Damira South Ham Dental Practice
St Andrews Centre, Western Way, South Ham, Basingstoke, Basingstoke, Hampshire, RG22 6ERContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Damira South Ham Dental Practice.
Reviews
-
Review titled Much improved
Rated 4 stars out of 5
by Anonymous - Posted on 08 February 2024
Booked online - first time when booked online they haven't cancelled on me. Only appointment available was at night which wasn't desirable but online booking preferred. Receptionist was nice. Dentist and assistant were very nice and explained things very well. Was very quick and plesent. Was even finished before appointment time was scheduled. Forms sent to fill in before appointment. Waiting time was short, went in before
Visited January 2024
Review titled Damira South Ham Dental Practice
Replied on 21 February 2024
Thank you for taking the time to leave us a review and for your kind feedback. We are glad to hear your experience with our Damira South Ham practice was a positive one and… Your kind words have been passed on to the team who are delighted they were able to provide you with great service. We hope we are able to help again in the future. Damira Dental Studios
-
Review titled Fantastic caring outstanding
Rated 5 stars out of 5
by Karen Palmer - Posted on 07 June 2023
Today my father who has dementia left the house as he had tooth ache much to our worry assisted by my mother who are both 82 and a kindly neighbour who picked them up half way he arrived with no appointment and after my mother explained he had dementia he was seen immediately super service that you so much outstanding is a understatement and thank you for patients that were waiting for you understanding I can not thank you enough x
Visited June 2023
Review titled Damira South Ham Dental Practice
Replied on 22 November 2023
Thank you for taking the time to leave us a review and for your kind feedback. We are glad to hear your experience with our Damira South Ham practice was a positive one and… Your kind words have been passed on to the team who are delighted they were able to provide you with great service. We hope we are able to help again in the future. Damira Dental Studios
-
Review titled Good dental and hygienist staff
Rated 5 stars out of 5
by Anonymous - Posted on 15 May 2023
The dentist we saw was very helpful informative. A credit to your service. The hygienist was excellent thank you to both 😃
Visited May 2023
Review titled Damira South Ham Dental Practice
Replied on 22 November 2023
Thank you for taking the time to leave us a review and for your kind feedback. We are glad to hear your experience with our Damira South Ham practice was a positive one and… Your kind words have been passed on to the team who are delighted they were able to provide you with great service. We hope we are able to help again in the future. Damira Dental Studios
-
Review titled Upsetting experience
Rated 1 star out of 5
by Mrs D Batfoot - Posted on 25 April 2023
Today I attended an 8am apt in good time. Waited to get in as doors not open ( with several elderly patients struggling to stand) Greeted eventually by immediately being asked for my payment for my check up. Waited half an hour past my apt. When I asked what was happening I was told my dentist had not come in yet and told to take a seat and wait. I said I had work at 9am but told I can either wait or rearrange the apt. Couldn’t refund my payment. Rescheduled for 8am Thursday 27th at 8am but I asked will I be seen at 8am as I had another important appointment that day too.Told who knows! I feel this dental practice is very much aware of limited choice of NHS places and plays on that with a take it or leave it attitude. They seem very focused on taking money but not realising this can be a very anxious time for patients. I have had a second opinion on another occasion which led to me saving a tooth that I was advised to have removed. I have lost confidence in this dental practice as a result but they are quite right in that there is no choice due to the lack of NHS dentists. It’s a sorry state of affairs. God help us if our health care is ever dealt with like this. Since privatisation of dentistry the country’s dental health has rapidly deteriorated.
Visited April 2023
Review titled Damira South Ham Dental Practice
Replied on 22 November 2023
Thank you for taking the time to leave us a review. We are very sorry to hear you were unhappy with your experience at our Damira South Ham practice and you felt that you received inadequate service. All staff are made aware of the high-level customer service that Damira aims to deliver, and this will be raised during the next staff training to ensure this does not happen again. Should you wish to discuss this further, please contact the Practice Manager on southham@damiradental.co.uk. We would be grateful to be given the opportunity to rebuild your trust. Please accept our sincere apologies. Damira Dental Studios