Atlantic Dental Practice
40 Croxteth Hall Lane, Croxteth, Liverpool, L11 4SHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Disgraceful practice
Rated 1 star out of 5
by Anonymous - Posted on 06 December 2024
Contacted the practice on 2 consecutive days after breaking a tooth. Explained I was in pain and told I would be put on emergency list. After not hearing anything on the afternoon of the second day I called them. Phone was just ringing out so I decided to attend in person. On arriving I was met by one of the staff chasing a bouncy ball around the waiting room and the other four people behind the reception desk laughing and having a good time whilst the phones were ringing! I was then told it was doubtful that a slot would become available and that after the weekend I should recall bit yet again it wasn't definite I would get a slot. I was also told that I could not book a standard appointment to see the dentist as it was an emergency. One of the receptionists told me that I could buy a temporary filling kit from the pharmacist as that's all the dentist would do. Then the lady who was chasing after the bouncy ball and having a great time handed me a phone number for out of hours dentist and advised me to "try this if your tooth is still hurting"I appreciate the NHS is overwhelmed at the moment but the level of unprofessionalism and disinterest from this practice is astounding. Would leave this practice at the drop of a hat if I had an alternative.
Visited December 2024
Review titled Atlantic Dental Practice
Replied on 11 December 2024
Thank you for sharing your feedback. We understand the urgency of your dental emergency and would like to take this opportunity to clarify the events of that day: One of our receptionists was engaging with a child with special needs, playing ball as part of our efforts to support the child during their visit. While there were no emergency appointments available at the time, please know that we made every effort to alleviate your discomfort. The nurse's recommendation to use a temporary filling kit was provided as a way to manage your pain until an appointment could be arranged. We sincerely appreciate your understanding and patience throughout this process. We are committed to delivering the highest level of care and are here to assist you further. Should you have any additional questions or concerns, please feel free to reach out, and we will do our best to support you.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 26 April 2024
This practice is amazing, all the staff are friendly and helpful cant thank them enough for getting me an emergency appointment, the dentist and nurse made me feel very comfortable
Visited April 2024
Atlantic Dental Practice has not yet replied.
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Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 23 April 2024
I attended the practice earlier this month, I was initially told the waiting list was 12 months but was contacted a lot sooner. After years of dental anxiety I can honestly say this was by far the best experience I've had. The reception staff are helpful and understanding. The dentist I seen explained all the treatment to me and made sure any questions I had were answered before leaving my appointment. I didn't have to wait too long for my next appointment for my treatment. Would definitely recommend this dental practice
Visited April 2024
Atlantic Dental Practice has not yet replied.
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Review titled would recommend
Rated 5 stars out of 5
by Anonymous - Posted on 23 April 2024
joined the waiting list a few months ago after being told it was a 12 month wait (wasn't a problem as no were is taking on) and got a call and was booked in! staff were fantastic and the dentist was amazing! honestly thank you all are great
Visited April 2024
Atlantic Dental Practice has not yet replied.
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Review titled Brilliant!
Rated 5 stars out of 5
by Anonymous - Posted on 23 April 2024
Can not thank the staff here enough amazing got me in for an emergency and got me out of pain! from start to finish thanks team highly recommend
Visited April 2024
Atlantic Dental Practice has not yet replied.
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Review titled the best!
Rated 5 stars out of 5
by Anonymous - Posted on 02 May 2024
were do i even start with this practice! waited a few months to get in but to be honest no one is taking on so the staff rang me and got me in! waited about 3 months and had my treatment and cant thank them enough go above and beyond here so again thank you !
Visited March 2024
Atlantic Dental Practice has not yet replied.
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Review titled reception are very rude and unprofessional.
Rated 1 star out of 5
by Anonymous - Posted on 07 March 2024
Emergency treatment. I have tried several times getting emergency treatment. It is nearly impossible to get an emergency appointment, when you explain your situation and symptoms to the staff, they are not interested at all, stating “ it is a triage system”, they will not give you an appointment or any details or information on support. One one occasion the dentist was more interested in trying to get me to go as a private patient with him.
Visited February 2024
Atlantic Dental Practice has not yet replied.
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Review titled Miracle workers
Rated 5 stars out of 5
by Anonymous - Posted on 30 January 2024
cant thank the staff here enough! got me in last min as i had cracked my veneers and got express service from the dentists and his nurse are both miracle workers! reception got me in and fixed me up with a temp until friday so again thank you guys all brilliant
Visited January 2024
Atlantic Dental Practice has not yet replied.
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Review titled Good dentist
Rated 5 stars out of 5
by Anonymous - Posted on 22 January 2024
I’ve been with this dentist for years but my dentist has now left so I was moved to another dentist who was great Receptionist is lovely sorted out my new appointments Really good service
Visited January 2024
Atlantic Dental Practice has not yet replied.
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Review titled Lovely staff
Rated 5 stars out of 5
by Anonymous - Posted on 30 January 2024
Super friendly staff, the reception staff where great and the dentist was great, explained everything in detail and was really nice. would recommend this dentist.
Visited January 2024
Atlantic Dental Practice has not yet replied.