Alchemy Dental Practice
203 Edleston Road, Crewe, Cheshire, CW2 7HTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor quality practice
Rated 1 star out of 5
by Anonymous - Posted on 25 September 2023
This practice seems to change their practitioners so fast that if you do get a good one, by the time that you come again they've left. Our son has had checkups here for years and we kept asking if his teeth were okay (they were poorly aligned), each time we were told that they were fine. We ended up arranging a consultation at another practice privately and he has now been referred to the hospital as he needs major realignment of his teeth. This would have been so much easier if it had been picked up years earlier by Alchemy Dental Practice. In my latest appointment my bottom hardly touched the dentists chair, he scraped extremly vigourously at some scale on my lower front teeth, catching my gum in the process, then read out a few lines to his assistant, one of which on reflection sounds as if I might have some Gingivitus. He didn't seem to have much interest in providing advice on looking after my teeth or changes that I could make. He didn't persevere with trying to remove a bit more of the scale and didn't apply the strong flouride paste to my teeth which dentists normally do as a preventative measure. My teeth are normally in great condition, so I was disappointed to discover that they were not this time. I could have really done with more advice, he seemed more interested in getting me to book a private appointment with the practice dental hygienist. If you look at what's expected of an NHS dental appointment the treatment that I received falls far short of it. We'd love to change NHS practice but unfortunately all the lists at the practices in our area are full. Sad that NHS dentistry has come to this!
Visited September 2023
Review titled Alchemy Dental Practice
Replied on 25 September 2023
Thank you for taking the time to leave us feedback. We appreciate all comments to improve the service. We are sorry to hear your experience was not satisfactory and fell short of what you expected. We would like to investigate this further for you. Would you kindly email us, info@alchemydental.co.Uk, with your contact details and a copy of this complaint if possible. I will then contact you and forward our complaints policy. Hope to hear from you soon, please accept my apologies for your experience. My name is Rebecca Viles (Site Lead Crewe). Thank you.
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Review titled Great practice
Rated 4 stars out of 5
by Angie - Posted on 23 February 2023
Nice clean practice. Easy to book appointment. Nice staff. In and out quite quickly. Quite thorough exam, dentist had a good poke around. Took x-rays too
Visited February 2023
Review titled Alchemy Dental Practice
Replied on 25 September 2023
Thank you Angie for leaving us a 5 star review. We appreciate all comments about our service. From all the Alchemy Dental Team.