Damira Bank Buildings Dental Practice
5 & 6 Bank Buildings, Sudbury, Suffolk, CO10 2SXContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Damira Bank Buildings Dental Practice.
Reviews
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Review titled A Helpful Team
Rated 4 stars out of 5
by Cook - Posted on 07 October 2022
Hurrah! I now have a bridge to fill a big gap in my teeth. I am learning to eat on that side again and feel more confident when I smile. Thank you to my dentist and the practice nurse. I would like to thank also a supportive administrator, who wrote to my dentist and made a call on my behalf. That was very helpful.
Visited October 2022
Review titled Damira Bank Buildings Dental Practice
Replied on 21 October 2022
Thank you for taking the time to leave us a review and for your kind feedback. We are glad to hear your experience with our Damira Bank Buildings practice was a positive one and you were pleased with the outcome of your dental treatment. We hope we are able to help again in the future. Damira Dental Studios.
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Review titled New NHS Dentist
Rated 5 stars out of 5
by Mr Cook - Posted on 23 September 2022
Saw my new dentist yesterday and was very impressed. The gentleman was professional, assuring and made me feel at ease. Very helpful and informative. Happy to recommend.
Visited September 2022
Review titled Damira Bank Buildings Dental Practice
Replied on 29 September 2022
Thank you for taking the time to leave us a review and for your kind recomendation. We are glad to hear your experience with our Damira Bank Buildings practice was a positive one and you were pleased with the service provided by your new dentist. We hope we are able to help again in the future. Damira Dental Studios.
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 17 September 2022
The orthodontist who has treated both my children here seems to have a very old school way of treating. Mouth open, does what they believe is needed, no explanation, no kindness, no response to children’s discomfort and no answering questions. Sadly, the state of NHS dentistry means we have to put up with it. There is absolutely no way I would pay directly for the service received or recommend.
Visited September 2022
Review titled Damira Bank Buildings Dental Practice
Replied on 29 September 2022
Thank you for taking the time to leave us a review. We are very sorry to hear you were unhappy with your experience at our Damira Bank Buildings practice and felt that you received inadequate service from our orthodontic specialist. We take negative feedback very seriously however as this is an anonymous review we are currently unable to investigate this further. Should you wish to discuss this further, please contact the Practice Manager on bankbuidlings@damiradental.co.uk. We would be grateful to be given the opportunity to rebuild your trust. Please accept our sincere apologies. Damira Dental Studios.
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Review titled Very kind dentist and dental nurse
Rated 4 stars out of 5
by Anonymous - Posted on 14 November 2022
I am an NHS patient with this dental surgery and am quite nervous re. visits to the dentist. After not going to the dentist for a while during the covid lockdown period I was very lucky to see a different dentist who is extremely kind and gentle with a very sympathetic and reassuring manner and who explains things very clearly and patiently. The dental nurse who assists this dentist is also very pleasant and kind. As a result I am a much less nervous patient and I am very happy with the dental care that I am receiving. I would definitely recommend this dental practice to others but I have to say that one thing that could be improved on is the issue with trying to telephone the dentist's...it is mostly impossible to get through as no one answers or calls you back if you leave a message. Other than this I am very satisfied with Damira Bank Buildings and the high standard of care given by my dentist and dental nurse.
Visited September 2022
Review titled Damira Bank Buildings Dental Practice
Replied on 17 November 2022
Thank you for taking the time to leave us a review and for your kind recomendation. We are glad to hear your experience with our Damira Bank Buildings practice was a positive one and the team provided a high level of service. We take negative feedback very seriously and we do understand your concerns regarding the phones. We receive a high volume of calls due to the increased demand of NHS emergencies and patients wishing to register at our practice. Answering the phones is a priority for our reception and they always answer as many phone calls as they can. We hope we are able to help again in the future. Damira Dental Studios.
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Review titled Professional but most of all a very kind dentist.
Rated 5 stars out of 5
by Anonymous - Posted on 01 October 2022
Since covid it’s been quite hard to get an appointment. If you do get one, it’s either going to be cancelled last minute or often rebook for another appointment hoping it won’t be cancelled again. Luckily after a number of cancellations and rebooking, finally get to see a dentist. Someone unfamiliar but accommodating. So the following appointment I had to have an extraction and dreading it but I was utterly surprise at how I was treated with kindness and he talked me through the procedure. Kept me calm all through the process. He was gentle and reassuring. Then came the dental nurse explaining the after care. I must say though that the people at reception is another level of coldness. Not friendly nor accommodating. It almost felt like they don’t want you there or they did not want to be there. It doesn’t cost a penny to be friendly and kind but some people have neither. That’s the sad part.
