Bell Green Dental Surgery
91 Roseberry Avenue, Bell Green Dental Surgery, Roseberry Avenue, Coventry, West Midlands, CV2 1NBContact details and opening times
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Reviews
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Review titled Bad customer service
Rated 2 stars out of 5
by Anonymous - Posted on 14 June 2024
I attended with my sister who had an app at 9.50am and she wasn't seen til 10.20am and wasn't aware of any delays. Usually we get told if we're going to be waiting. When I went up to kindly speak to the receptionist, I was ignored. She was on her phone, on WhatsApp texting someone. She then after 5 minutes of me standing there, dialled someone on the work landlines and spoke to them on the phone. She then spoke to someone who came out from an appointment when I was standing there for a while beforehand. How rude? Yes she explained she thought I was settling the baby, but I wouldn't be standing there still otherwise. It was only to check information I had on the system. I then find our I missed an appointment, and asked to rebook. As I said I'm not free that day, she rudely said 'well what do you want me to do then?' So I had to get her to check what other days she has available. She has made me feel uncomfortable being here today. I would have checked my details sooner, but there was loads of people coming in for appointments so they take priority over me. My sister came.out of her appointment, and goes to book a new one. Before she could do that, she was ignoring the lady infront of my sister and was checking all her whatsapp messages before responding to the customer before my sister. To top it of, my sister asked about what appointment was last week and she kept saying that she had it today but turns out was for her kids last week after going back and forth for a little while. This was unprofessional from this receptionist and doesn't give the company a good reputation
Visited June 2024
Bell Green Dental Surgery has not yet replied.
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Review titled No help
Rated 1 star out of 5
by Louise Lloyd - Posted on 30 July 2023
I called today after being advised by 111 due to pain an swelling obvious abscess, only to be told they have no appointments avaliable even though they opened 15mins ago. Got bad swelling an just needed antibiotics I will be informing 111 that they were no help.
Visited July 2023
Bell Green Dental Surgery has not yet replied.