Trevillis House
Lodge Hill, Liskeard, Cornwall, PL14 4ENContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled An amazing team
Rated 5 stars out of 5
by Helen Mary Renny - Posted on 13 September 2024
whilst the team can sometimes be hard to get hold or. The care they have provided has been far better than anything we have experienced across the other mental health teams in Devon for example. The team have put in a lot of effort to gain mums trust and work well with her. even the pharmacist had gone adobe and beyond to get her medication to her . she has improved greatly whilst in there care . As a families member i feel supported by them and my concerns taken series. thank you so much all of you !
Visited September 2024
Trevillis House has not yet replied.
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Review titled Bad practice
Rated 1 star out of 5
by Anonymous - Posted on 05 May 2024
I am writing to express my profound disappointment regarding the lack of emotional support I have received from your establishment in relation to my mental health. As someone who has entrusted Trevillis House with my well-being, I had hoped to find not only a place of refuge but also a community that fosters understanding and empathy. However, recent experiences have left me feeling isolated and neglected. It is disheartening to realise that despite reaching out for help and expressing my struggles, I have been met with indifference and a lack of acknowledgment. Mental health is a delicate matter that requires attention and compassion, yet it seems these fundamental aspects have been overlooked in my interactions with your organisation. Furthermore, I was shocked and dismayed to be advised to simply "eat chocolate" as a means of coping with my mental health challenges. This suggestion not only trivialised the severity of my condition but also demonstrated a profound lack of understanding and professionalism on the part of your staff. The absence of emotional support and the inadequacy of the advice provided have only served to exacerbate my feelings of loneliness and despair, making it even more challenging to navigate through my difficulties. At a time when I needed reassurance and guidance the most, I have felt abandoned and overlooked. I urge you to reconsider your approach to supporting individuals struggling with mental health issues. Providing a safe and supportive environment should be at the forefront of your mission, and I implore you to take proactive steps to ensure that those in need receive the care and understanding they deserve. In conclusion, I sincerely hope that my concerns are taken seriously and that meaningful changes are made to address the shortcomings in your support system. Mental health is not a matter to be taken lightly, and it is crucial that organisations like Trevillis House recognise their responsibility in providing adequate support to those who seek it.
Visited May 2024
Trevillis House has not yet replied.
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 28 June 2023
They genuinely do not care until you are at crisis point. Even then I’m thoroughly unconvinced that would be enough. Experienced multiple referrals via gp to Trevillis, all of which ended in them deciding not to take me on and giving me online self help workbooks and paid mental health services. A complete waste of my time considering referrals tend to happen when you can’t help yourself. Would wholeheartedly never recommend Trevillis to anyone. Save yourself the same trouble.
Visited June 2023
Trevillis House has not yet replied.
Information supplied by Cornwall Partnership NHS Foundation Trust