Woking Walk In Centre
Woking Community Hospital, Heathside Road, Woking, Surrey, GU22 7HSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Incorrect information given
Rated 1 star out of 5
by Anonymous - Posted on 08 October 2023
Wait time was twice as long as advised Asked how wait time was calculated was told it’s not exactly but it doubled ! Reason for extra wait time was told being seen by doctor ,seen by nurse as No Dr’s on site. Nurse told my wife could not come into room due to size of room ,amble room in room with spare chair! Wanted my wife to support . A complete waste of time ,unprofessional service experienced today. A&E would have been a more suitable option Appeared understaffed
Visited October 2023
Woking Walk In Centre has not yet replied.
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Review titled Thank you NHS
Rated 5 stars out of 5
by Anonymous - Posted on 14 August 2023
I arrived at 10.30am on a Monday morning and was expecting a long wait. I had a foot injury and I was seen, sent for X-rays, follow up with results all in just over 1.5hours. Thank you Woking
Visited August 2023
Review titled Woking Walk In Centre
Replied on 16 August 2023
Hello, Thankyou for taking the time to share your experience of our Walk in Centre. We welcome all constructive feedback, as this is how we develop and improve the service we provide to the surrounding community. I do hope that your foot is feeling much better. Many thanks Tina Willis - Service Manager for NWS Walk in Centres
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Review titled Amazing
Rated 5 stars out of 5
by Astrid - Posted on 11 June 2023
I received amazing care from the nhs when I visited with a sore big toe. All the staff were very professional, efficient, friendly and caring. I arrived at 8 am on the Sunday morning and by 9.30 am I was on my way home. After having had an initial assessment, X-ray and then a dressing applied and finally information regarding the next steps care at home, fracture clinic information and contact details. Thank you very, very much.
Visited June 2023
Review titled Woking Walk In Centre
Replied on 12 June 2023
Hi Astrid, Thank you for taking the time to provide us with your experience of your recent visit to Woking Walk in Centre. Your feedback is invaluable to us, as this is how we understand what went right and of course, what went wrong. We are always looking at ways of improving our service to our community. I do hope that you are recovering well and once again, thank you. I will share your feedback with the team on duty. Yours Sincerely, Tina Tina Willis Service Manager for NWS Walk in Centre's
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Review titled Great Practice
Rated 5 stars out of 5
by Sally Barrett - Posted on 18 May 2023
Went for a suspected broken hand, the receptionist was very welcoming and professional, I only waited about 90 minutes to be seen by a very lovely nurse who took my details and sent me for an xray. The xray was done quickly and then I was re seen by the same nurse quickly after. Very impressed all round.
Visited May 2023
Review titled Woking Walk In Centre
Replied on 23 May 2023
Thank you for taking the time to provide us with your experience of the Woking Walk in Centre Sally. We take all of our feedback seriously, as we are always looking to improve our service to the Community. I am pleased to read that your visit was a positive one and I will be sure to pass your feedback onto our team. Wishing you a swift recovery Thankyou again Sally. Best Wishes Tina - Service Manager for NWS Walk in Centres
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Review titled Good experience
Rated 5 stars out of 5
by J Gray - Posted on 07 April 2023
Came on Good Friday with my poorly son, seen within 1.5 hours and given antibiotics. Can’t fault it. Thank you
Visited April 2023
Review titled Woking Walk In Centre
Replied on 11 April 2023
Thank you for taking the time to provide us with much valued feedback. I do hope that your son is feeling better. We take all of our responses seriously, as we are continually looking to improve the service we provide to our community. Your feedback is appreciated and will be shared with the team. Many thanks Tina - NWS Walk in Centres Service Manager
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Review titled Excellent service!
Rated 5 stars out of 5
by Anonymous - Posted on 21 April 2023
Arrived early on a Friday morning and joined a very short queue. Registered quickly by a friendly and welcoming receptionist and was seen and dealt with in good time by an equally friendly and reassuring health professional. Very impressed and completely satisfied!
