Broadwalk Dental Centre - Mr H Dhamu
Broadwalk Dental Centre - Mr H Dhamu, 5 East Walk, Harlow, Essex, CM20 1JHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled worst dental practice ive ever been with
Rated 1 star out of 5
by Anonymous - Posted on 20 February 2024
after waiting for over a week for an appointment they booked me with a trainee who cant even help when i asked the receptionist why this had happened they didnt have a respon
Visited February 2024
Review titled Broadwalk Dental Centre - Mr H Dhamu
Replied on 26 May 2024
Thank you for your review. We are sorry you had such experience; I regret I cannot leave a more detailed reply due to the laws of confidentiality but I will be happy to investigate the matter. Please contact us.
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Review titled Great for Nervous Patients
Rated 5 stars out of 5
by Anonymous - Posted on 13 January 2024
I have a phobia of needles so I was referred to Broadwalk for Nitrouus Oxide (gas and air) to help calm me before a filling. The dentist was incredibly kind, calm and they looked after me with great care. The dentist spoke to me throughout the procedure, reassuring me and explaining exactly what was happening. I would not hesitate to come back again should I require any further invasive work. I felt a great deal of trust towards the dentist and I am so relieved that the experience was a positive one. Thank you Broadwalk!
Visited December 2023
Review titled Broadwalk Dental Centre - Mr H Dhamu
Replied on 26 May 2024
Thank you for the kind feedback and the five star review. We are pleased to hear of your experience.
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Review titled Pleasant visit
Rated 5 stars out of 5
by John S - Posted on 04 September 2023
I had a very pleasant experience with the dentist. He was very kind and gentle. I would highly recommend him and the practice.
Visited August 2023
Review titled Broadwalk Dental Centre - Mr H Dhamu
Replied on 24 September 2023
Dear John, Thank you for taking the time to leave such positive comments for our practice team. We will pass your regards to our dental team. We look forward to seeing you at the practice again. Thanks, Broadwalk Dental Care
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Review titled Good Practice
Rated 4 stars out of 5
by Paul - Posted on 27 July 2023
Very satisfied with the service. Dentist was good, kind and understanding. Staff helped me in booking appointment early and made me feel ease. I would highly recommend
Visited July 2023
Review titled Broadwalk Dental Centre - Mr H Dhamu
Replied on 31 July 2023
Dear Paul, Thank you for taking the time to leave us a review and for your kind feedback. We are glad to hear of your experience with us was positive. Your kind words have been passed on to the team who are delighted they were able to provide you with great service. We hope we are able to help again in the future.
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Review titled Absolutely awful
Rated 1 star out of 5
by Emily - Posted on 06 March 2023
The receptionist called me at 16:24 today to advise me my appointment for wisdom teeth extraction which was scheduled for 5pm had been cancelled due to the fact the dentist had only just looked at my x-rays and realised that they were not able to perform the treatment as it needed to be surgically done and it could not be done at your centre. As per your email to me on Monday 27/02/2023 which advised me to get to my appointment 15/20 minutes before my appointment I was 5 minutes away, I had travelled all the way from Hornchurch I do not drive so have had to pay for an Uber there. My father had travelled from Cambridge to be at the appointment with me as per your advise on the previously mentioned email from yourselves. Both of us have had to take time off work to attend this appointment. Once I arrived, not only is the place filthy, your receptionist is thoughtless and discourteous and showed absolutely no compassion what so ever, I understand this was not their fault directly but there was not a single attempt to help us in any way. We asked to speak to the dentist and was told he was with a patient but we could wait for him, we waited. 15 minutes later, a patient comes out, the receptionist leaves the desk to go and speak to the dentist, I assume. She comes back says nothing to us and sits back down. My father approached the desk at this point 20 minutes had passed we are standing there for nothing, she advised we won’t be able to speak to the dentist he’s too busy and they are behind. What happened to my time slot? I still surely had a time slot I had an appointment booked in here? So surely the dentist had some time to just advise me what was going on what I needed to do next but no.
Visited March 2023
Review titled Broadwalk Dental Centre - Mr H Dhamu
Replied on 31 July 2023
Thank you for your review. We take all feedbacks seriously. We are sorry to hear of your dissatisfaction and we would like to apologise for your experience. If you would like to discuss this further, please do not hesitate to contact us.
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Review titled Rubbish customer service
Rated 1 star out of 5
by Anonymous - Posted on 17 February 2023
I contacted them by phone on several occasions. 4/5 times they don’t answer the phone. When they did answer they promised to do things and then did nothing! I told them my request was urgent but it made no difference. They have no understanding of what customer service is!
Visited February 2023
Review titled Broadwalk Dental Centre - Mr H Dhamu
Replied on 31 July 2023
Thank you for your review. We take all feedback seriously. We are sorry to hear of your dissatisfaction and we would like to apologise for your experience. If you would like to discuss this further, please do not hesitate to contact us.