Visited September 2022
Review titled Damira Bank Buildings Dental Practice
Replied on 07 October 2022
Thank you for taking the time to leave us a review. We are glad to hear you were pleased with your dental treatment and the service provided by our dental team at our Damira Bank Buildings practice. On the other hand, we are very sorry to hear you received inadequate service from our reception team. All staff are made aware of the high-level customer service that Damira aims to deliver, and this will be raised to ensure the whole team are meeting this standard. We understand your concerns with cancelled routine appointments, and we sincerely apologise that you have experienced these delays. Our dentists are working incredibly hard to see as many patients as they can, as well as completing open treatment plans and seeing emergency cases. We to prioritise patients that are in pain, this means routine care and examinations are sometimes delayed. Should you wish to discuss this further, please contact the Practice Manager on bankbuildings@damiradental.co.uk. We would be grateful to be given the opportunity to rebuild your trust. Please accept our sincere apologies. Damira Dental Studios.
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Review titled A helpful Dentist
Rated 4 stars out of 5
by Cook - Posted on 15 September 2022
The dentist is kind, accommodating and helpful. She is aware of my worries about my teeth and does her best to alleviate them by finding solutions which are appropriate for my situation.
Visited September 2022
Review titled Damira Bank Buildings Dental Practice
Replied on 22 September 2022
Thank you for taking the time to leave us a review and for your kind feedback. We are glad to hear your experience with our Damira Bank Buildings practice was a positive one and you were pleased with the service provided by your dentist. We hope we are able to help again in the future. Damira Dental Studios.
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Review titled Great practice
Rated 5 stars out of 5
by Nikki - Posted on 25 September 2022
Very professional helpful practice , everything was explained to be before treatment was started , great for nervous patients , dental nurse was lovely really helped me out , explaining and sorting forms out for me
Visited September 2022
Review titled Damira Bank Buildings Dental Practice
Replied on 29 September 2022
Thank you for taking the time to leave us a review and for your kind feedback. We are glad to hear your experience with our Damira Bank Buildings practice was a positive one and you were pleased with the service provided by our team. We hope we are able to help again in the future. Damira Dental Studios.
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Review titled Excellent and professional practice
Rated 5 stars out of 5
by Karen Linnane - Posted on 04 September 2022
My 10 and 8 year old enjoy coming here. They have no worries about getting their teeth checked. Loved the way the dentist explained to my 10 year old about braces and waiting for her milk teeth to all fall out. We also, as a family feel that the reception team are continuously friendly, trying to make appointments with your chosen time and offering suggestions. Excellent service.
Visited September 2022
Review titled Damira Bank Buildings Dental Practice
Replied on 08 September 2022
Thank you for taking the time to leave us a review and for your kind feedback. We are glad to hear your experience with our Damira Bank Buildings practice was a positive one and the team provided an excellent service to yourself and your children. We hope we are able to help again in the future. Damira Dental Studios.
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Review titled An upbeat, friendly practice
Rated 5 stars out of 5
by Chris Bennett - Posted on 09 September 2022
The experience I received from both behind the reception desk and the surgery itself was very warm and professional at the same time. Also good to see that there was no sign of those ineffectual Perspex screens or mask mandates - which no doubt is a help to the moral of the staff, as well as those patients who have properly informed themselves about such matters.
Visited September 2022
Review titled Damira Bank Buildings Dental Practice
Replied on 22 September 2022
Thank you for taking the time to leave us a review and for your kind feedback. We are glad to hear your experience with our Damira Bank Buildings practice was a positive one and you were pleased with the service provided by our team. We hope we are able to help again in the future. Damira Dental Studios.
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Review titled Quality and professional dental practice
Rated 5 stars out of 5
by Mark - Posted on 22 September 2022
Went through Invisalign over 9 months and each time I visited the dentist they were polite, efficient, professional and always friendly. Sometimes there were delays, but that has to be expected. Would recommend.
Visited September 2022
Review titled Damira Bank Buildings Dental Practice
Replied on 29 September 2022
Thank you for taking the time to leave us a review and for your kind recomendation. We are glad to hear your experience with our Damira Bank Buildings practice was a positive one and you were pleased with the service provided during your Invisalign treatment. We hope we are able to help again in the future. Damira Dental Studios.