Woking Walk In Centre
Woking Community Hospital, Heathside Road, Woking, Surrey, GU22 7HSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good experience
Rated 5 stars out of 5
by J Gray - Posted on 07 April 2023
Came on Good Friday with my poorly son, seen within 1.5 hours and given antibiotics. Can’t fault it. Thank you
Visited April 2023
Review titled Woking Walk In Centre
Replied on 11 April 2023
Thank you for taking the time to provide us with much valued feedback. I do hope that your son is feeling better. We take all of our responses seriously, as we are continually looking to improve the service we provide to our community. Your feedback is appreciated and will be shared with the team. Many thanks Tina - NWS Walk in Centres Service Manager
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Review titled Excellent service!
Rated 5 stars out of 5
by Anonymous - Posted on 21 April 2023
Arrived early on a Friday morning and joined a very short queue. Registered quickly by a friendly and welcoming receptionist and was seen and dealt with in good time by an equally friendly and reassuring health professional. Very impressed and completely satisfied!
Visited April 2023
Review titled Woking Walk In Centre
Replied on 24 April 2023
Thank you for taking the time to provide us with a very kind comment about your visit to our Walk in Centre. We take all of our feedback seriously, as this is how we improve our service to our community. I'm delighted to read that your visit was a positive one. I will be sure to relay this comment back to our team that was working on Friday. Thank you again, Tina - Service Manager for NWS Walk in Centre's
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Review titled contacting by phone
Rated 3 stars out of 5
by Chris - Posted on 17 April 2023
Was asked to try this route by my GP and so got phoning. So far the switchboard at Woking has "hung up" 6 times after a random length of the phone ringing. It's not a good start is it??
Visited April 2023
Review titled Woking Walk In Centre
Replied on 24 April 2023
Thank you for taking the time to provide your feedback. Agreed, this is not a great start and I can only apologise for the unanswered calls/hanging up issues. I am keen to explore this further Chris, as I would like to understand what number you were being 'hung up' on. I can then identify why this was then failing you and can look at rectifying/improving this issue. Please do contact our Patient Experience Team on Csh.patientexperience@nhs.net with some more information and I can pursue this further. Thank you Chris for your time and feedback. Tina - Service Manager for NWS Walk in Centre's
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Review titled Poor management
Rated 1 star out of 5
by Christopher Hall - Posted on 31 March 2023
We have previously received great service at the walk in clinic, last time waiting time was 1.5hrs and we were told to return on Friday at 1pm. What happened when we arrived shocked me as the nurse was off sick and nobody bothered to look at her schedule and let patients know that she was off sick and give them the opportunity to rebook or sit and wait. The receptionist was not apologetic at all and told us we have to wait a min of 2hrs. Surely in this day and age they could of given us a choice not just let us arrive as people have other things to do with their lives than sit and wait 2 hrs, absolutely fuming at the attitude and lack of organisation with this clinic
Visited March 2023
Review titled Woking Walk In Centre
Replied on 11 April 2023
Thank you Mr Hall for your feedback. I am sorry to read that your experience was a negative one. We take all of our feedback seriously as this is how we learn and improve our service to our community. Please accept my sincerest apologies as this was an oversight with the process on the day. Please do not hesitate to contact our patient experience team if I can be of further support to your feedback. Thank you for taking the time to provide much valued feedback. Tina - NWS Walk in Centre's Service Manager
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Review titled Long wait, great staff
Rated 5 stars out of 5
by Anonymous - Posted on 15 February 2023
It was busy and we had to wait about 3 hours but after recent experiences in A&E (9 hours each time) this was definitely the better option for an injury and a much nicer environment. It was bright and clean, the receptionist was lovely, as was the very kind and efficient nurse who attended to my mother. She repeatedly apologised for the wait. With NHS services being so overstretched, more and more cases are being pushed onto walk in centres and A&E departments, simply because GP appointments are not readily available. A sad state of affairs but one cannot fault the staff who cheerfully go about their jobs and treat patients with kindness and respect.
