Willesden Centre For Health & Care
Robson Avenue, Brent, London, Greater London, NW10 3RYContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Willesden Centre For Health & Care.
Reviews
-
Review titled Not good
Rated 1 star out of 5
by Anonymous - Posted on 16 April 2024
I took my dad to the Willesden eye clinic. It's a first time going there. The nurse didn't introduce herself and when I asked her are you doing to the examination now and her response was this is why you are here rudely. The reason I asked her was because we came 20mins early. while examining my dad she kissed her teeth few times and she was very unpatient and very rude. When I asked if everything is OK with dad, she nooded her head but no response
Visited April 2024
Willesden Centre For Health & Care has not yet replied.
-
Review titled Exceptionally rude and unprofessional phone manners
Rated 1 star out of 5
by Ike Awunor - Posted on 15 January 2024
I returned a missed call from the center at 8.53am, and it went smoothly; however, I was forwarded to an unknown department, and the phone went unanswered. I left a message. I called again in the evening at 16.29 p.m., and the call was picked up by a remarkablely rude and confrontational receptionist. Her inability to listen for a few seconds to realize that I was simply returning a call the clinic had made earlier to me is baffling. Her exact words were, 'I never called you; I just started my shift' as though she wasn't a representative of the clinic, and I was making a personal call to the clinic, and upon which, she proceeded to accuse me of raising my voice to her. When a perspective patient calls in, one doesn't expect to be pelted with interruptions and unable to finish a simple sentence. I doubt anything will come of this compliant, but whoever answered the call to reception on January 15, 2024, at 16.29 p.m. is in desperate need of training, if only for basic phone manners. Furthermore, she insisted that she was unable to input my name and date of birth into the system to find out why they called me. Quite unbelievable, when the receptionist on the 8.52am shift did exactly just that, seemlessly, I might add. I am still none the wiser as to why the Willesden Center for Health & Care called me this morning. Simply appalling and unnecessary.
Visited January 2024
Willesden Centre For Health & Care has not yet replied.
-
Review titled Rude Receptionist and Security guard
Rated 1 star out of 5
by Anonymous - Posted on 26 July 2024
I am writing to express my extreme dissatisfaction and disappointment with the service I received from your receptionist at Willesden Centre for Health & Care on 22/07/24. I am still in shock over the unprofessional and rude behavior exhibited by this individual as well as the security guard. Upon arriving at your office for a scheduled appointment, I was not greeted by the front desk receptionist, who appeared to be in a terrible mood and was too busy drinking her coffee. As soon as I introduced myself and mentioned my reason for visiting, she snapped at me, "What do you want?" in an abrupt and condescending tone. She told me to go to the security guard. As I walked up to the security guard, he asked me why I’m here. I informed him I have an appointment. He started to raise his voice at me and question me. This behavior from the receptionist and the security guard is not only unprofessional but also completely unacceptable. Not only did her demeanor make me feel unwelcome, but it also made me question the quality of service I could expect from your organization as a whole. As a valued customer, I expected to be treated with respect and courtesy, which was sadly lacking in this instance. I understand that mistakes can happen, and I am willing to give your company the benefit of the doubt. However, I must insist that you take immediate action to address this issue and ensure that your staff is trained to treat customers with professionalism and respect.
Visited July 2023
Willesden Centre For Health & Care has not yet replied.
-
Review titled Commitment to good care
Rated 5 stars out of 5
by Carolyn Roth - Posted on 07 April 2023
I have been receiving excellent care from Willesden Community Opthalmology service for years. I want in particular to commend the medical, nursing and admin team for going out of their way to ensure that I was able to access an alternative medication when a prescription could not be filled. The doctor and support staff made extra efforts to keep me informed and to facilitate my getting an alternative. I appreciate their conscientious efforts to ensure effective care.
Visited April 2023
Willesden Centre For Health & Care has not yet replied.
Information supplied by Circle Health Group Limited