Copse Lane Dental Care
South Cliff Dental Group, Hamble, Copse Lane, Hamble, Southampton, Hampshire, SO31 4QHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Warning
Rated 1 star out of 5
by Cam - Posted on 17 May 2024
The recent change in management of the practice has left it in a state of absolute disarray. First be warned, they do not have an actual dentist on staff so cannot do most procedures. When asked about it we were told that we would be on an indefinite wait list. There were no nurses to take x-rays. Apparently every nurse on staff was off sick that day. The "dental therapist" did not address any of our concerns and did not seem interested in any of the issues we asked about. The practice is dirty, the floors are covered in mud, leaves and dust and clearly have not been cleaned in weeks. The toilet was disgusting with overflowing waste paper basket and grime everywhere. The toilet bowl itself was crusted with faeces! We were forced to pay ahead of time for appointments that we didn't want. Upon trying to contact the practice to cancel and get a refund there has been no response to any emails and calls to the practice just sit in an Ivr for 30 minutes until the system disconnects you. This practice is a scam and should be addressed by the authorities.
Visited May 2024
Copse Lane Dental Care has not yet replied.
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Review titled poor service, poor work
Rated 1 star out of 5
by Anonymous - Posted on 13 March 2024
Almost impossible to get them to answer the phone so you can not make an appointment. If you like 20 minutes of rubbish hold music and over the top advertising to be cut off without speaking to anyone, then this is the dentist for you. They even admitted to having issues with recruiting administration staff.
Visited March 2024
Copse Lane Dental Care has not yet replied.
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Review titled Attentive Practice
Rated 4 stars out of 5
by Anonymous - Posted on 15 February 2024
I had some doubts on my first visit to this practice as the waiting room was very spartan and the reception I received was indifferent. However, when I went in to see the dentist, they were very thorough with my examination and helpful with advice on dealing with a minor problem I had with a tooth. Would attend again
Visited February 2024
Copse Lane Dental Care has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 19 January 2024
Friendly, thorough session. The dentist instills confidence in a patient that is very nervous with regard to attending the dentist
Visited January 2024
Copse Lane Dental Care has not yet replied.
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Review titled Warm and welcoming practice
Rated 5 stars out of 5
by Anonymous - Posted on 20 January 2024
Pleased to attend my six monthly check up. Met with a friendly and professional dentist who inspired confidence. Also impressed with the hygienist.
Visited January 2024
Copse Lane Dental Care has not yet replied.
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Review titled Poor social media reports - not my experience
Rated 5 stars out of 5
by Maureen Queen - Posted on 02 December 2023
I was very anxious about attending for my six monthly check up due to reading poor reports on social media. My fears were immediately allayed by friendly reception staff. Had a very short wait before a dental nurse ushered me in to the surgery. Again, very reassured by the warm welcome from the dentist who very efficiently carried out her inspection. She identified the need for two small fillings that were carried out the next day. I have an appointment with the hygienist on Monday. Booked the next check up for June next year. Very reassured by the quality of care.
Visited December 2023
Copse Lane Dental Care has not yet replied.
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Review titled still failing to answer, still not returning calls
Rated 1 star out of 5
by Anonymous - Posted on 04 December 2023
Every dentist i have met here has been pleasant, but they are let down by the company / admin. Now into the 3rd week and still unable to book an appointment because they never answer the phone or call back from left messages
Visited December 2023
Copse Lane Dental Care has not yet replied.
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Review titled Prompt and professional service
Rated 5 stars out of 5
by Anonymous - Posted on 08 November 2023
Appointment planned ahead. Good customer service, excellent treatment and good educational advice. Next appointments planned in good time.
Visited November 2023
Copse Lane Dental Care has not yet replied.
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Review titled Excellent service and treatment
Rated 5 stars out of 5
by Anonymous - Posted on 10 November 2023
I lost a filling late in the evening so rang the next morning to see if they could fit me in as an emergency as I was due to go on holiday that afternoon. I was given an emergency appointment for that morning and the dentist was really friendly and helpful. I have had no pain or other problems and was able to enjoy my holiday.
Visited November 2023
Copse Lane Dental Care has not yet replied.
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Review titled never answer the phone
Rated 2 stars out of 5
by Anonymous - Posted on 01 December 2023
The phone never gets answered. The answer message says leave a number, yet they have never called me back. I have been trying for 2 weeks now. I have also missed checkups in the past as i just can not get through to book.
Visited November 2023
Copse Lane Dental Care has not yet replied.