1A Group Dental Practice Partnership
UNIT 2 OFFICE VILLAGE, FORDER WAY, HAMPTON, CYGNET PARK, PETERBOROUGH, PE7 8GXContact details and opening times
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Reviews
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Review titled Unprofessional customer service
Rated 1 star out of 5
by Anonymous - Posted on 14 January 2025
I am currently at the end of my pregnancy and need to get through to dentists. Rang few times already and been told they only accept private patients. However, on NHS website it says that they accept new patients. So I've politely questioned why does NHS website is not updates, receptionist laughed at me and said that it says on there when availability allows. Very unprofessional and if you haven't got the money to pay privately they treat you with no respect. Receptionist should be politer and have manners.
Visited January 2025
Review titled 1A Group Dental Practice Partnership
Replied on 15 January 2025
Dear Patient, We are sorry to receive your review and apologise for any upset caused during your call with our practice. It is very important that our teams provide excellent service, therefore, it is extremely disappointing to hear that we may have failed on this occasion. can confirm that we are accepting NHS patients at the practice. However, new patient appointments are offered subject to capacity and are limited in number. Regrettably we cannot offer an NHS space to everyone who contacts us each day requiring care. Please keep in touch with us over the coming months as we work hard to expand our new patient NHS capacity. Kind Regards mydentist Patient Support Team