Woking Walk In Centre
Woking Community Hospital, Heathside Road, Woking, Surrey, GU22 7HSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Made me feel even more grateful for the NHS
Rated 4 stars out of 5
by Anonymous - Posted on 20 October 2022
Quick to get through on the phone, friendly and knowledgeable receptionist (and was the same in person too). Easy to park and free! Brisk and abrupt triage lady who caught us off guard - however I can see the benefit of speed under the circumstances (but a friendlier manner with poorly people would always help..!). Seen much quicker than the expected waiting time and back to friendly and knowledgeable with the 2x staff seen in the clinic room (one, and then a reassuring second opinion). Provided with good care and plenty supplies to keep us going over the weekend. Very happy with the service provided and so lucky to have this free service - I love the NHS!
Visited October 2022
Review titled Woking Walk In Centre
Replied on 20 October 2022
Thank you for taking the time to provide us with your feedback following your visit with us today. We take all feedback seriously, and we welcome your comments. We acknowledge your 'abrupt' triage experience and your note of thanks and will ensure that this is relayed back to the team. Thank you
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Review titled Made me feel even more grateful for the NHS
Rated 4 stars out of 5
by Anonymous - Posted on 20 October 2022
Quick to get through on the phone, friendly and knowledgeable receptionist (and was the same in person too). Easy to park and free! Brisk and abrupt triage lady who caught us off guard - however I can see the benefit of speed under the circumstances (but a friendlier manner with poorly people would always help..!). Seen much quicker than the expected waiting time and back to friendly and knowledgeable with the 2x staff seen in the clinic room (one, and then a reassuring second opinion). Provided with good care and plenty supplies to keep us going over the weekend. Very happy with the service provided and so lucky to have this free service - I love the NHS!
Visited October 2022
Review titled Woking Walk In Centre
Replied on 15 December 2022
Thank you for taking the time to provide us with some feedback. I am glad to hear your experience was a positive one and will pass on your feedback about a friendlier manner being received upon triage. We take all our feedback seriously as this is how we learn where our gaps are and look to improve the system for the next patient. Thankyou NWS Walk in Centre Service Manager
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Review titled Very good experience
Rated 5 stars out of 5
by Diana Crook - Posted on 12 October 2022
Haven’t been to Woking Walk in Centre before. Left another local A&E in despair at the wait with a bad cut and was advised to try Woking Walk in Centre by one of the A&E staff. Arrived at Woking Walk in Centre just before closing and fully expected to be turned away and sent off to another A&E but the receptionist said she would check with one of the nurses, who offered to stay behind and dress my wounds. I know I can’t mention names but I suspect the receptionist and nurse in question will know the occasion and I can’t speak highly enough of their dedication and friendly attitude. A great example of the NHS at its very best.
Visited October 2022
Review titled Woking Walk In Centre
Replied on 17 October 2022
We take all feedback seriously, whether it be positive or negative as this is how we develop our service. Thank you for taking the time to provide us with your feedback of our service, following your recent visit, this will be shared with team. Best Wishes
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Review titled Excellent!
Rated 5 stars out of 5
by Anonymous - Posted on 05 September 2022
Arrived early on Saturday 3rd Sept. My dad's case ended up being a bit more than originally envisioned. They were clearly very busy. Despite this, everyone was fantastic, kind and patient! Thank you very much!! To everyone there.
Visited September 2022
Review titled Woking Walk In Centre
Replied on 05 September 2022
Thank you for taking the time to provide some feedback. We are pleased to read that your experience within the Woking Walk in Centre was positive. We will share this with the team, thankyou.
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Review titled 5 hours wait for basically nothing!
Rated 1 star out of 5
by Robert Thompson - Posted on 28 September 2022
My son had a suspected fracture on his wrist so I took him to this walk-in clinic and was told we would have to wait between 2 to 3 hours max, after a couple of hours my son was given a x-ray then we was made to sit and wait a further 3 hours to finally be told by a nurse that the doctors had gone home and they couldn’t tell from the X-ray the extent of the damage of my son’s wrist and that they’d have to get a doctor to look at the X-ray the next day and they’d phone us, so they put my sons wrist in a splint (which was too small for him!) and sent us on our way! A 5 hour wait for basically nothing! And nobody from the clinic called us! So instead my wife had to call them today to be told my son does have a fractured wrist and has been referred onto the fracture clinic at St Peter’s hospital! I took my son to the Woking walk-in centre as I believed it would have been easier than taking him to the actual hospital and wouldn’t have to wait as long, how wrong I was! Having to make an 11 chid wait for over 5 hours and not being given any diagnosis as to the extent of my sons injury is totally unacceptable! Now we have to wait for the fracture clinic at St Peter’s hospital to get in contact with us to have us bring him there to the hospital which if I had brought him there in the first place we would have saved all this hassle we are now having to face! I won’t ever use Woking walk-in centre again and won’t recommend anyone else goes there use the hospital instead as you’d get better care at any hospital then what you’d receive here!
Visited September 2022
Review titled Woking Walk In Centre
Replied on 06 October 2022
Thank you for sharing your feedback through NHS Choices. We are sorry that you had a poor experience at the Woking walk-in centre. As you have also contacted us directly, we are currently investigating the issues you have raised and will discuss these with you. Thank you again for taking the time to let us know about your experience.
Information supplied by Central Surrey Health