Church Street Dental Surgery
10 Church Street, Dewsbury, W Yorkshire, WF13 1LBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled My experience
Rated 4 stars out of 5
by Anonymous - Posted on 23 November 2023
Dentist was lovely, very kind and caring attitude. Gave a prescription which unfortunately she had not stamped or signed, so had to return it to the surgery. Although the hours are advertised as continuous, it was in fact locked shut for a hour for lunch. Receptionist was there, but was unable to open the door. Unfortunately I had tried to contact practice previously due to a broken tooth. Spoke with someone at 9.03 and was told to expect a call back after 10. Didn’t receive one at all, phoned back at 4pm to be told no appointments had been found. Queried why no-one had called back to be told appointments had been given to those who called first. When I queried that I had called at 9.03 so must have been one of the first there was no response. (I got an appointment through 101 later that day). This morning I have called at 09.00 for ongoing toothache and no response again, it is now 11.25 and no call back again. I have also had a situation where after phoning all day I ended up driving to the practice, where the receptionist said she had been too busy to answer the phone, despite there being no-one waiting in reception. As a (respectful) suggestion, if reception are too busy to answer calls/return calls etc then maybe the practice needs to up staffing there? As although the reception staff are lovely when you speak to them, if they are so overwhelmed that they can’t answer or return calls maybe their workload is too high? Unfortunately this then reflects back on the whole practice.
Visited November 2023
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Review titled My experience
Rated 5 stars out of 5
by Jason K - Posted on 07 November 2023
To be fair i lime my dentist because he straight with you doesnt hold back and i like that he given me loads of advise to h3lp me brilliant practice
Visited November 2023
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Church Street Dental Surgery has not yet replied.
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 10 November 2023
I was taken in at my appointment time and did not have to wait long at all! The dentist was welcoming, explained everything clearly and spent time listening to my concerns. Overall, I am very happy with the care given and had a pleasant experience.
Visited November 2023
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Church Street Dental Surgery has not yet replied.
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Review titled My experience
Rated 4 stars out of 5
by Colette F - Posted on 03 October 2023
Explained things very well nice atmosphere & two personable young men all in all a pleasant experience.
Visited October 2023
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Church Street Dental Surgery has not yet replied.
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Review titled Recent Experience
Rated 3 stars out of 5
by Anonymous - Posted on 19 October 2023
Very small waiting area , not enough seats for the amount of people waiting , didn’t get seen on time . Understanding that the appointment time may be a little late but this was too much over the expected time of being seen
Visited October 2023
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Church Street Dental Surgery has not yet replied.
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Review titled My experience
Rated 5 stars out of 5
by Julie L - Posted on 27 October 2023
They were very obliging and fitted me in at the last minute. My treatment was instant and successful and my lady dentist was professional and friendly
Visited October 2023
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Review titled My experience
Rated 2 stars out of 5
by Eleanor L - Posted on 09 October 2023
It was good service making the appointment and the appointment with the dentist was great. However once I had paid I asked for a full receipt as I am able to claim it back through work and the receptionist said they had no ink to print it so I asked for it to be emailed which I then got a phone call the next day saying they can’t email it and I had to collect the physical receipt. As the practice is only open in work hours I am struggling to take more time out of work to come collect it as I work in Bradford. I don’t understand why it couldn’t just be emailed to me even just a picture of it? Or if they could even post it.
Visited October 2023
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 05 October 2023
I saw a different dentist to my last visit.. he was so patient with me, as visiting the dentist is not my favourite thing.. he took time to explain things rather than just tell me.. thank you!
Visited October 2023
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Review titled My experience
Rated 3 stars out of 5
by Anonymous - Posted on 18 October 2023
It was a Dentist I'd not had before. She arrived after me. I was the first appointment of the day but I was seen 15 minutes after my appointment time. She had a gentleman with her that kept telling her what to do or what to ask me which made me uncomfortable as I'm already a very nervous patient. I'm assuming that maybe she is newly qualified but if she was I wasn't advised. It wouldn't of made a difference but it would of been nice to have an explanation as to why there was an additional person instructing her. Personally I wouldn't want to see her again as I felt extremely uncomfortable. I had previously been sent by my regular dentist to endodontics but nothing was mentioned about that or any follow up to that. I had come to your practice from a bad dentist and i was starting to feel at ease with the basics of coming to the dentist but now I'm terrified again after my recent check up.
Visited October 2023
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 18 October 2023
No problems with my visit to the dentist. I had my teeth cleaned and also had a filling. The dental surgeon and her assistant were pleasant and I felt at ease whilst the required work was done. A first class job, very much appreciated.
Visited October 2023
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