1A Group Dental Practice Partnership
Upstairs Dental Surgery, 95 Lincoln Road, Peterborough, Cambridgeshire, PE1 2SJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Worst dentist with zero customer service
Rated 1 star out of 5
by Anonymous - Posted on 15 September 2023
Appointment was given to my mom on 13/09/2023 when we came the doctor said reception did mistake we cant do this job we need to rebook and then rebooked us for 15/09/2023 at 12:40 with confirmation email but when we came 12:10 to dentist they said appointment was 12:00 when we showed proof saying we dont know who sent id a dentist dont have clue of there system how come the store customer data action need to be taken
Visited September 2023
Review titled 1A Group Dental Practice Partnership
Replied on 18 September 2023
Dear Patient, Thank you for your feedback, it is very much appreciated as we always endeavour to improve the services we provide for our patients. We are sorry to hear that you are unhappy with the service that you received at our practice and would like to apologise for any inconvenience this may have caused you. On review of your comments and as there are no details for the patient, I would ask that you contact the Practice Manager on to further discuss your concerns. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 28 April 2023
Emergency appointment same day as phone call to practice. Saw new dentist to me. Very kind and gentle which I needed. Had tooth extracted but very little pain and and was fine afterwards.
Visited April 2023
Review titled 1A Group Dental Practice Partnership
Replied on 16 May 2023
Dear Patient Thank you for your lovely feedback regarding our practice and for taking the time to leave it. I am very happy to hear that your treatment went well, and we look forward to welcoming you back to the practice in the future, Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Great team
Rated 5 stars out of 5
by Anonymous - Posted on 21 April 2023
Very friendly and understanding. Willing to explain every step (dentist) as they go and offers breaks when needed. Super helpful with referrals. Reception team is very polite and understanding even in busy periods.
Visited March 2023
Review titled 1A Group Dental Practice Partnership
Replied on 24 April 2023
Dear Patient, Thank you for taking the time to leave such a positive comment about our practice. As a company we strive to deliver excellent dental care and I'm pleased to hear that we have succeeded. Our practice is a busy practice who I know strive to accommodate their patients whenever they can. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Good friendly efficient practice
Rated 5 stars out of 5
by Michelle Newell - Posted on 02 April 2023
Visited recently for a replacement filling. Sadly my NHS dentist had left, there are currently no NHS dentists at this practice so I moved across to see a private dentist. Very friendly reception staff, reminders for appointments, after initial check up in the morning went back same day for the filling. Have attended this practice for years along with my family. Would definately recommend. Dentist was very professional and so lovely along with the assistant. Only tiny negative is the current parking, this needs to be improved in the future if the practice is no longer moving as planned.
Visited March 2023
Review titled 1A Group Dental Practice Partnership
Replied on 24 April 2023
Dear Michelle Newell, Thank you for your lovely feedback regarding our practice and for taking the time to leave it. I am very happy to hear that your treatment went well, and we look forward to welcoming you back to the practice in the future, Kind Regards Julie Wood - {my}dentist Patient Services Team Leader