80 Kensington Dental Clinic
80 High Street Kensington, 2nd Floor, Kensington, London, W8 4SGContact details and opening times
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Reviews
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Review titled Lovely reception staff
Rated 1 star out of 5
by Anonymous - Posted on 21 February 2024
Unfortunately after that it went downhill for me. Although they say they do certain nhs treatments in their website, in my case, despite having amazing dentists, qualified, skilled etc, they can’t treat me. Nor refer me. Different to what their website says. I am very confused and when the patient advocates for themselves they deemed in a negative manner (and probably ban me). I’ve been made feel like a second class citizen and won’t recommend to my worst enemy. They lure you in and then try and make you pay private and have opinions different to hospital consultants, and don’t want to take accountability or be responsible for their patients care, otherwise surely they would have implemented what they say on their own tin ?!
Visited February 2024
Review titled 80 Kensington Dental Clinic
Replied on 05 March 2024
Dear Anonymous, We are sorry to hear about your experience. It is important to clarify that NHS treatments and private treatments often have different eligibility criteria and coverage limitations. We are here to ensure transparency and provide the best guidance and options for your dental care needs in order for you to make an informed decision. While we strive to provide the best care possible within NHS guidelines, there are instances where certain treatments may not be available or covered. Private treatments offer additional options and flexibility, so our clinicians might have given you alternatives but we understand the concerns about perceived differences in opinions. We would appreciate the chance to discuss your situation further and find the best solution for you. Your feedback helps us improve our services and better meet the needs of our patients. Kind regards 80 Kensington Dental Clinic