PALS Manager
Provided by Care opinion
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Review titled Cafe
Rated 3 stars out of 5
by Anonymous - Posted on 12 June 2023
Visited this building today while going for an X Ray I left my husband in the Cafe with a drink while I went in my husband being registered blind and disabled . When I came out went to the counter to order food it was about 1.45 . Asked for 2 toasted teacakes was told couldn't order them because breakfast had finished but picked up 2 toasted sandwiches that could be cooked in the same way and there wasn't much choice of cold sandwiches.A member of staff had just ordered the same thing and stood at the side of the counter waiting for her food, i payed for my food and went to put my purse back in my bag and check on my husband when the 2 ladies behind the counter shouted in front of everyone at the top of there voices sit down we will bring them over when there ready we have got other people to serve I was really upset because everyone turned round to look , while we we were sat we also heard members of staff complaining about the lack of choice and service. I have visited Wrightington Hospital many times over the last 2 years and have never experienced this before it needs sorting out and the staff serving need to learn some manners .
Visited June 2023
Review titled Thomas Linacre Outpatient Centre
Replied on 14 August 2023
Thank you for sharing your experience regarding the cafe. I was sorry to read of your concerns; this is not what we would wish for any of the patients, relatives or carers who use our hospitals. I will share your feedback with the manager of this service, should you wish to discuss this further please contact a member of our team on 01942 822376. Kind regards Emma Swift Deputy Patient Relations and PALS Manager
Provided by Care opinion
Information supplied by Wrightington, Wigan and Leigh NHS Foundation Trust