Willington Surgery
Kingfisher Lane, Willington, Derby, Derbyshire, DE65 6QTContact details and opening times
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Reviews
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Review titled Reasonable adjustments
Rated 5 stars out of 5
by Anonymous - Posted on 09 July 2023
This is the first NHS place that has helped me to access medical care whilst having ADHD. They message me as I struggle with phone calls. They've changed my appointments to doctors who have a slower and more listening communication style. I can now go happily knowing I will come out having felt listened to and had enough time to process and ask questions. I have the same nurses, again which are ones I've found right for me. They'll book appointments for me around my work commitments when they're due and message me the confirmation. They take prompt action on e-consults which a great way to communicate. This is the first time in my life my medical care isn't neglected because I struggle to call and communicate. They actually care about their patients and understand if a doctor isn't the right fit for you. It's the first place that has made adjustments for me. My old surgery at Hilton was a battle to get appointments and were abrupt with no adjustments. Willington is somewhere a lot of other NHS services could learn from. It has made such a difference having my medical care easy to use and they are proactive.
Visited July 2023
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Information supplied by Burton Hospitals NHS Foundation Trust