Clarence Road Dental Care
38 Clarence Road, Chesterfield, Derbyshire, S40 1LQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Appalling
Rated 1 star out of 5
by Anonymous - Posted on 28 October 2024
I show up on the correct time and date of my appointment and they tell me I haven't actually got an appointment . I even showed them the slip of paper with the details on (that they wrote out for me during the last checkup). 2 hour round trip plus travel costs wasted & not even an apology. My last checkup in 2023 I didn’t get a scale & polish (despite it showing on the bill) and it was over an hour late. Been coming here for treatment 25 years, it’s become an absolute shambles since the new management took over. Anyone looking to sign on with a dentist look elsewhere, you best avoid this utter disgrace of a surgery.
Visited October 2024
Clarence Road Dental Care has not yet replied.
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Review titled Abysmal
Rated 1 star out of 5
by Nicola - Posted on 08 October 2024
My son has waited 2.5 years for an appointment with the orthodontist and now they have cancelled again for the 3rd time. Absolutely useless
Visited October 2024
Clarence Road Dental Care has not yet replied.
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Review titled Simple and effective
Rated 4 stars out of 5
by Joji - Posted on 16 August 2024
I had a wonderful experience. It was my first appointment in UK. I got the appointment immediately and the reception staff was so nice and explained about the charges and how to fill the online form. I was bit tensed but the dentist and dental nurse where so kind and polite. I had a filling on my lower teeth and it really reduced my pain and food impaction. I am very satisfied with this dental pratice
Visited August 2024
Review titled Clarence Road Dental Care
Replied on 19 August 2024
Hi Joji Thanks so much for your review. We are happy that you had a positive visit to our practice. I will pass this feedback onto the team. Many Thanks Kirstie Practice Manager
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Review titled Fantastic staff
Rated 5 stars out of 5
by Natalie - Posted on 11 August 2024
Went today after 10 +years of not visiting a dentist due to a massive fear of dentists and all I can say is I was treat with total respect and the man I saw put me at total ease and wasn’t judgemental at all treatmant plan in place now I wish I plucked the courage up to go years ago.
Visited August 2024
Review titled Clarence Road Dental Care
Replied on 12 August 2024
Hi Natalie Thanks so much for your positive feedback. We are glad that you felt at ease and I will pass this feedback on to your treating dentist. Many thanks Kirstie Practice Manager
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Review titled Query nhs dental Registration?
Rated 3 stars out of 5
by Anonymous - Posted on 24 July 2024
Pre first registration appt, I was sent an online form ( phone) to fill in , with incorrect name & address. I contacted the surgery to update this and contact details. At the surgery I asked about this online form, to which the receptionist claimed they don't do this. So as it contains confidential information, I was concerned. I had waited nearly 5/6 years for the nhs dental registration, as I was having many problems with my gums, teeth etc. The woman , a hygienist who turned out not to be dentist, There was another woman who claimed they were therapist. The first woman did a quick probe at my teeth,then took some (2)xrays. She was insisting on a Polish which I decline, as attention to my teeth was my priority. I was charged around £ 26.00 approx and I had still not seen by a dentist. The reception area was busy very chaotic , & disorganised. The receptionist then handed me a piece of paper , with receipt details of how to claim if on low benefits . She said she would talk to a dentist and call me back. I felt I had come to the wrong place. With 39 years NI, at work , now retired I felt very humiliated. If they were only doing NHS registration for benefit claimants , they should have made that clear in the first instance Finally what is the point of having your gums cleaned when your teeth are decaying and need attention in the first instance. I will call the dental clinic tomorrow to see if I do have a dentist.
Visited July 2024
Review titled Clarence Road Dental Care
Replied on 25 July 2024
Dear Patient Thanks for the feedback. I am sorry you were disappointed with your recent visit. If you can contact the practice on 01246 2232784 or by email to admin.practice@clarenceroaddentalcare.co.uk we can discuss your concerns. Many Thanks Kirstie Practice Manager
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Review titled Disappointed and feel cheated
Rated 2 stars out of 5
by Anonymous - Posted on 29 April 2024
New dentist, as my previous dentist had left, I was booked in for my general checkup, which in the past, I'd always been given a scale and polish, which I didn't get, but instead they spent most of my appointment (which was running 20 minutes late), looking on the computer for an Hygienist appointment, which after a while they said that they will see me again, they told me to go to the receptionist to get another appointment booked, which they did, but still got charged £25+ and felt disappointed and cheated, as I felt that all they wanted was me in and out, being charged and now got to return, for what, I'm not too sure about!
Visited March 2024
Clarence Road Dental Care has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by David A Smith - Posted on 02 March 2024
My whole experience was excellent. The diagnosis for a root filling was the best possible treament. The procedure was handled with great care and consideration.
Visited March 2024
Clarence Road Dental Care has not yet replied.
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Review titled Extremely poor service
Rated 1 star out of 5
by Ms Very Unhappy - Posted on 14 May 2024
After waiting over 20 minutes after appointment time I went looking for someone, got a bit odd a shrug & told id be called. Someone finally came to upstairs reception, said it was now 30 minutes past our booked time. Was seen 45 minutes late teeth not touched, no regular scale & polish given a second appointment for a small white filling. Checked with receptionist said it wasn’t a white filling, she did know what it was I had to goggle it. Whatever has happened to this practice it was on this terrible this day. I am not sure I want to return.
Visited February 2024
Review titled Clarence Road Dental Care
Replied on 10 July 2024
Dear Ms Very Unhappy Sorry you were not happy with your recent visit to our practice. If you would like to contact the practice on 01246 232784 or email admin.practice@clarenceroaddentalcare.co.uk we can discuss your concerns. Kirstie Kirkham Practice Manager
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Review titled So disappointed
Rated 1 star out of 5
by Anonymous - Posted on 05 February 2024
I have been attending this practice for almost 56 years but today was the worst ever experience. I saw a dentist who was hard selling treatments and totally contradicting the advice provided at an earlier consultation. If I hadn’t pressed for a scale and polish he wouldn’t have done one; this was always done as part of my check ups with the previous owners. The dentist still insisted I see the dental hygienist. The receptionist told me the hygienist would do a scale and polish which I’d just had - but for a further £44! What is going on with this practice? So disappointed.
Visited February 2024
Clarence Road Dental Care has not yet replied.
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Review titled Very poor service in the last year after 30 happy years.
Rated 1 star out of 5
by Dillon - Posted on 19 April 2023
Once again this dentist was running late. I have seen him three times now and each time I have had to wait. Today, I waited for 30 minutes beyond my appointment time. He completed my treatment which took about five minutes and then informed me that he would not do this in future, because it was a waste of his time! This after my wasting considerable time on three occasions waiting for treatment! He seemed more willing to promote more expensive treatment. I stated that I did not want such treatment but that I wanted my tooth replacing whenever needed. This he refused to do and suggested I look for other dentists. I paid the helpful receptionist and cancelled my membership of this practice. I have been a patient here for 30 years and always received excellent treatment, until that dentist retired.
Visited April 2023
Clarence Road Dental Care has not yet replied.