Westbourne Medical Centre
Milburn Road, Bournemouth, Dorset, BH4 9HJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Impossible to get an in person doctors appointment
Rated 1 star out of 5
by Anonymous - Posted on 07 March 2025
I have used your triage system for the third time today for an ongoing issue and I have asked for the third time if I can have an in person appointment for someone to actually see the issue. I was given a phone appointment for 3 weeks time. This is not an effective service. You used to be able to book online an in person appointment, now you cannot do this you have to use the triage service. I can't wait 3 week for an phone appointment. Also this service is completely inconsistent the first time, my response was a 2 sentence text message, my second was a call the same day and the third a text to say I have a phone appointment in 3 weeks time. I now have no choice but to go into a walk in centre. I don't understand why as a patient I am unable to now see a doctor in person. Please consider bringing back the ability to book in person appointments as with some issues a photo and a text message is not an appropriate healthcare appointment.
Visited March 2025
Westbourne Medical Centre has not yet replied.
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Review titled Incompetence of receptionist
Rated 1 star out of 5
by Anonymous - Posted on 08 June 2023
After handing a sample to the receptionist which was labeled correctly. The sample has been lost and they have refused to accept it was an error on their part, adding they have no information about the sample even thought the receptionist physically took it from my hand. This has led to delays with my consultant.
Visited June 2023
Westbourne Medical Centre has not yet replied.
Information supplied by The Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust