Yate West Gate Centre
Yate West Gate Centre, 21 West Walk, Yate, Bristol, BS37 4AXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Steve H - Posted on 02 December 2022
Visited with my wife, damaged foot. Friendly and helpful reception, prompt and positive process of triage, x-ray and guidance. We hear a lot about how the NHS is struggling - this was a great example of how good the service is, and can be. Thank you
Visited December 2022
Yate West Gate Centre has not yet replied.
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Review titled Made to feel uncomfortable
Rated 2 stars out of 5
by Anonymous - Posted on 09 January 2023
I attended the MIU after I had broken my leg. I phoned 111 who referred me to them. My sister dropped me off and went to park up. I was helped to walk to reception by a kind member of the public. The person on reception looked at me and said we are offering a restricted service. I explained I had been referred and they still said we are offering a restricted service. It was only as I was repeating my name for a third time that another member of staff said that I had been referred. I was then told well you will have to wait for hours. At that point I asked for a chair as I couldn't stand any longer. I felt very much like an inconvenience. The other staff were fine especially the student nurse on duty. I am a middle aged nurse and really didn't get the attitude of the receptionist no empathy what so ever. I would suggest a course in customer service. It's a tough job I know but really.
Visited October 2022
Yate West Gate Centre has not yet replied.
Information supplied by North Bristol NHS Trust