Damira Bank Buildings Dental Practice
5 & 6 Bank Buildings, Sudbury, Suffolk, CO10 2SXContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Damira Bank Buildings Dental Practice.
Reviews
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Review titled Great experience
Rated 5 stars out of 5
by Mandy Davies - Posted on 10 December 2022
I'm very nervous about going to the Dentist, this time I was in so quick, she made me feel very relaxed. Highly recommend.
Visited December 2022
Review titled Damira Bank Buildings Dental Practice
Replied on 16 December 2022
Thank you for taking the time to leave us a review and for your kind recommendation. We are glad to hear your experience with our Damira Bank Buildings practice was a positive one and you were able to feel at ease during your appointment. We hope we are able to help again in the future. Damira Dental Studios.
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Review titled Quick , friendly and efficient
Rated 4 stars out of 5
by Tamsin - Posted on 21 December 2022
We went for our regular family check up - me and 3 boys - and found the service was very quick ( online form filling really saves time) with not much of a wait beforehand. Our dentist was friendly, explained everything clearly and very efficient, giving us a small filling and some composite infilling at the check-up. Very happy with the experience.
Visited December 2022
Review titled Damira Bank Buildings Dental Practice
Replied on 05 January 2023
Thank you for taking the time to leave us a review and for your kind feedback Tamsin. We are glad to hear your experience with our Damira West Street practice was a positive one. Your kind words have been passed on to the team who are delighted they were able to provide you with great service. We hope we are able to help again in the future. Damira Dental Studios
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Review titled Great Practice
Rated 5 stars out of 5
by Paula Cox - Posted on 14 December 2022
Always receive good service. Staff friendly and dentist lovely. Have had a few changes of dentists within the practice over the last few years but always have a good experience.
Visited December 2022
Review titled Damira Bank Buildings Dental Practice
Replied on 16 December 2022
Thank you for taking the time to leave us a review and for your kind feedback. We are glad to hear your experience with our Damira Bank Buildings practice was a positive one and you were able to feel at ease during your appointment. We hope we are able to help again in the future. Damira Dental Studios.
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Review titled Good experience
Rated 5 stars out of 5
by Anonymous - Posted on 11 December 2022
Friendly reception staff and dental practitioners that provided an excellent and efficient service. There is an up to date online system in place which is simple to complete and update, if necessary, and this removes the need to fill in paper versions on each visit.
Visited December 2022
Review titled Damira Bank Buildings Dental Practice
Replied on 16 December 2022
Thank you for taking the time to leave us a review and for your kind feedback. We are glad to hear your experience with our Damira Bank Buildings practice was a positive one and you were pleased with the service provided by the team. We hope we are able to help again in the future. Damira Dental Studios.
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Review titled Great Practice
Rated 5 stars out of 5
by Joanne - Posted on 25 December 2022
Very good service received, dentist very professional and reassuring, receptionists also very helpful and friendly
Visited December 2022
Review titled Damira Bank Buildings Dental Practice
Replied on 05 January 2023
Thank you for taking the time to leave us a review and for your kind feedback Joanne. We are glad to hear your experience with our Damira Bank Buildings Dental Practice located was a positive one. Your kind words have been passed on to the team who are delighted they were able to provide you with great service. We hope we are able to help again in the future. Damira Dental Studios
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Review titled Great dentist for kids
Rated 5 stars out of 5
by Anonymous - Posted on 25 November 2022
The dentist my son sees is amazing, she takes the time to explain what she is doing so he doesn't get nervous. I feel very confident in the treatment she has advised. Highly recommend.
Visited November 2022
Review titled Damira Bank Buildings Dental Practice
Replied on 07 December 2022
Thank you for taking the time to leave us a review and for your kind recomendation. We are glad to hear your experience with our Damira Bank Buildings practice was a positive one and you were pleased with the service provided by your son's dentist. We hope we are able to help again in the future. Damira Dental Studios.
