Waterfield House Practice
186 Henwood Green Road, Pembury, Tunbridge Wells, Kent, TN2 4LRContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Waterfield House Practice.
Reviews
-
Review titled Disgusting service from reception
Rated 1 star out of 5
by JONATHAN FOX - Posted on 11 December 2024
After not being able to get an appointment for what maybe flu or pneumonia, I was disgusted from the lady on reception to tell me "if it's important, go to A and E." I couldn't get an appointment for 3 days and when I asked if she would reiterate to the doctors about my temperature being high and my epilepsy, she just said that I should try the pharmacy and hung up. They're quick enough to point out that they don't tolerate abuse but why should I tolerate this? Appalling service from a reception department that has poor reviews anyway. Try staff training. Or you could just be sympathetic to other people's conditions and use common sense and courtesy.
Visited December 2024
Waterfield House Practice has not yet replied.
-
Review titled Very bad experience
Rated 1 star out of 5
by Anonymous - Posted on 13 November 2024
I went to discuss results of an MRI scan. After waiting 13 minutes after my appointment time to see the GP, they asked me why I was there! I briefly and succinctly explained, and they searched and finally found my MRI results. The GP then told me they had no idea what the wording meant, and proceeded to Google the issue with no success. Absolutely disgusted with the service, and it was a very upsetting experience to be treated with so little consideration after worrying so much about the results. One would think a GP would have read through notes before the appointment, and understand scan results. Speechless.
Visited November 2024
Waterfield House Practice has not yet replied.
Information supplied by Diagnostic World Ltd