Vita Health Group: VitaMinds Basildon & Brentwood
Rose Hall, 86 Chapel Street, Billericay, Essex, CM12 9LSContact details and opening times
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Reviews
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Review titled Very disappointed would not recommend
Rated 1 star out of 5
by Darren rose - Posted on 07 December 2023
I referred myself for this service as a last result as I don’t know what to do I had an hour speaking with someone poured my heart out begging for help I felt like they was not listening or interested in what I was saying it felt lithe person speaking to me was reading questions out of a book like a robot I told her i really need counselling and discussed the options I told the I have tried cbt before and I couldn’t do what they asked as my mental health was really lol and told them I need counselling not cbt she she will talk to her supervisor and ring me back in a week I got a phone call today saying they can offer me cbt so she was obviously not listening to a word I said when we last spoke it’s so frustrating when you get people who don’t understand what your going through it’s actually made my anxiety worse don’t know what to do really bad service please avoid bad service
Visited December 2023
Vita Health Group: VitaMinds Basildon & Brentwood has not yet replied.
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Review titled Miserable place dipple medical Center
Rated 1 star out of 5
by Kenny - Posted on 19 March 2023
A complete waste of my time because I’m over 70. I’ve got a phone call from this organisation by saying that she was a mental health professional and because of my health history to do with mental health she’s advising me to have an appointment over at this medical Centre, I did this because I’m always looking for further insight, I went the lady I don’t think she was a full trained nurse Knew very little about how mental health problems occur and I had to inform her plus the fact it cost me £30 in cab fares to go A complete waste of time and the NHS money steer clear of Vita.
Visited March 2023
Vita Health Group: VitaMinds Basildon & Brentwood has not yet replied.
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Review titled Not great
Rated 2 stars out of 5
by Anonymous - Posted on 06 February 2024
I had an experience with VitaMinds counselling because I reached out for my struggles with ocd. The experience was ok. As per iapt, you can only become a cbt therapist, so that is what I had. It was slightly helpful with challenging me to reduce my rituals that are caused by my ocd, but there was an overall lack of empathy on part of the counsellor. I felt as though we had to stick to a set structure even if I was upset about something that specific day, for example when I got upset reflecting on something that had happened, there seemed to be a lack of warmth from the counsellor. I was reminded that I only have x amount of sessions left, so its best to move onto more challenging aspects of my ritual, when I did not feel prepared to. This left me feeling flustered, unheard and overall upset. I have a background in the mental health field and I'm currently training to be a Psychotherapist (which I would recommend the nhs look into hiring more of eg bacp, ukcp counsellors and psychotherapists). There is a clear cut contrast. The constant forms you have to fill out each week become tiresome and not reflective of how an individual is truly feeling. Despite this, I did have empathy for my counsellor, as I understand you have to work within the system you are working in. However, the sour taste left in my mouth didn't really come from my 6 sessions of cbt; it was at the end. I was informed that we are asked to give feedback once we finish counselling; that I will be emailed a link. However, my counsellor then said or 'we can do it together now'. I felt that this was strange as how could I give true feedback to their face? I said yes I will do the feedback if they send me a link and then he proceeded to ask me the questions. I felt pressured to answer so I did and I do not feel this is appropriate. I didn't have a chance to reflect and be honest about my experience, and instead was led to give a more positive and untruthful review. For a long time I pushed it to the back of my mind, as I didn't want to "kick up a fuss". But as I have been in training myself, I have reflected on how this experience still impacts me today. How I feel that I deserve a chance to say my peace, which is why I have written this review today.
Visited March 2023
Vita Health Group: VitaMinds Basildon & Brentwood has not yet replied.
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Review titled A very clinical approach
Rated 1 star out of 5
by Anonymous - Posted on 20 October 2022
Sad to say the counseling support offered didn't work for me. The first session was overly formal and clinical and the practitioner focused more on the compliance and process aspects of the job than on getting to know and understand me as an individual or person. The session was counter productive and on informing them of this in the follow up session the response was again to firstly follow procedures and make referrals rather than use it as an opportunity to understand me, my situation, or my depression. I felt at a time of needing support as a person, I was treated like a "client" as I was refered to by the practioner. For me this approach didn't work. For others it might, but I'd encourage the service to focus more on the people and personal side of the job rather than the process and procedures they have to abide by. I understand and appeciate the regulation and need for all of this imposed by the NHS as a service offering but for me it goes to show that the NHS has lost its focus which should be the people they are looking to support.
Visited October 2022
Vita Health Group: VitaMinds Basildon & Brentwood has not yet replied.
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