Copse Lane Dental Care
South Cliff Dental Group, Hamble, Copse Lane, Hamble, Southampton, Hampshire, SO31 4QHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Horrendous experience
Rated 1 star out of 5
by Val - Posted on 15 June 2023
I was given 2 previous appointments both were confirmed the previous day, only for 1 to be cancelled 1 hour before and the 2nd one I didn’t know until I arrived…a 20 mile waisted journey. On the 3rd appointment I was left 1hour 5 minutes in the waiting room because I had been overlooked by staff even after signing in with reception and told to take a seat. The dentist did not explain what treatment I needed, only to say lots of fillings, when I asked where he just said lots everywhere, I found this quite rude, and asked his assistant, who tried to tell me it was mostly cosmetic and not because of rotting teeth , I found the dentist very unhelpful, unprofessional and quite rude and impatient, I am not looking forward to my next appointment.
Visited June 2023
Copse Lane Dental Care has not yet replied.
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Review titled Dentist appointment
Rated 5 stars out of 5
by Anonymous - Posted on 11 May 2023
Lovely practice, friendly staff. Would highly recommend. Nice and clea, makes you feel relaxed in the chair.
Visited May 2023
Copse Lane Dental Care has not yet replied.
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Review titled Excellent service
Rated 4 stars out of 5
by Anonymous - Posted on 18 May 2023
Only a short wait for my appointment. The lady dentist and her assistant were thoughtful and helpful. I acted on advice about my teeth and treatment that was quick and efficient.
Visited May 2023
Copse Lane Dental Care has not yet replied.
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Review titled Another Cancellation
Rated 1 star out of 5
by Jonathan Walcroft - Posted on 18 March 2023
We have used this practice since my children needed regular check ups and at first it was a pleasure to visit. Knowledgable and friendly staff. As working parents we book appointments to be cancelled two days before, we rebook for the next available appointment in 3 months and they cancel again. Our daughters have not been seen for 18 months and are both in their teenage years when teeth need regular check ups This practice is not fit for purpose
Visited March 2023
Copse Lane Dental Care has not yet replied.
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Review titled Good visit after it went downhill
Rated 5 stars out of 5
by Anonymous - Posted on 07 March 2023
Went yesterday and today,yesterday for a checkup and today for a filling and a clean. A very positive appointment, after months of cancelled ones. Staff very pleasant ,and as I'm frightened of the dentist this was very reassuring, as the dentist put me at ease.
Visited March 2023
Copse Lane Dental Care has not yet replied.
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Review titled Disappointed
Rated 2 stars out of 5
by Sharon - Posted on 13 February 2023
Needed an emergency appointment for a broken tooth. They cancelled initial appt and booked a week later. They do this often! On arrival I saw a locum dentist who informed me he couldnt start any treatment as he was only there to end of Month - surely they knew that when I made the appointment! For a few seconds of looking (not even laid back in chair) they still charged me the fee. They then gave me an April appt to see a permanent dentist but the text I recd says July ! You never see the same staff - they seem to struggle to keep both reception staff and dentists. If I could find another dentist I would change as this place is really hopeless.
Visited February 2023
Copse Lane Dental Care has not yet replied.
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Review titled Awful service
Rated 1 star out of 5
by Anonymous - Posted on 07 February 2023
We've been attending this dental practice for a number of years as it's our local NHS service. Very high turnover of staff, never seen the same dentist more than twice. Notes don't seem to be passed on. Made a 9am appointment, first of the day and kept waiting 45 minutes for our appointment due to staff not arriving to work on time. This has occurred a couple of times with different members of staff. No apology or recognition from the late member of staff. Husband and I both really late to work as a consequence and kids late into school. Service is mediocre. Appointment which was booked back in July, for December was cancelled 2 days beforehand, told we'd now have to wait until August for an after school appointment, hence taking 9am appointment to minimise disruption. When I went to book our next check-up in 6 months, told that they didn't know what dentists they'd have available then so to call nearer the time! If we needed significant work doing, I'd be looking for another NHS dentist.
Visited February 2023
Copse Lane Dental Care has not yet replied.
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Review titled A very positive experience.
Rated 5 stars out of 5
by Chris Kearsley - Posted on 05 January 2023
It was my first visit to this practice and I have to say a positive experience. The dentist was very approachable , caring and kind. In fact everyone was very pleasant. I have no worries about attending future appointments.
Visited January 2023
Copse Lane Dental Care has not yet replied.
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 27 February 2023
Cancelled appointments is their top order of the day! In the past 18 months every single one of my appointment has been either cancelled or rescheduled! Most have been cancelled whilst I am driving to my scheduled appointment which is really unacceptable. I have also been waiting on a refund for a hygienist appointment that was cancelled over 12 months ago. An appointment the practice booked without actually having a hygienist in their employ. Corrupt ownership which could really do with a close look at, coupled with staff turnover that is off the charts make this an almost unforgiveable experience. If I could afford private I would have left this utter farce well alone sadly I cannot so have to jeep taking to incredibly poor, awful, disgusting service
Visited January 2023
Copse Lane Dental Care has not yet replied.
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Review titled Continuing excellent treatment
Rated 5 stars out of 5
by Jan Orme - Posted on 15 January 2023
I am currently undergoing treatment to replace a broken tooth. The dentist is professional, competent and explains everything to me before treatment begins.
Visited January 2023
Copse Lane Dental Care has not yet replied.