Thomas Linacre Outpatient Centre
Parsons Walk, Wigan, Lancashire, WN1 1RUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Staff queue jumping for bloods
Rated 3 stars out of 5
by Anonymous - Posted on 05 June 2023
I am disappointed in the blood service today. There was extremely long queue and a member of staff came in for bloods from your trust. The receptionist explained to them to get a ticket but she would go down and sort something. The receptionist then came back and shouted the member of staff stating the doctor will see you now. As they walked down the corridor the receptionist said the the member of staff “I had to say that so you could come straight down instead of waiting”. No longer than 2 minutes later the member of staff came back out hiding her arm so you could not see she had a blood test. I did not know you prioritise your own staff and NHS staff over patients who have been waiting patiently.
Visited June 2023
Review titled Thomas Linacre Outpatient Centre
Replied on 12 June 2023
Thank you for your posting and sharing your experience. I was sorry to read of your concerns as this is not what we would wish for any of the patients, relatives or carers who use our hospitals. I will share your posting with the manager of this service, and would be happy to provide you with feedback; please contact a member of our team on 01942 822376 Kind regards Vicky Bolton Head of Patient Relations/PALS
Provided by Care opinion
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Review titled Fantastic service
Rated 5 stars out of 5
by Malcolm Murphy - Posted on 04 May 2023
I attended the Linacre outpatients with a problem I was having fitting one of my hearing aides correctly. I was seen at the appointed time by a member of staff who checked everything,analysed the problem and provided a solution to my problem very quickly. I was in and out within 10 minutes. Excellent and knowledgeable service. Thank you, Mal
Visited May 2023
Review titled Thomas Linacre Outpatient Centre
Replied on 12 June 2023
Thank you for taking the time to tell us about your positive experience. We will share your posting with the staff and manager for this service who I am sure will be very appreciative of your feedback Kind regards Vicky Bolton Head of Patient Relations/PALS
Provided by Care opinion
Information supplied by Wrightington, Wigan and Leigh NHS Foundation Trust