Clapham South Dental Centre
Clapham South Dental Centre, 15 Balham Hill, London, SW12 9DYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Hygienist experience
Rated 4 stars out of 5
by Anonymous - Posted on 04 June 2023
Hi, I was not impressed with the appointment I had, took 15 minutes at a huge cost, no polishing was done at all !
Visited June 2023
Review titled Clapham South Dental Centre
Replied on 14 September 2023
Dear Patient, we are really pleased to hear you are happy with the service you receive from our team, thank you for choosing us as your dental practice and for leaving us your feedback. Your suggestions have been passed onto the team to help improve our service. Many thanks, The Dental Team.
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 15 May 2023
Very efficient and polite. Call answered promptly. Relaxing reception. The hygienist came and collected me in good time. Thorough clean and check. He is very calm which gives you confidence.
Visited May 2023
Review titled Clapham South Dental Centre
Replied on 25 May 2023
Dear Patient, thank you for your feedback. Staff strive to create an environment where patients feel cared for and looked after alongside providing good treatment outcomes. We are really pleased to hear you are happy with our service. Many thanks, The Dental Team.
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Review titled Efficient and amenable
Rated 5 stars out of 5
by Anonymous - Posted on 11 May 2023
Great patient care, explained what he was doing and way; engaged on a human level and provided great results - sparkling choppers!
Visited May 2023
Review titled Clapham South Dental Centre
Replied on 25 May 2023
Dear Patient, we are really pleased to hear you are happy with the service you receive from our team, thank you for choosing us as your dental practice and for leaving us your feedback.
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Review titled Quick hygienist but quite rough
Rated 2 stars out of 5
by Anonymous - Posted on 16 May 2023
I had a hygienist appointment which was completed very quickly but I found the technician was quite rough and didn’t respond to my signs of discomfort. The hygienist also didn’t communicate what they were doing throughout the process, which made me quite apprehensive as I didn’t know what was being done or why. My teeth look good after the clean however the experience wasn’t pleasant and could have been easily improved with better communication. I wouldn’t rush back or recommend
Visited May 2023
Review titled Clapham South Dental Centre
Replied on 12 October 2023
Dear Patient, We are sorry to learn of your experience during your hygienist appointment. We continuously strive to provide a caring service and would like to apologise that your appointment was uncomfortable and unpleasant, which is not what we want for our patients. We take patient feedback very seriously and as such have shared your comments with our team to help improve our service. If we can be of any further assistance please contact us directly at the practice. Many thanks The Dental Team
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Review titled Great staff
Rated 5 stars out of 5
by Anonymous - Posted on 22 May 2023
Great front desk. Prompt responses. Hygienist was amazing who gave great advice on maintenance. The front desk are very approachable and accommodating. They are quick to book appointments in and provide great customer service.
Visited May 2023
Review titled Clapham South Dental Centre
Replied on 25 May 2023
Dear Patient, thank you for your feedback. We always try our best to put the patient and their care at the centre of everything we do. We are pleased to learn you received excellent treatment from the team. Many thanks, The Dental Team.
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Review titled Excellent treatment
Rated 4 stars out of 5
by Anonymous - Posted on 28 April 2023
The dentist was friendly, direct and clear in his advice and thorough in his treatment. The staff were efficient and helpful.
Visited April 2023
Review titled Clapham South Dental Centre
Replied on 04 May 2023
Dear Patient, we are really pleased to hear you are happy with the service you receive from our team, thank you for choosing us as your dental practice and for leaving us your feedback.
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Review titled Gentle professional clean
Rated 5 stars out of 5
by Anonymous - Posted on 17 April 2023
I recently had a professional clean done at Clapham South Dental Centre by a hygienist and would highly recommend. In the past I've found the hygienist quite rough and painful, however this time he took care, was gentle, careful, yet thorough and effective.
Visited April 2023
Review titled Clapham South Dental Centre
Replied on 04 May 2023
Dear Patient, thank you for your feedback. We always try our best to put the patient and their care at the centre of everything we do. We are pleased to learn you received excellent treatment from the team. Many thanks, The Dental Team.
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Review titled Disappointed
Rated 2 stars out of 5
by Anonymous - Posted on 29 April 2023
I had a check up, no work needed but given a prescription for toothpaste. Two days later a back tooth filling fell out. I called for an emergency appointment and was given midday (same day). My Uber driver was so slow that I arrived 5 minutes late. I was told I would have to rebook. I said I've got a broken tooth. The receptionist told me that the dentist was with someone now. I said I can go in afterwards. She said No, you will have to rebook. I left the surgery, never to return. I have limited mobility. I was not asking for preferential treatment but to have some sympathy with my situation. I will not recommend this dentist to either NHS or private patients.
Visited April 2023
Review titled Clapham South Dental Centre
Replied on 12 October 2023
Dear Patient, We are sorry to learn we were unable to see you when you arrived late for your appointment. We do try to accommodate patients were possible and apologise on this occasion we couldn’t. Thank you for taking the time to leave your feedback. If we can be of any further assistance, please contact us directly at the practice. Many thanks The Dental Team
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Review titled Not so good this time
Rated 3 stars out of 5
by Anonymous - Posted on 05 March 2023
Dental hygiene appt - in the most uncomfortable chair ever, which left me with severe back ache making it difficult to walk home. Chair was in the room towards the end of the corridor from reception on the right - have never had this problem before. Hygienist said chair on the other side of corridor was much better - so this could be the easiest complaint ever to resolve! Not my usual hygienist this time and sadly not such a good experience - did not inspire me with confidence, and it was not a good experience. Maybe a trainee?
Visited March 2023
Review titled Clapham South Dental Centre
Replied on 25 October 2023
Dear Patient, Thank you for leaving your feedback. We are sorry to learn you are unhappy following your appointment. We apologise for any inconvenience to you and would welcome the opportunity to look into your individua concerns and provide a personalised response to you directly. Please contact the practice manager at the practice at your earliest convenience. Many thanks, The Dental Team.
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Review titled Great Service
Rated 5 stars out of 5
by Steve - Posted on 29 March 2023
Moved to this practice recently and have had a check-up and hygienist appointment. Both experiences were excellent. No waiting, very friendly and communicative during the appointments. So pleased we are close to this practice and wish I'd moved earlier!
Visited March 2023
Review titled Clapham South Dental Centre
Replied on 30 March 2023
Dear Patient, we are really pleased to hear you are happy with the service you receive from our team, thank you for choosing us as your dental practice and for leaving us your feedback.