Visited February 2023
Review titled Woking Walk In Centre
Replied on 17 February 2023
Hi, Thank you for taking the time to write a review on your recent visit to the Walk in Centre. We take all feedback seriously, as this is how we learn, improve and develop our service to best serve our community. I am pleased to read that your visit was a positive one and hope that you are feeling much better now. With sincere thanks Tina NWS Walk in Centre Service Manager
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Review titled First class care
Rated 5 stars out of 5
by Rob H - Posted on 15 January 2023
Came in on Sunday afternoon, seen quickly by Triage nurse. Later first class care from Nurse practitioner. Receptionist was also pleasant and helpful.
Visited January 2023
Review titled Woking Walk In Centre
Replied on 16 January 2023
Hi Rob, Thank you for taking the time to provide us with your experience of the Walk in Centre. We take all of our feedback seriously, as this is how we learn and improve our service to our community. Your comments are appreciated and will be shared with the team. I hope that you are feeling better after your visit. Thanks again Tina NWS Walk in Centre Service Manager
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Review titled Excellent
Rated 5 stars out of 5
by Dale - Posted on 12 January 2023
Visited as been feeling unwell for 2 weeks, I was advised of the wait time on arrival and the Doctor I saw was fantastic. I felt really reassured and was given advice on what to do if I didn’t feel better.
Visited January 2023
Review titled Woking Walk In Centre
Replied on 16 January 2023
Hi Dale, Thank you for taking the time to provide your experience and feedback of the service provided by Woking Walk in Centre. We take all of our feedback seriously, as this is how we improve our service for our community. I am pleased to read your experience was positive and I will share this with our team. I do hope that you are feeling better after your visit. Thank you again, Tina - NWS Walk in Centre Service Manager
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Review titled Excellent
Rated 5 stars out of 5
by Richard Harris - Posted on 11 December 2022
I visited the Centre last Monday, 5 December, as I was in great pain due to gastric reflux. The nurse I saw carefully noted my history and recommended pain relief medication, explaining why some medication options were not suitable given the meds I already take. This nurse was kind, professional, knowledgeable and she sorted me out. Surrey NHS, please thank her from me.
Visited December 2022
Review titled Woking Walk In Centre
Replied on 15 December 2022
Thankyou for taking the time to provide us with your experience of our Walk in Centre. We take all feedback, whether it be positive or negative very seriously, as we strive to improve our service for our community. I am glad to read that your visit was a positive one and I hope you are feeling much better. Thank you NWS Walk in Centre's Service Manager
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Review titled Quick and thorough assessment
Rated 5 stars out of 5
by Jess - Posted on 13 December 2022
Went to walk in for side paid was told the service was at full capacity but still given option to see a nurse, saw a nurse within 20 mins and they had caught up so managed to have a full assessment I was home within the hour and have a gp appointment this morning she went thought eveything to try and identify the problem I will need more tests but so thorough and lovley nurses ladies like that are keeping the service going even working under so much strain with shortages this didn’t affect there care and friendly service! Will not hesitate to use again if I happen to need to! Thank you
Visited December 2022
Review titled Woking Walk In Centre
Replied on 04 January 2023
Hi Jess, Thank you for taking the time to provide some feedback about our service & treatment. We take all of our feedback seriously and welcome comments, whether they are positive or negative. I am pleased to read that your experience was a positive one and again, thank you. We will feed this back to our team. Best Wishes NWS Walk in Centre Service Manager
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Review titled Great treatment
Rated 5 stars out of 5
by Harold Clive Mather - Posted on 20 December 2022
I attended the Woking walk in clinic today with a fractured finger. On a day when there was a nurses' strike and numerous cases of flu, Covid or related illnesses I was given an X-ray, excellent diagnosis, referral and helpful advice from the staff nurse/practice nurse. Just great treatment for which many thanks.
Visited December 2022
Review titled Woking Walk In Centre
Replied on 04 January 2023
Dear Harold, Thank you for taking the time to provide us with your feedback. We take all of our feedback seriously, whether it be a positive or a negative comment. I am delighted to read that yours was a positive visit and I do hope that you are now well on the mend. I will be sure to pass your comments onto our team. Best Wishes NWS Walk in Centre Service Manager
Information supplied by Central Surrey Health