Clay Cross Dental
87-89 Market Street, Clay Cross, Chesterfield, S45 9LSContact details and opening times
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Reviews
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Review titled Cancellation policy
Rated 3 stars out of 5
by Anonymous - Posted on 20 September 2023
I had and appointment at 9.00 when surgery opens. Woke at 5 am with diarrhoea and vomiting. Rang and left a message at 8.00 then phoned at 8.55 to explain I could not attend. Told by receptionist that this counts as a short notice cancellation and if I cancel again my account will be blocked. Not sure how I could give 24hours notice when I became unwell just a few hours before appointment when surgery was closed. I was told there is no way to override this. So it seems that the surgery would prefer you to attend even if you are unwell and could infect staff and other patients . Do they want patients to attend even with Covid? Perhaps I should have attended with the risk of vomiting on the dentist? This sadly does not work the other way when they surgery cancel your appointment at short notice.
Visited September 2023
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