Congleton Dental Centre
11 West Street Congleton, Congleton, Cheshire, CW12 1JNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled A patient of this practice over 10 years.
Rated 3 stars out of 5
by Jane Carman - Posted on 27 November 2024
Visited the hygienist 27/11/24 2.20pm. I explained my situation to the hygienist, I have a disability due to brain surgery. My course of treatment finished and was asked to rince my mouth, after doing so l over shot the bowl. The then hygienist said to me, l quote" rinse your mouth into the bowl, someone has to clear up that mess". I explained my disability to her as l sat in the dentist chair, this incident has greatly affected my confidence.
Visited November 2024
Review titled Congleton Dental Centre
Replied on 03 December 2024
Jane, We are really sorry to hear of this experience. We have discussed this matter with the member of staff involved and we will be in touch to apologise personally and reassure you this will not happen again.
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Review titled Mother's Referral
Rated 5 stars out of 5
by Anonymous - Posted on 01 June 2024
My mother has had a stroke and had not visited the dentist for a while. I asked for a referral for the community dentist to visit. I spoke with the acting Practice Manager at the Congleton Dental Centre and she asked me the nature of the visit. The acting Practice Manager filled everything in and contacted the community dentist. Who in turn contacted me and everything was all sorted. Extremely impressed with the centre and the acting Practice Manager actions. Thank you.
Visited April 2024
Congleton Dental Centre has not yet replied.
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Review titled Very diassapointed
Rated 2 stars out of 5
by Anonymous - Posted on 15 March 2024
I have been a patient for years, when covid hit I was unable to leave the house and I am now suffering with huge health anxiety. I phoned to make myself an appointment 3 days ago and was told I had been struck off as I had been for over 3 years. I feel that this is completely unacceptable, I had no email of phone or even a letter to say I was about to be withdrawn from the practice. I had no warning that was going to happen and it has had a huge impact on my mental health. I would like to reinstated at the practice as I fell this is completely unfair. Victoria Butler
Visited March 2024
Review titled Congleton Dental Centre
Replied on 20 May 2024
Hi Victoria, I am sorry to hear of your experience. I believe our practice manager has now made contact with you to try and rectify this.
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Review titled Wonderful treatment
Rated 5 stars out of 5
by Amanda Sargeant - Posted on 08 July 2023
I have received great and effective treatment from the practice again, this week, I can’t thank them enough for their kindness, professionalism and care
Visited July 2023
Congleton Dental Centre has not yet replied.
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Review titled Poor patient support
Rated 1 star out of 5
by Anonymous - Posted on 20 May 2023
Total failure to demonstrate any support to a patient who cancelled appointments, giving the required advanced notice, due to a serious health condition. They kick you out of the practice. I gave permision for them to confirm my condition with my gp, but no, they kick you out. If you want to be treated like a human being, i would not join this practice.
Visited January 2023
Congleton Dental Centre has not yet replied.
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Review titled Brilliant Service
Rated 5 stars out of 5
by Paul Facer - Posted on 06 February 2023
Great service once again from this practice. I chipped a tooth on Saturday, phoned on Monday morning and got an appointment at 12.20 the same day. Tooth fixed with no charge as I had paid for a deep clean 6 weeks earlier. Fantastic!
Visited January 2023
Congleton Dental Centre has not yet replied.