Visited April 2023
Review titled Woking Walk In Centre
Replied on 24 April 2023
Thank you for taking the time to provide us with a very kind comment about your visit to our Walk in Centre. We take all of our feedback seriously, as this is how we improve our service to our community. I'm delighted to read that your visit was a positive one. I will be sure to relay this comment back to our team that was working on Friday. Thank you again, Tina - Service Manager for NWS Walk in Centre's
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Review titled contacting by phone
Rated 3 stars out of 5
by Chris - Posted on 17 April 2023
Was asked to try this route by my GP and so got phoning. So far the switchboard at Woking has "hung up" 6 times after a random length of the phone ringing. It's not a good start is it??
Visited April 2023
Review titled Woking Walk In Centre
Replied on 24 April 2023
Thank you for taking the time to provide your feedback. Agreed, this is not a great start and I can only apologise for the unanswered calls/hanging up issues. I am keen to explore this further Chris, as I would like to understand what number you were being 'hung up' on. I can then identify why this was then failing you and can look at rectifying/improving this issue. Please do contact our Patient Experience Team on Csh.patientexperience@nhs.net with some more information and I can pursue this further. Thank you Chris for your time and feedback. Tina - Service Manager for NWS Walk in Centre's
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Review titled Poor management
Rated 1 star out of 5
by Christopher Hall - Posted on 31 March 2023
We have previously received great service at the walk in clinic, last time waiting time was 1.5hrs and we were told to return on Friday at 1pm. What happened when we arrived shocked me as the nurse was off sick and nobody bothered to look at her schedule and let patients know that she was off sick and give them the opportunity to rebook or sit and wait. The receptionist was not apologetic at all and told us we have to wait a min of 2hrs. Surely in this day and age they could of given us a choice not just let us arrive as people have other things to do with their lives than sit and wait 2 hrs, absolutely fuming at the attitude and lack of organisation with this clinic
Visited March 2023
Review titled Woking Walk In Centre
Replied on 11 April 2023
Thank you Mr Hall for your feedback. I am sorry to read that your experience was a negative one. We take all of our feedback seriously as this is how we learn and improve our service to our community. Please accept my sincerest apologies as this was an oversight with the process on the day. Please do not hesitate to contact our patient experience team if I can be of further support to your feedback. Thank you for taking the time to provide much valued feedback. Tina - NWS Walk in Centre's Service Manager
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Review titled Long wait, great staff
Rated 5 stars out of 5
by Anonymous - Posted on 15 February 2023
It was busy and we had to wait about 3 hours but after recent experiences in A&E (9 hours each time) this was definitely the better option for an injury and a much nicer environment. It was bright and clean, the receptionist was lovely, as was the very kind and efficient nurse who attended to my mother. She repeatedly apologised for the wait. With NHS services being so overstretched, more and more cases are being pushed onto walk in centres and A&E departments, simply because GP appointments are not readily available. A sad state of affairs but one cannot fault the staff who cheerfully go about their jobs and treat patients with kindness and respect.
Visited February 2023
Review titled Woking Walk In Centre
Replied on 17 February 2023
Hi, Thank you for taking the time to write a review on your recent visit to the Walk in Centre. We take all feedback seriously, as this is how we learn, improve and develop our service to best serve our community. I am pleased to read that your visit was a positive one and hope that you are feeling much better now. With sincere thanks Tina NWS Walk in Centre Service Manager
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Review titled First class care
Rated 5 stars out of 5
by Rob H - Posted on 15 January 2023
Came in on Sunday afternoon, seen quickly by Triage nurse. Later first class care from Nurse practitioner. Receptionist was also pleasant and helpful.
Visited January 2023
Review titled Woking Walk In Centre
Replied on 16 January 2023
Hi Rob, Thank you for taking the time to provide us with your experience of the Walk in Centre. We take all of our feedback seriously, as this is how we learn and improve our service to our community. Your comments are appreciated and will be shared with the team. I hope that you are feeling better after your visit. Thanks again Tina NWS Walk in Centre Service Manager
Information supplied by Central Surrey Health