Crystal Peaks Dental Centre
15 Peaks Mount, Waterthorpe, SHEFFIELD, S20 7HZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled treatment ok but the policies need a rethink.
Rated 2 stars out of 5
by Anonymous - Posted on 02 August 2024
I attended today despite being unwell. I understand the need for a practice to levy a charge for people who don’t show up for appointments or frequently cancel, however wanting to charge £30 for a cancellation when a patient is ill, and they have never cancelled before in over 30 years, is outrageous. I had no choice but to attend anyway and spread whatever illness it is.
Visited August 2024
Review titled Crystal Peaks Dental Centre
Replied on 17 October 2024
Thank you for your feedback, however we do not charge NHS patients for failing to attend an appointment. Please would you remove this from the NHS and sign post towards the practice for private patients. Kind regards
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Review titled Misleading
Rated 1 star out of 5
by Anonymous - Posted on 21 May 2024
I contacted this practice as it says it is accepting new NHS patients, however they said they could only see me soon privately and the NHS wait list is actually 6 to 7 years long. It felt like a sales tactic to get me to sign up for their private treatment plan
Visited May 2024
Crystal Peaks Dental Centre has not yet replied.
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Review titled Cancelled my appointment so have to wait an extra 3 months
Rated 1 star out of 5
by Anonymous - Posted on 04 October 2023
I had an appointment in march 2024. I got an email and they've cancelled my appointment. I've gone in and now I've to wait until June 2024 for my appointment. Its an extra 3 months of waiting all because the dentist has decided to take an holiday or a day off when my march appointment was due. They didn't ever rebook me an appointment or anything. Just wad hoping it'd go away on its own. This dentist is now terrible. I've been here over 20 years and this is the worst state it had been in since ice first started here all those years ago. Avoid! Avoid! Avoid!
Visited October 2023
Crystal Peaks Dental Centre has not yet replied.
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Review titled My experience
Rated 5 stars out of 5
by Michael G - Posted on 01 June 2023
This is the second time i have had your trainee dentist, i was telling my wife just after the appointment i have never had a dentist as thorough as her ever.. its usually 5 minutes in the chair and i am usually told all ok see you in 6 months, but she goes above and beyond and does not rush and does the job perfect and as it should be, she explains to me what shes going to do before the chair goes back, she is really really good
Visited June 2023
Provided by Working Feedback
Review titled Crystal Peaks Dental Centre
Replied on 16 June 2023
Dear Michael, We are glad your experience at the dental practice was as pleasant as possible. Thank you for such a kind review. We will of course pass your feedback on to our team. Kind regards Steph Practice Manager Crystal Peaks Dental Centre
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 16 June 2023
Really good experience except when making another appointment. Told that I had to pay for my hygienist 2 months before my appointment date. I am not rich and therefore not made the appointment yet as I need to put food on the table first..I dont agree with paying this far in advance.
Visited June 2023
Provided by Working Feedback
Review titled Crystal Peaks Dental Centre
Replied on 19 June 2023
Dear Patient, Thank you for your review. We apologize there is a lengthy wait for appointments. We do offer a cancellation list where we may be able to offer sooner appointments should this be of interest to you. If so, please call the practice on 01142 510 165 and our reception team will be happy to help. Kind regards Crystal Peaks Dental Centre
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Review titled My experience
Rated 2 stars out of 5
by Anonymous - Posted on 29 May 2023
The way the dentist spoke to my child. Didn’t make them feel at ease at all. The receptionists were excellent and understood my concerns. Very helpful when it came to swapping dentists and making appointments.
Visited May 2023
Provided by Working Feedback
Review titled Crystal Peaks Dental Centre
Replied on 31 May 2023
Dear patient, we are sorry to hear that your appointment did not meet your expectations at your last visit. However we are glad that we were able to manage your concerns via our reception team. We value all feedback from our patients. Should you wish to discuss your concerns further, please feel free to contact the practice on 01142 510165 and we would be more than happy to help. Kind regards Steph Practice manager
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Review titled My experience
Rated 4 stars out of 5
by Anonymous - Posted on 10 May 2023
Thorough with check up and assured me was all ok Wasn’t my dentist so advice she gave was good but I said wanted to discuss with my dentist at next months. Heck up
Visited May 2023
Provided by Working Feedback
Review titled Crystal Peaks Dental Centre
Replied on 17 May 2023
Dear Patient, Thank you for your review. As always we appreciate feedback from all of our patients, and will discuss this with our team. Kind regards Crystal Peaks Dental Centre
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Review titled My experience
Rated 3 stars out of 5
by Jacqueline D - Posted on 26 May 2023
I had an appointment with the hygienist and I was appalled at how much the treatment cost (£66.55) for less than 10 minutes work.
Visited May 2023
Provided by Working Feedback
Review titled Crystal Peaks Dental Centre
Replied on 26 May 2023
Dear Jacqueline, Thank you for your review. As always, we appreciate all feedback from our patients and aim to provide a high standard of care to all of our patients. If you wish to discuss your concerns further, please do not hesitate to call us on 01142 510 165. We would be more than happy to help. Kind regards Steph Edge Practice Manager Crystal Peaks Dental Centre
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Review titled My experience
Rated 5 stars out of 5
by Abigail M - Posted on 03 May 2023
Liked the renovation in the reception area however feel there isn’t enough seating for the amount of clients waiting. All staff, friendly and accommodating.
Visited May 2023
Provided by Working Feedback
Review titled Crystal Peaks Dental Centre
Replied on 17 May 2023
Dear Danielle, Thank you for your kind review. As always we appreciate feedback from all of our patients, and will discuss this with our team. Kind regards Crystal Peaks Dental Centre
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Review titled My experience
Rated 5 stars out of 5
by Tessa T - Posted on 13 May 2023
Very friendly and knowledgeable. Took care to make me feel comfortable and explained what was going to happen.
Visited May 2023
Provided by Working Feedback
Review titled Crystal Peaks Dental Centre
Replied on 17 May 2023
Dear Tessa, Thank you for your kind review. As always we appreciate feedback from all of our patients, and will discuss this with our team. Kind regards Crystal Peaks Dental Centre