Trustmed Pharmacy
Leicester Royal Infirmary, Infirmary Square, Leicester, LE1 5WWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled 5 star service
Rated 5 stars out of 5
by Michelle Gamble - Posted on 10 November 2024
Thank you for the fab service this afternoon/ evening providing my medications. Lovely clean building, really kind, informative, helpful pharmacist. Three new medications explained to me, i wasn't rushed and they made sure I understood them and was happy. Keep up the great work.
Visited October 2024
Trustmed Pharmacy has not yet replied.
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Review titled Appalling service
Rated 1 star out of 5
by Anonymous - Posted on 02 March 2024
Cannot believe a pharmacy at a hospital location are so disorganised and cannot even answer the phone! I have been ringing and ringing no one picks up and then it just cuts off. I then went to the pharmacy at the hospital and they said they haven't got it in stock go to lri in town. Ridiculous service something needs to be done about it !!!!!!!
Visited March 2024
Trustmed Pharmacy has not yet replied.
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Review titled No one ever answers the phobe
Rated 1 star out of 5
by Ben Long - Posted on 09 June 2023
I have been calling dozens of time a day for the last 9 days to pay for my antibiotics. No one ever answers the phone, it just rings for about 4 minutes and then cuts off. Is the phone even plugged in? Am I going to have to make a trip into Leicester just to pay this in person, costing me just as much to travel in to Leicester and pay for parking if not more so than the price of the meds? This is not on.
Visited June 2023
Trustmed Pharmacy has not yet replied.
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Review titled Abuse of monopoly service
Rated 1 star out of 5
by David Morgan - Posted on 02 April 2023
For the past 9 months my wife's chemo medicine is never ready in time for her ongoing treatment despite the oncologist saying the prescription is on the system. Attempting to contact the pharmacy to avoid a 30 mile round trip is futile. In all these months we have never managed to speak to a person. I have spent hours on a Sunday including today, on the phone which nobody answers. Seems Trustmed are taking advantage of their monopoly and not showing any concern for it's customers. Not knowing whether your medication will be on time is not appreciated when suffering with cancer.
Visited April 2023
Trustmed Pharmacy has not yet replied.
Information supplied by Trust Group Holdings Ltd (Ta Trustmed Pharmacy)