Washwood Heath Urgent Care Centre
Clodeshall Road, Washwood Heath, Birmingham, West Midlands, B8 3SNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 13 October 2023
After being passed over and made to call 4 separate numbers I finally got through to someone who could help. All I needed was a prescription changed to a vegetarian alternative. Eventually I was put through to a nurse who was incredibly dismissive and rude towards my personal preferences. I had explained that I am a practising Muslim and thus cannot consume a gelatinous based product if there is a perfectly suitable alternative. She proceeded to tell me that I can take it and should because I was being a burden to the nhs for simply requesting an alternative since I had already paid for the prescription. After pressing her she did agree, but her attitude towards my personal beliefs were unacceptable. One would not expect a vegetarian/vegan to be forced to take non-vegan medication if there was a suitable and easy alternative. I understand I should have checked with the GP during the appointment and usually do, however, simple human error should not force a patient into a situation where they are forced to unnecessarily sacrifice their own personal beliefs. I would also like to stress the insane bureaucracy in place. It took me 4 phone calls to be referred to anyone who might be able to help. I was even advised to call 111 for such a small request. Overall, a terrible experience that reflects the inadequacy of the nhs as it stands
Visited October 2023
Washwood Heath Urgent Care Centre has not yet replied.
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Review titled Excellent care and service
Rated 5 stars out of 5
by Julie - Posted on 19 March 2023
After discussing with 111 on a Sunday morning, I was referred to see a GP and an appointment made for 11am. Check in on arrival (1045) swiftly, I was called by the GP within minutes of sitting in waiting area. Took my prescription to the on site pharmacy who dispensed within five minutes. I was out of there by 1055 am. The areas and facilities were spotless, all staff friendly.
Visited March 2023
Washwood Heath Urgent Care Centre has not yet replied.
Information supplied by Virgin Care Ltd