Trustmed Pharmacy (Leicester General Hospital)
Gwendolen Road, Leicester, LE5 4PWContact details and opening times
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Reviews
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Review titled Really bad service plus waiting time
Rated 1 star out of 5
by Anonymous - Posted on 19 August 2024
I was asked do I’m allergic with something and I said penicillin 2 people didn’t understand and asked what medication and then I said one of types of antibiotics still didn’t understand and she asked me to write and I repeated myself over and over again till they realised oh. This question was nothing related to my medications autoimmune medications hydroxycloroquine. She told us to wait 25 minutes. There was over 10 people waiting outside before me. I waited over 35 minutes and asked her how long I have to wait please ? She told me I will be next, then they start to giving medications out after 40 minutes waiting from my time who knows how long another people was waiting before me. Then I noticed behind her who serviced me my medications was there on the shelf and lots of it!! How this can take over 40 minutes ? I took picture of this as it’s a bad service. When they called me in and start to asking same questions what was asked before and I answered and then I asked them how is this possible we have to wait over 40 minutes when you have all these medications behind you ?? Both was quiet and looked away, then person who handed medication over ask do I pay and I said it’s been paid and showed nhs prepaid prescription proof. I never ever visit this hospital pharmacy again. I got quicker service with my doctor then pharmacy and this is small hospital. I think it’s need more stuff and skilled stuff there. This pharmacy size is so small nobody can’t fit in there and people sitting on the floor as so many people waiting to get medications it’s not good and people with the wheelchairs need to get in and out this is challenge for them. Need improving please.
Visited August 2024
Trustmed Pharmacy (Leicester General Hospital) has not yet replied.
Information supplied by Trust Group Holdings Ltd (Ta Trustmed Pharmacy)