Catshill Dental Surgery
119 Golden Cross Lane, Catshill, Bromsgrove, Worcs, B61 0LAContact details and opening times
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Reviews
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Review titled No care for patients
Rated 1 star out of 5
by Shea Taylor - Posted on 30 August 2024
Had been going to this dentist for a long time, even got my braces there (which took them 7 years and about 6 years to decide I needed them just before I turned 18, then was often told it was my fault they took so long but that's another story), hadn't been in a long time due to covid, got a chip in my tooth so called them up to book an appointment, to be told I had been taken off there books (with no communication from them until I called them) thankfully they booked me in for an appointment (had to wait a year for said appointment), went to my first appointment and had a check up, was told I'd need quite a bit doing, but asked if I could wait until next month due to being low on money. They booked me in, unfortunately I missed this one appointment due to emergency at work with a client (I work in domiciliary care). Called up to apologise and explain and asked if I could rearrange, then was very rudely and bluntly told "no". Asked so I can't book another appointment? Again just "no." Asked if I can in the future and again just "no." When I asked why I was told due to my past attendance (to a place I used to go to over 5 years ago). Called back a day later and was told the manager was "off sick". Called a couple of days later to be told the manager will call me back. Got the call and was told because I am classed as "new patient" and I've missed my first treatment appointment they've dropped me. I explained why, but now although I am classed a "new patient" the situation is still being based on my past attendance. Felt like they were just trying to make it sound more reasonable that they would drop a patient so easily Fobbed off quite easily with seemingly no real care, sympathy or notice. Give you one chance to miss an appointment as a new patient, but will happily leave you waiting, asked me to just call 111 to see if there's any dentists taking on new patients knowing full well that will not be easy. Manager was condescending and unempathetic, never had a massive issue with the receptionist staff apart from they seem to chat a lot and leave you waiting. Its given me an overall bad opinion of the attitude behind the dentistry profession but hopefully when I eventually get booked in somewhere else they'll actually seem like they got into the job because they want to help patients
Visited August 2024
Catshill Dental Surgery has not yet replied.
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Review titled Amazing!!!
Rated 5 stars out of 5
by Anonymous - Posted on 21 June 2023
The are the best practice! The team are really friendly even though you can see how busy they are. The appointments are professional and on time. Would 100% recommend
Visited May 2023
Catshill Dental Surgery has not yet replied.
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Review titled Lovely people & fantastic service
Rated 5 stars out of 5
by Russell - Posted on 09 November 2022
I attended the practice not realising that my appointment had been cancelled (my fault as I had not seen the message they sent me asking me to call to reschedule) despite this they managed to fit me in. The receptionists were really kind and caring. The dentists are extremely professional and explained everything really well and gave me great advice. This is a wonderful practice who seem to genuinely care for people.
Visited November 2022
Catshill Dental Surgery has not yet replied.
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Review titled Thank goodness I’m not a patient here!
Rated 1 star out of 5
by Anonymous - Posted on 28 November 2022
Bought elderly relative to overcrowded and miserable waiting room His appointment was 25 minutes late and staff were too busy chatting and laughing to serve customers One I soon discovered was the dentist seeing him! Others waiting saw my impatience and nodded heads in agreement and mouthed it’s awful here When relative asked for help with coat he was told sorry we are running behind! Suggest you attend to your customers then instead of wasting time chit chatting with staff in full view of people waiting for appointments! I’m not a patient here thank goodness the service is appalling
Visited November 2022
Catshill Dental Surgery has not yet replied.