Clarence Road Dental Care
38 Clarence Road, Chesterfield, Derbyshire, S40 1LQContact details and opening times
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Reviews
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Review titled Not organised
Rated 1 star out of 5
by Anonymous - Posted on 10 January 2023
My child has 5 teeth that are painful and the dentist told us they need filling ASAP she put temporary filling in 2 teeth and booked us in for the nearest appointment for all 5 teeth to be filled we was told we had to wait for a phone call to get our appointment 3 weeks later no phone call I call and tell them my 8 year old is in pain and we need this appointment so we get booked in a month later on that day they cancel the appointment and made 3 more different appointments they cancelled all three. We finally get the 4th appointment for 10.30am as I don't drive we get to our appointment at 10.25 and we're told the appointment had to be cancelled again! I'm now 4 months in with a 8yr old in pain and £20 travel money down. I finally got another appointment today at 2.30pm were there at 2.20 and told there hasn't been an appointment booked in and the lady was trying to say I've pulled this appointment out of thin air, as I stood my ground she told me it was cancelled and booked for next week now yet again £20 travel money down a child taken out of school early for the appointment. If you have to cancel appointments shouldn't you contact the person before the appointment and not when you turn up at the dentist, no Consideration at all.
Visited January 2023
Review titled Clarence Road Dental Care
Replied on 20 April 2023
Dear Anonymous Thanks for your feedback. Sorry for the experience you have had . If you could kindly contact 01246232784 or email admin.practice@clarenceroaddentalcare.co.uk , we would look into this. Thank you Practice Principal
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Review titled Previously positive experience, not any more.
Rated 2 stars out of 5
by Anonymous - Posted on 02 March 2023
I have been a patient of this dental practice for 25 years+, and have been seeing the same dentist for most of that time. He was always punctual, explained things thoroughly and made me feel at ease. I had no issues or fears of visiting the dentist. On each check up, he wound perform simple hygiene treatments, and was thorough in checking my oral health (gum health, tongue etc.). He is now retiring, and I saw a different dentist on my last check up visit in December 2022. This dentist was running over 30 minutes late, and felt very cold when I spoke to him, not like the jolly, friendly dentist I was used to. This new dentist simply looked at my teeth (not in the thorough manner I was used to, with no hygiene treatments), then vaguely explained some further treatment I required. He then told me to make an appointment to come back and see another member of staff. I was in the check up for less than 5 minutes. I booked the required appointment (in several weeks) and left, unsure what to expect on my next visit, it hadn’t really been explained to me. Again, at the second visit, the therapist was running over 20 minutes late. The treatments I received from her were routine things my previous dentist would have done during the check up (albeit it was a little more painful and rough than I was used to) . I have since learned from other patients of the surgery this having two visits is now a regular experience.This left me questioning both why the first dentist had not done what my previous dentist did during a check up for efficiency, and also, how he was running so late if he was only doing half of what my previous (punctual) dentist did during appointments. I would also like to add, during my second visit, several members of staff entered the room during my treatment, without knocking on the door, including the dentist from my first visit who was rather rude and demanding to one of the nurses. I have to say I am very disappointed by my recent experiences, from a surgery I used to be happy to attend and spoke about highly to friends and family. If my next experience matches this one, I will not be returning.
Visited January 2023
Review titled Clarence Road Dental Care
Replied on 20 April 2023
Dear Anonymous Thank for your feedback. We would appreciate if you could give your name so that we can look into our records. Our new dentists are highly qualified and use high magnification to provide a thorough examination and treatments. We have invested in the latest dental equipment usually seen in high end private practices to provide highest standards of care. It is always good practice to provide planned dental treatment after a thorough examination to book appropriate time for treatment so that its done properly as any rush job , quick fix is always a compromise which will lead to failure and more problems in future. One cannot expect to go to hospital and have treatment done straight away unless its life threatening. The same applies with dentistry As you must be well aware the crisis of NHS through out the country with NHS strikes and NHS dental practices not registering new patients, dental practised closing down etc . We are among the very few well established practised in the country who are still taking on new patients on the NHS and take same day emergency appointments directed from 111 as we feel everyone deserves NHS service. Majority of our new patients are from NHS practices which have closed down and gone private and both our new and existing patients are very grateful for this. NHS dental practises are struggling to hire any NHS dentists since the pandemic and majority use dental therapists for routine general treatments like fillings, scale and polish etc . Our dentists and reception inform the patients who will be carrying out the treatment before patients book their appointment and all our patients are very happy with this. Our current dentists are working non stop without any lunch breaks due to the high demand and want to help patients in the best possible way. Whilst we want to see our patients on time, dentistry is unexpected and some patients may need more time and emergency patients are booked in between patients . When dentists are running late our patients are informed by reception how long they may have to wait and most patients are happy to wait and sone reschedule their appointment. If you feel we cannot meet your expectations , we are sorry and hope that you find an NHS practice that will care to your needs. All the best. If you have any further clarification please email admin.practice@clarenceroaddentalcare.co.uk Practice Principal
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Review titled All about sales
Rated 1 star out of 5
by Anonymous - Posted on 03 October 2022
I have been using the same practice for years but I’ve been given a different dentist. He hadn’t even turned up for work when I arrived - so delays were inevitable. After having a dentist who seemed interested in my teeth, the new dentist only seemed bothered about selling me extra treatments. My teeth have always felt better after a visit - this time was just a waste of money.
Visited October 2022
Review titled Clarence Road Dental Care
Replied on 14 November 2022
Dear Anonymous Thanks for your feedback We would appreciate if you could give your name so that we can look into your dental records. Our highly experienced dentists carry out a comprehensive examination using dental loupes magnification so that a thorough oral examination of teeth , gums and restorations can be carried out to the highest standards . We only advice treatment that is necessary and a treatment plan with all options is always discussed and provided to the patient to achieve optimal dental care irrespective whether it is available on the NHS or privately. All our patients have full control and responsibility for their dental and medical health. If any of our patients have any severe dental pain, swelling, etc, we make it a priority and try to see them same day during our emergency slots. Our patients are very happy with this approach and this is evidenced by the high recommendations our practice gets and the amount of new patients registering every week. I you need any further clarification, please feel free to contact the practice at admin.practice@clarenceroaddentalcare.co.uk Thank you Practice Principal
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Review titled Sales
Rated 3 stars out of 5
by Anonymous - Posted on 14 November 2022
I have been with this dentist quite some time and have always been happy. I saw a different dentist this time and he said my teeth were great and only needed a yearly check up. He then booked me in for a white filling and another filling with a bill of over £200 when I had no problems? I felt that it was just money making and I didn't really need the treatment. I canacelled it as I thought it unnecessary treatment. Didn't even get scale and polish. Very disappointing.
Visited September 2022
Review titled Clarence Road Dental Care
Replied on 14 November 2022
Dear Anonymous Thanks for your feedback We would appreciate if you could give your name so that we can look into your dental records. Our highly experienced dentists carry out a comprehensive examination using dental loupes magnification so that a thorough oral examination of teeth , gums and restorations can be carried out to the highest standards . We only advice treatment that is necessary and a treatment plan with all options is always discussed and provided to the patient to achieve optimal dental care irrespective whether it is available on the NHS or Privately. All our patients have full control and responsibility for their dental and medical health. If any of our patients have any severe dental pain, swelling, etc, we make it a priority and try to see them same day during our emergency slots. Our patients are very happy with this approach and this is evidenced by the high recommendations our practice gets and the amount of new patients registering every week. I you need any further clarification, please feel free to contact the practice at admin.practice@clarenceroaddentalcare.co.uk Thank you Practice Principal