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Review titled Emergency appointment but no treatment
Rated 1 star out of 5
by Anonymous - Posted on 05 November 2022
I have been in pain for 10 days, I managed to get an emergency appointment on Friday 4th November. The dentist said there was a cavity causing nerve pain but couldn’t do anything. I had to make another appointment for 1st December, 3 more weeks in pain. Then she said a dental plan would be arranged and then I could make an appointment to have the tooth extracted. She issued a prescription for toothpaste, I went to the chemist first thing Saturday morning and the prescription hadn’t been stamped. I have now resorted to putting Poligrip in the cavity to try and reduce the pain as I have so long to wait now.
Visited November 2022
Review titled Damira Bank Buildings Dental Practice
Replied on 11 November 2022
Thank you for taking the time to leave us a review We are very sorry to hear you were unhappy with your experience at our Damira Bank Buildings practice. Your dental health is most important to us, and we would like to assure you that we did everything in our power to care for you during your emergency appointment. The objective of an emergency appointment is to evaluate the problem and provide a temporary resolution to help relieve the patient from any pain. It is advised for registered patients to return to the practice for a full dental assessment in which a permanent treatment plan can be administered and furthermore completed. Patients must return to the reception desk after their appointments to have any prescriptions stamped. There are numerous posters and signs around to the practice informing patients of this procedure. Our dental team also advise patients to see reception at the end of appointments however we sincerely apologise if this was not communicated to you. Should you wish to discuss this further, please contact the Practice Manager on bankbuildings@damiradental.co.uk We would be grateful to be given the opportunity to rebuild your trust. Please accept our sincere apologies. Damira Dental Studios.
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Review titled amazing dentist
Rated 5 stars out of 5
by Lisa Gray - Posted on 19 November 2022
I’m so happy to have a dentist that is so understanding, takes time to explain everything, my dentist is aware I get anxious and does all he can to help me , I have found the receptionist very helpful and friendly
Visited November 2022
Review titled Damira Bank Buildings Dental Practice
Replied on 24 November 2022
Thank you for taking the time to leave us a review and for your kind feedback. We are glad to hear your experience with our Damira Bank Buildings practice was a positive one and you were pleased with the service provided by the team. We hope we are able to help again in the future. Damira Dental Studios.
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Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 20 November 2022
After losing a large filling I was able to get an appointment quickly. Dentist and dental nurse excellent, explained what they were doing and work completed without any discomfort (I am often not good when the drill is involved!) Reception staff friendly and efficient. Thank you all.
Visited November 2022
Review titled Damira Bank Buildings Dental Practice
Replied on 24 November 2022
Thank you for taking the time to leave us a review and for your kind feedback. We are glad to hear your experience with our Damira Bank Buildings practice was a positive one and you were pleased with the service you received during your dental treatment. We hope we are able to help again in the future. Damira Dental Studios.
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Review titled Rushed appointments- No manors
Rated 2 stars out of 5
by Anonymous - Posted on 08 December 2022
My daughter was sent to this dentist for braces. Each time the appointments were 5 mins, no talking, communication about what’s going on, minimum words. All rushed, At least 3/4 months waiting between appointments. One receptionist was very off. On the four occasions we have visited we have never had a smile, everyone seems very unhappy and stressed out.
Visited November 2022
Review titled Damira Bank Buildings Dental Practice
Replied on 16 December 2022
Thank you for taking the time to leave us a review. We are very sorry to hear you were unhappy with your experience at our Damira Bank Buildings practice and you felt that you received inadequate service. All staff are made aware of the high level customer service that Damira aims to deliver, and this will be raised to ensure this does not happen again. We take negative feedback very seriously however as this is an anonymous review, we are currently unable to investigate this further. Should you wish to discuss this further, please contact the Practice Manager on bankbuildings@damiradental.co.uk. We would be grateful to be given the opportunity to rebuild your trust. Please accept our sincere apologies. Damira Dental Studios.